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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews
Florida
2 reviews
0 helpful votes
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Awesome service!
April 19, 2021

IMemories brought back to life memories. I had 6 reels of film. Only one was identified. When iMemories converted my reels to digital I was very surprised to see my mom and dad's wedding and them my mom pregnant with me. Just imagine how overwhelmed with joy I was, currently I'm 63 years old and only seen photos but not live film. I also saw my grandparents, whom I so adored. I'm very satisfied with their service. I highly recommend iMemories.

Date of experience: April 19, 2021
Delaware
1 review
0 helpful votes
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Grandchildren Memories forever
April 19, 2021

I thought it took a long while. You did keep in touch. When they arrived, I was ready to cry how dark to cover photos were. BUT not the case on the DVD's. They are so far as I am enjoying. The only negative issue was, I thought you said sometimes there was not very much on some of the Tapes. I thought you were going to consolidate some of the DMD's. But did not. I was somewhat disappointed, BUT a great movie photographer I am not. Thanks for your time. I appreciate what you did. I have been wanting to do that for years.

Date of experience: April 19, 2021
South Carolina
1 review
0 helpful votes
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The quality of my videos was not great. They have not returned my originals weeks after o have asked for them back.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2021
Illinois
1 review
0 helpful votes
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Pricey for incomplete work
May 19, 2021

The labeling of most of the videos were incorrect. There were some duplicate videos put into other files. Most importantly, some of the videos were not digitalized as they claimed it was copyrighted (which it was not), it's all home videos but they claimed otherwise. Just received my videos back and still sorting out the mess and files online.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2021
Ohio
1 review
0 helpful votes
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Quality issues
May 19, 2021

Based on their advertisements, I really expected the quality of my prints and videos to be much better.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 19, 2021
Georgia
1 review
0 helpful votes
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My experience with imemories
April 19, 2021

They delivered what they promised. I'm very pleased.

Date of experience: April 19, 2021
Washington
1 review
0 helpful votes
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Brilliant!
April 18, 2021

Clear, easy instructions

Prompt service

High-quality product

Inexpensive (relative to services and products rendered)

Shockingly simple and quick to pack and send old VHS tapes, CDs,...; otherwise, I wouldn't have done it.

Date of experience: April 18, 2021
Georgia
1 review
1 helpful vote
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Happy Mom
April 18, 2021

So happy to have my daughters childhood back again, and seeing loved ones again that have passed away over the years. Great service on all matters.
Was unaware before having the problem that Android has a few hiccups with viewing the videos.
No problem tho, as my brilliant kids will download them soon for me.

Date of experience: April 18, 2021
Utah
2 reviews
1 helpful vote
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My old 8mm movies
April 18, 2021

I had a difficulty downloading files but I called customer service and they were very helpful and stayed with me until they were sure downloading was in process. I really enjoyed watching old movies my father took when we were children back in the 60's and 70's. Priceless memories.
I would definitely recommend digitizing old 8mm film. You never know when they be unable to continue viewing them on a 8mm projector.
I now have digitized files that I can share with family members and grand daughter.

Date of experience: April 18, 2021
Washington
1 review
0 helpful votes
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Great Memories!
April 18, 2021

We were delighted to receive our digital memories. They did a fine job of dividing them up into smaller albums, there was a lot more video on those tapes than we had thought.
We were slightly disappointed in the quality of some of the transfers. Most were good, and maybe because of the age of the tapes, they were hard to digitize but some are not very clear.

Date of experience: April 18, 2021
Minnesota
1 review
0 helpful votes
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The tape transfer history
April 18, 2021

I needed the help of a younger member of our family to figure out how to down load the material. He was successful.

Date of experience: April 18, 2021
Iowa
1 review
0 helpful votes
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Learning to use your site
April 18, 2021

I thought my order would arrive in a USB drive so I didn't download what I saw on line. When I just got the videos I ordered I signed up for online storage. A. Learning.

Date of experience: April 18, 2021
Indiana
2 reviews
0 helpful votes
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Blast from the past!
April 18, 2021

Sent in my home videos from when the kids were little. I had issues getting them to play before and Imemories did an awesome job restoring my memories!

Date of experience: April 18, 2021
Pennsylvania
1 review
0 helpful votes
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From the moment I found iMemories and now with the completed project, I have been thrilled to watch digital memories of my children and deceased relatives and re-live so many great memories. Thank you!

Date of experience: April 18, 2021
North Carolina
1 review
0 helpful votes
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VanBenschoten
April 18, 2021

Very satisfied with the quality of work and organizing of each set of slides with what very little information

Date of experience: April 18, 2021
Washington
1 review
0 helpful votes
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Good fun!
April 18, 2021

It was really fun walking down Memory Lane! My dad took lots of videos, so I haven't seen all of them yet. I will definitely find more to send in.

Date of experience: April 18, 2021
Illinois
1 review
0 helpful votes
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1
April 18, 2021

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Date of experience: April 18, 2021
Michigan
1 review
0 helpful votes
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VHS Conversation to DVD
April 18, 2021

They did a great job overall and would recommend them to anyone.

Date of experience: April 18, 2021
Illinois
1 review
0 helpful votes
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Confused
May 18, 2021

I am confused. Have someone call me at *******925

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2021
Alaska
1 review
0 helpful votes
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Great service
April 18, 2021

Very easy to mail in and the process didn't take long.

Date of experience: April 18, 2021