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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Pennsylvania
1 review
0 helpful votes
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Everything went smoothly and exactly as promised. I was so nervous putting all the videos of our four children growing up in a box and shipping it off, but everything got there safely and was returned safely. They sent an email when the box arrived at their location and when they were returning my originals. It has been so much fun to look through our memories as I have been downloading them and burning CD's for our children. Some tapes came out better than others, I am sure due to the condition of the original tape received. They couldn't convert two of our DVD's because they said there was mold on the tape. That was disappointing, but not their fault. Overall I was thrilled that it all went as promised and we have our memories in a format that will preserve them and keep them safe for us, our children and grandchildren to enjoy.

Date of experience: May 3, 2021
Washington
1 review
0 helpful votes
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Ok
June 2, 2021

Okokokokokokokokokokokokokokokokokokokokokokokokokokokokokokokokokokokokokokokokok

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Tennessee
1 review
0 helpful votes
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Very nice
May 3, 2021

It took awhile but everything was done like they said. We have our memories now.

Date of experience: May 3, 2021
Kansas
1 review
0 helpful votes
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Home grown
May 3, 2021

Everything went very well. I am a little concerned or lost of the rest of the process. I down loaded the pictures and videos and I am not sure if I get actual replacement of the items.

Date of experience: May 3, 2021
Wisconsin
1 review
0 helpful votes
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Great Job!
May 3, 2021

Great customer service... always available by phone for questions... thanks to
Both Katie's for their help.

Date of experience: May 3, 2021
Florida
1 review
0 helpful votes
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Review
May 3, 2021

The service and quality of the photos is very good. I was a little disappointed that the images online were not as good as the actual slides. Overall this is a very good service.

Date of experience: May 3, 2021
Minnesota
1 review
0 helpful votes
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You did good job. Look for use your ability next time.

Date of experience: May 3, 2021
Oklahoma
1 review
0 helpful votes
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Glad I did it
June 2, 2021

I was pleased with the outcome I was surprised that it was cut into segments and not just as it was on the tape.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 3, 2021
Michigan
1 review
0 helpful votes
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Family events not lost
May 2, 2021

I was a little let down with the results I received with turning my VCRs into digital format. I was under the impression that this process would correct and faults the VCR tapes contained. For example, dark pictures would be cleared to show better-lighted footage. Any shacking or too much moving of frames taken would be corrected. And subjects in moving frames would not show to be oversized. I also thought I would be allowed to add titles to some scenes.

Date of experience: May 2, 2021
Kentucky
1 review
0 helpful votes
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Very pleasant experience.
May 2, 2021

This was my first dealing with iMemories but it won't be the last. The process was simple and easy to follow. The cost was reasonable given that my photos and videos will now last forever. The turnaround time was about two weeks. I was very pleased with the results and will have more photos converted in the future.

Date of experience: May 2, 2021
Indiana
1 review
1 helpful vote
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Ordering is confusing
June 1, 2021

You have to order the digital first to be able to order dvd's; you just can't order the dvd's alone. Then after you order and pay for everything, they send you emails saying you have a certain amount of time to download everything before it disappears, or you can pay $5.99 month or $49.99 a year. I don't remember that being part of the agreement. Just be sure to read and clarify everything first. I had 62 videos, that took me all day to download! I guess at the end of the day, I have what I need, but for what I paid, it seemed like a lot of work on my part; which was what I felt like I was paying them for.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 2, 2021
Colorado
1 review
0 helpful votes
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I am not very computer savvy so would have appreciated clearer instructions at the beginning on how to deal with the information. The help desk was indeed very helpful!

Date of experience: May 2, 2021
Arizona
1 review
0 helpful votes
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Great price
May 2, 2021

Best price I found for getting my VHS tapes digitalized. I did this all online and by phone. The staff is very helpful and friendly.

Date of experience: May 2, 2021
Alabama
1 review
0 helpful votes
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Memories captured
May 2, 2021

It has been so nice to see movie film we haven't seen in so long. You guys did a great job converting everything to digital! Thanks for the memories!

Date of experience: May 2, 2021
Illinois
1 review
0 helpful votes
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Memories Restored
May 2, 2021

Fast turn around, staff was very helpful when I had some questions.
Would use again and refer to anyone.

Date of experience: May 2, 2021
Georgia
2 reviews
1 helpful vote
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Awesome experience!
May 2, 2021

My experience with iMemories has been nothing short of excellent! I'll never forget that night I received the notification my videos were ready for viewing. I stayed up the entire night crying happy tears while watching my daughters first baby steps, 1st birthdays, special family events, and seeing family members who have passed away over the years. Having the ability to relive those precious moments is priceless! I would highly recommend using iMemories!

Date of experience: May 2, 2021
Pennsylvania
1 review
0 helpful votes
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Rip off
May 31, 2021

If I new that after paying all that money to get them digital and then asked to pay a monthly fee forever to keep them I would not have had this company do them.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 1, 2021
Missouri
1 review
0 helpful votes
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My daughter's home movies.
May 1, 2021

I had some old VHS tapes of my daughter that were starting to deteriorate. I set them in to I memories in a box they provided. They converted these tapes to files I could download to my computer. I did this a edited the tapes myself. They also offer to edit and copy the tapes to DVD. I couldn't have been more pleased. The process was very user friendly and the cost was a fraction of what other places were charging. I would highly recommend I Memories.

Date of experience: May 1, 2021
California
1 review
0 helpful votes
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Satisfied
May 1, 2021

Very satisfied was easy, fast and the price very affordable.

Date of experience: May 1, 2021
Florida
1 review
0 helpful votes
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I memories did a great job!
May 1, 2021

I memories did a great job with with the video tapes considering they were film almost 30 years ago.

Date of experience: May 1, 2021