iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Everything went smoothly and exactly as promised. I was so nervous putting all the videos of our four children growing up in a box and shipping it off, but everything got there safely and was returned safely. They sent an email when the box arrived at their location and when they were returning my originals. It has been so much fun to look through our memories as I have been downloading them and burning CD's for our children. Some tapes came out better than others, I am sure due to the condition of the original tape received. They couldn't convert two of our DVD's because they said there was mold on the tape. That was disappointing, but not their fault. Overall I was thrilled that it all went as promised and we have our memories in a format that will preserve them and keep them safe for us, our children and grandchildren to enjoy.
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Everything went very well. I am a little concerned or lost of the rest of the process. I down loaded the pictures and videos and I am not sure if I get actual replacement of the items.
Great customer service... always available by phone for questions... thanks to
Both Katie's for their help.
The service and quality of the photos is very good. I was a little disappointed that the images online were not as good as the actual slides. Overall this is a very good service.
You did good job. Look for use your ability next time.
I was pleased with the outcome I was surprised that it was cut into segments and not just as it was on the tape.
I was a little let down with the results I received with turning my VCRs into digital format. I was under the impression that this process would correct and faults the VCR tapes contained. For example, dark pictures would be cleared to show better-lighted footage. Any shacking or too much moving of frames taken would be corrected. And subjects in moving frames would not show to be oversized. I also thought I would be allowed to add titles to some scenes.
This was my first dealing with iMemories but it won't be the last. The process was simple and easy to follow. The cost was reasonable given that my photos and videos will now last forever. The turnaround time was about two weeks. I was very pleased with the results and will have more photos converted in the future.
You have to order the digital first to be able to order dvd's; you just can't order the dvd's alone. Then after you order and pay for everything, they send you emails saying you have a certain amount of time to download everything before it disappears, or you can pay $5.99 month or $49.99 a year. I don't remember that being part of the agreement. Just be sure to read and clarify everything first. I had 62 videos, that took me all day to download! I guess at the end of the day, I have what I need, but for what I paid, it seemed like a lot of work on my part; which was what I felt like I was paying them for.
I am not very computer savvy so would have appreciated clearer instructions at the beginning on how to deal with the information. The help desk was indeed very helpful!
Best price I found for getting my VHS tapes digitalized. I did this all online and by phone. The staff is very helpful and friendly.
It has been so nice to see movie film we haven't seen in so long. You guys did a great job converting everything to digital! Thanks for the memories!
Fast turn around, staff was very helpful when I had some questions.
Would use again and refer to anyone.
My experience with iMemories has been nothing short of excellent! I'll never forget that night I received the notification my videos were ready for viewing. I stayed up the entire night crying happy tears while watching my daughters first baby steps, 1st birthdays, special family events, and seeing family members who have passed away over the years. Having the ability to relive those precious moments is priceless! I would highly recommend using iMemories!
If I new that after paying all that money to get them digital and then asked to pay a monthly fee forever to keep them I would not have had this company do them.
I had some old VHS tapes of my daughter that were starting to deteriorate. I set them in to I memories in a box they provided. They converted these tapes to files I could download to my computer. I did this a edited the tapes myself. They also offer to edit and copy the tapes to DVD. I couldn't have been more pleased. The process was very user friendly and the cost was a fraction of what other places were charging. I would highly recommend I Memories.
I memories did a great job with with the video tapes considering they were film almost 30 years ago.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.