business logo of iMemories

iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
Kansas
1 review
0 helpful votes
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Good experience
May 5, 2021

Good experience. Would recommend to others that are interested.

Date of experience: May 5, 2021
Oregon
1 review
0 helpful votes
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I had a fantastic experience with iMemories from start to end! I felt safe sending in my videos once I saw the packing box with detailed instructions. The whole way through, I was able to track my video's progress. It was so excited to get the email that my videos were ready for digital download! I just received my VHS tapes back in the mail, safe and sound. They certainly earned my trust and I would feel good about sending in more memories in the future!

Date of experience: May 5, 2021
Florida
1 review
0 helpful votes
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IMemories
May 5, 2021

Excellent service
Good image
My originals where returned safely
Thank you so much for a fantastic service

Date of experience: May 5, 2021
Michigan
1 review
0 helpful votes
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Speechless
May 5, 2021

I still cannot believe I got my VCR films on my phone now not being able to find a VCR player I am just so relieved to see my grandparentsAnd mother in these films my children when they were little thank you so much God bless Imemories thank you thank you thank you

Date of experience: May 5, 2021
Missouri
1 review
0 helpful votes
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Good job!
May 5, 2021

Sent our family's 8mm movies from the 1950s & 1960s to iMemories. Even though it cost more than expected, we are enjoying the videos.

Date of experience: May 5, 2021
North Carolina
1 review
0 helpful votes
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Awesome service
May 5, 2021

They did a wonderful job restoring my tapes, my Dad just passed and it was great to see him on film. Lovely memories.

Date of experience: May 5, 2021
Tennessee
1 review
0 helpful votes
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Very satisfied
May 5, 2021

All of our memories were handled perfectly. I would recommend iMemories to everyone.

Date of experience: May 5, 2021
Indiana
1 review
0 helpful votes
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Old tapes
May 5, 2021

So happy with the results my tapes were very old but you still brought them back to view. Recommend your company to everyone

Date of experience: May 5, 2021
California
1 review
0 helpful votes
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Unexpected memories
May 4, 2021

Totally seriously about the unexpected memories retrieved from all the tapes I sent in for digital transfer. I am more than thrilled, excited and filled with joy to see familiar faces I had not seen in years. Some dear friends have passed away and to hear their voices was like going back to a time forgotten in my life.
Thank you iMemories!

Date of experience: May 4, 2021
Maryland
1 review
0 helpful votes
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Best gift ever
May 4, 2021

Awesome The videos were great The originals were shipped back I was impressed with the minimal time it took! Happy Customer

Date of experience: May 4, 2021
Massachusetts
1 review
2 helpful votes
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Poor quality
June 3, 2021

The quality of the finished product, is greatly inferior to the product that was submitted. Obviously I memories service doesn't have the ability to enhance in the least, the product that they provide, like making sure that the tapes are fully rewound properly, before copying them. Speaking of which, I haven't received my original slides, movies and VCR tapes back yet. While you collected and cashed my payment the moment you received it nearly a month ago. I need my Items back ASAP, so I can look elsewhere and hopefully locate someone who can do superior work than I just experienced.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 4, 2021
California
1 review
0 helpful votes
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Buying 8 gb Drive
May 4, 2021

Lorraine handled my purchase of an 8gb drive. Also asked about making DVD's - she answered my questions

Date of experience: May 4, 2021
Colorado
1 review
0 helpful votes
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Imemories
May 4, 2021

I was afraid of sending my originals and having them lost, but imemories has taken such great care of my movies!

Date of experience: May 4, 2021
Florida
1 review
0 helpful votes
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Family Films
May 4, 2021

Since I had very little knowledge about the content of the items I sent, I guess I was hoping that iMemories would eliminate duplicates.

Date of experience: May 4, 2021
Virginia
1 review
0 helpful votes
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Digitize videos
May 4, 2021

Good experience - was kept well informed and delivered as advertised

Date of experience: May 4, 2021
Alabama
1 review
0 helpful votes
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Precious memories
May 4, 2021

It is wonderful to see precious memories again from 30 years ago. I am so pleased with the quality of the videos. They have brought laughter, tears, smiles and joy to my family.

Date of experience: May 4, 2021
Mississippi
1 review
0 helpful votes
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Great experience
May 4, 2021

Very easy and fast. I have used them to do about 25 vhs conversions and I would definitely recommend!

Date of experience: May 4, 2021
New York
1 review
0 helpful votes
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John and gina wedding
May 4, 2021

Have not viewed yet the DVDs, they are a gift. The digital stuff was well done.

Date of experience: May 4, 2021
North Carolina
2 reviews
0 helpful votes
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Nice company
May 4, 2021

I like the idea but I had a hard time downloading them to my computer, and being computer dumb I didnt know how to continue with all of my stuff. Sending tapes so far away is too much, I would rather have some place in my town do this if there was such a place. Nah, I wont be doing this again.

Date of experience: May 4, 2021
Virginia
1 review
0 helpful votes
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A happy look at the past
May 3, 2021

For many years I had in my mind many of the memories I recorded. But it was great to learn that my tapes contained more than that I was able to remember. A great surprise.

Date of experience: May 3, 2021