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iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews
Tennessee
1 review
0 helpful votes
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Well worth the experience
May 24, 2021

Sent 50 year old slides to them and received back digital files for easy computer access. Certainly beats a hand held slide viewer.

Date of experience: May 24, 2021
Florida
1 review
0 helpful votes
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Fantastic
May 24, 2021

IMemories put my mind at easy with their high quality product and service. Top notch! I also had the best experience with customer service when I was having issues downloading... which was operator error, not the company's fault. I highly recommend this company.

Date of experience: May 24, 2021
Alabama
1 review
0 helpful votes
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Videos to digital
May 24, 2021

Excellent. It was so great to see memories from when I was a child on my phone! The quality was good and the turnaround was fast.

Date of experience: May 24, 2021
Massachusetts
1 review
1 helpful vote
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Low rez and bad audio
June 23, 2021

I'm very disappointed with this service. The scans were very low resolution and a 16mm film that I asked them to scan that had an optical soundtrack came out with a LOUD 60 Hz hum which was not in the original. They tried to equalize out the hum, but just couldn't get it out. Apparently they don't know how to correctly sample optical soundtracks. I imagine if you have low expectations and the films you want transferred or not that important to you that this service would be satisfactory for the uncritical eye. But not for me.

Date of experience: May 24, 2021
Tennessee
1 review
0 helpful votes
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Great experience
May 24, 2021

Everything went smoothly and the customer service was quick to reply to any questions I had. Plan to use again!

Date of experience: May 24, 2021
California
1 review
0 helpful votes
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Satisfied Customer.
May 23, 2021

Easy to submit. Keep you informed. Somewhat prompt on completion. The return was simple.

Date of experience: May 23, 2021
California
2 reviews
0 helpful votes
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Wonderful
May 23, 2021

Very easy to navigate the site and all of my originals were returned quickly.

Date of experience: May 23, 2021
Minnesota
1 review
0 helpful votes
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Excellent product and service.
May 22, 2021

IMemories delivered as they promised. My old VHS videos were digitized and made available for me to access within a timely manner! I have since copied them onto a flash drive. I will send them more videos in the future!

Date of experience: May 22, 2021
Florida
2 reviews
3 helpful votes
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I was completely freaked sending my 35 plus years of VHS and 8mm family memories. The shipping and following was the hardest part; it was good, slow, and once iMemories received the package, I was relieved. Production time to convert was quite good, and the communication was excellent. Once they transformed the videos to digital, they were put up in your own account, and then the fun began! WoW... things you forgot and moments that last a lifetime can be watched with ease from any device. There were a couple of video-tracking issues due to age, and I brought it to their attention, and within days, they were able to correct them. Once they confirmed that all videos were viewed and satisfactory, the originals are returned, which I just received yesterday. Overall, my experience with iMemories was exceptional. I am preparing to send my parent's old film from the early '60s, and 70's to be converted next. That will be a real treat to share!

Date of experience: May 22, 2021
South Carolina
1 review
0 helpful votes
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8mm to Digital
May 22, 2021

Takes a while them there is a rush to get it downloaded.

Date of experience: May 22, 2021
Utah
1 review
0 helpful votes
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Pics
May 21, 2021

No issues yet Still processing and reviewing. Quality was as good as expected.

Date of experience: May 21, 2021
Pennsylvania
1 review
0 helpful votes
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Not bad
May 21, 2021

Pretty Good! It appeared there was some fast forwarding done in a couple of the conversion.

Date of experience: May 21, 2021
Ohio
1 review
0 helpful votes
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TLC
May 21, 2021

I was happy to receive all of our memories. We received everything back in good shape and it was money well spent.

Date of experience: May 21, 2021
Kentucky
1 review
0 helpful votes
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Four Cassettes
May 21, 2021

Haven't received my tapes. Also one tape was not transferred due to copyright. Shouldn't I get a refund dunce it wasn't digitalized.?

Date of experience: May 21, 2021
California
3 reviews
0 helpful votes
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Videos
May 21, 2021

Thanks, service was prompt and personal. I am disappointed at the quality, but that is not your fault.

Date of experience: May 21, 2021
Washington
2 reviews
1 helpful vote
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Thrilled!
May 21, 2021

I looked all through my shoeboxes of pictures for my daughter's 1st birthday photos. I then realized i never took photos as the huge video cameras were the "thing" in 1988. So, i gathered up all of my old vhs tapes and sent them off to imemories to have them transfer to digital. Imagine my happy dance when a few weeks later i was able to see my daughter's 1st birthday party again— i am more than thrilled!
What an awesome service and very affordable!

Date of experience: May 21, 2021
Arizona
1 review
0 helpful votes
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Incredible job!
May 21, 2021

Incredible job! We have sent many VCR, 8mm and 16mm movies and 8mm tapes to iMemories. One of our old VCR tapes gave them trouble first time with lines going through the video so we asked iMemories to do them over again and they did at no charge. Then the picture was good but no sound, again iMemories redid it at no cost and it turned out great. Another one of our 8 mm tapes they could not get to play, but I asked them to try again and they were able to get it to play and save the movies that were on it. We were extremely pleased with how iMemories worked with us to make sure to capture all of our old movies and get them digitized! They also do a wonderful job making DVDs and it is easy to edit and create DVDs. We had some 16 mm movies from my mom‘s family that went back to 1929 and it was wonderful to see what was on those movies since we did not have a projector that would show them. What priceless memories! We highly recommend IMemories!

Date of experience: May 21, 2021
Maryland
2 reviews
0 helpful votes
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Makes for great memories
May 21, 2021

Everything went as scheduled. So much fun to watch (20 years ago) Brings on great memories.

Date of experience: May 21, 2021
Ohio
1 review
0 helpful votes
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Easy
May 21, 2021

Imemories was easy and just what we needed to save our videos for our family.

Date of experience: May 21, 2021
Florida
1 review
0 helpful votes
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Very pleased
May 21, 2021

My experience with iMemories was better than I expected. They are fast and know what they are doing. The quality of their work is great. To be able to see my memories again after all these years is priceless. I have been recommending iMemories to all my friends and will continue to do so. A special thank you to the iMemories team.

Date of experience: May 21, 2021