business logo of iMemories

iMemoriesReviews 11,427

4.3

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


imemories.com
Founded in 2007
How would you rate iMemories?
grey star
grey star
grey star
grey star
grey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews
New York
1 review
0 helpful votes
Follow Frances T.
Unfollow Frances T.
Send Message
Share Review
Report Review

Brings back many memories
July 15, 2021

Fast, efficient and reasonably priced. I do plan on using them again.

Date of experience: July 15, 2021
Texas
1 review
0 helpful votes
Follow Rhonda I.
Unfollow Rhonda I.
Send Message
Share Review
Report Review

Great investment
July 15, 2021

Excellent quality and service. The turnaround is quick. I would highly recommend this company.

Date of experience: July 15, 2021
Texas
1 review
0 helpful votes
Follow Karen C.
Unfollow Karen C.
Send Message
Share Review
Report Review

Vhs tapes
July 14, 2021

Wonderful seeing all my old vhs tapes digital and being able to share them too!
I was timely updated on all progress made. No issues with shipping will definitely do more tapes and photos. Highly recommend!

Date of experience: July 14, 2021
California
1 review
0 helpful votes
Follow Lara I.
Unfollow Lara I.
Send Message
Share Review
Report Review

Memories
July 14, 2021

Greatest thing ever! So happy! Thank you so much. We are so excited to watch our old videos.

Date of experience: July 14, 2021
Mississippi
1 review
0 helpful votes
Follow Amy P.
Unfollow Amy P.
Send Message
Share Review
Report Review

Very pleased
July 14, 2021

I am very pleased with the process and quality of iMemories. Top notch customer service!

Date of experience: July 14, 2021
California
1 review
0 helpful votes
Follow Kathaleen N.
Unfollow Kathaleen N.
Send Message
Share Review
Report Review

Special memories
July 13, 2021

Loved looking at the tapes I haven't seen in years.

Date of experience: July 13, 2021
Massachusetts
1 review
0 helpful votes
Follow Gloria M.
Unfollow Gloria M.
Send Message
Share Review
Report Review

Pretty happy
July 13, 2021

I am calling later today to finalize my choices and order the discs!

Date of experience: July 13, 2021
Alaska
1 review
0 helpful votes
Follow Lora J.
Unfollow Lora J.
Send Message
Share Review
Report Review

Step back in time
July 12, 2021

What a wonderful service to make our family memories so accessible. Everyone in the family can enjoy them from Alaska to Florida, to South Korea.

Date of experience: July 12, 2021
Washington
1 review
0 helpful votes
Follow Rebecca Q.
Unfollow Rebecca Q.
Send Message
Share Review
Report Review

Got what i needed
July 12, 2021

Communication was great, just wish you could keep them on a cloud longer and that you could download them easier. Other than that, it was great.

Date of experience: July 12, 2021
Texas
1 review
0 helpful votes
Follow Catherine A.
Unfollow Catherine A.
Send Message
Share Review
Report Review

Reels and videos
July 12, 2021

Very satisfied with the order we placed. It will be shared throughout our family and friends.

Date of experience: July 12, 2021
Illinois
2 reviews
1 helpful vote
Follow Sandra V.
Unfollow Sandra V.
Send Message
Share Review
Report Review

Great experience!
July 12, 2021

I had some VCR tapes and old movies and sent them to iMemories on the recommendation of my sister who had used this service before. I first sent for their shipping package which arrived quickly. I packed my items and returned them to iMemories. They converted them to digital format and I was able to view them and download them. Very pleased with their service. Would definitely recommend.

Date of experience: July 12, 2021
Texas
1 review
0 helpful votes
Follow Rebecca E.
Unfollow Rebecca E.
Send Message
Share Review
Report Review

The movies that were taken in the 40's can be very tricky to run thru a projector. Not trusting that I could do that without harming the film, I put my trust in iMemories to handle the film for me. Not only was that done successfully, but the films were returned to me with no damage. Thank You

Date of experience: July 12, 2021
Michigan
1 review
0 helpful votes
Follow Shannon D.
Unfollow Shannon D.
Send Message
Share Review
Report Review

Easy way to save memories
July 12, 2021

The process works quite well, although to and from shipping is quite expensive.

Date of experience: July 12, 2021
Utah
1 review
0 helpful votes
Follow Casey U.
Unfollow Casey U.
Send Message
Share Review
Report Review

Family Fun!
July 11, 2021

It has been so fun to hear all of the stories as we watch the videos! So much better to have this access! We LOVE iMemories!

Date of experience: July 11, 2021
New Jersey
1 review
0 helpful votes
Follow Laura H.
Unfollow Laura H.
Send Message
Share Review
Report Review

IMemories Is Great!
July 10, 2021

I had 8mm movies, slides and a vhs tape converted and restored. The cleaned them up, rotated them properly, and sent back my originals as promised. We have out own cloud storage, so I can't speak to that, but are very happy with the results. Can't wait to share them with the whole family!

Date of experience: July 10, 2021
Texas
1 review
0 helpful votes
Follow Mark V.
Unfollow Mark V.
Send Message
Share Review
Report Review

First of all you can't rush the process you have to be patient … And just know that everything will work out like it should…And yes you do you get your stuff back in a timely manner.

Date of experience: July 10, 2021
California
1 review
0 helpful votes
Follow Jackie Y.
Unfollow Jackie Y.
Send Message
Share Review
Report Review

Awesome format
July 9, 2021

Fast and convenient! Great customer service and easy.

Date of experience: July 9, 2021
California
2 reviews
0 helpful votes
Follow Mark A.
Unfollow Mark A.
Send Message
Share Review
Report Review

Fun memories
July 9, 2021

Expensive but easy. Enjoyed seeing my family and old movies of my childhood

Date of experience: July 9, 2021
Illinois
1 review
0 helpful votes
Follow Kathy S.
Unfollow Kathy S.
Send Message
Share Review
Report Review

Happy but having trouble
August 8, 2021

I recd videos online in a timely manner. But I am having trouble downloading them to an external drive.

iMemories attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 9, 2021
Patty S. iMemories Rep
over a year old

Hi Kathy,

We see you call in for help. Please let us know if there is anything else we can do for you.

California
1 review
0 helpful votes
Follow Jeanette Y.
Unfollow Jeanette Y.
Send Message
Share Review
Report Review

Received
July 9, 2021

Good experience with digitizing and the app. I love the imemories program.

Date of experience: July 9, 2021