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iMemoriesReviews 11,427

4.3

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Illinois
1 review
0 helpful votes
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Video Downloads
January 22, 2022

I Memories did a great job with over 100 videos I provided and did so quickly.

Date of experience: January 22, 2022
Georgia
1 review
0 helpful votes
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Renee Kirk
January 22, 2022

I would encourage anyone to use imemories. They have brought back our past that was lost on old tapes. I have enjoyed watching them online and being able to share them. Timing was very quick and I did it during the holidays. Thank you, thank you, thank you!

Date of experience: January 22, 2022
Massachusetts
1 review
0 helpful votes
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Slide conversion
January 22, 2022

Pretty seamless process. The hardest part was deciding what to do with them now that we had them digitized

Date of experience: January 22, 2022
New Jersey
1 review
0 helpful votes
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Thankful
January 22, 2022

Thank you for making the whole process simple! I will definitely use this service again.

Date of experience: January 22, 2022
Wisconsin
1 review
0 helpful votes
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Flawless from beginning to end. The process was so easy and everything was completed so quickly. The communication was great also.

Date of experience: January 22, 2022
Ohio
1 review
0 helpful votes
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Wanted photos only. Phone people short with conversation

Date of experience: January 21, 2022
Arkansas
0 reviews
0 helpful votes
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I paid for the box to be shipped to me so I could securely send in my media. Once they received them, the emailed me an invoice. Once paid, they started processing. They were so sweet to pick through my videos and process the Christmas ones first, which I received access to on Christmas Eve! Once all of the media was processed, they shipped back to me, with a coupon to use on next order. I used the box they sent my media back to me and sent more because they did such a great job. They have received the rest of my media and I can't wait to see them! I chose not to have them put on dvd or usb, because I download to my MacBook and piece them together to make for family members, then I put on USB for them to view. Thank you iMemories... for all the great Memories!

Date of experience: January 21, 2022
Virginia
1 review
0 helpful votes
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High Quality and Quick Turn Around
January 21, 2022

We were very leery trusting our memories to just anyone. There were so many high ratings and reviews for iMemories that we decided to go with them. Submitting our video tapes was easy, they include simple instructions and offer free shipping from time to time. Created a login and before we knew it, we had emails letting us know some of our videos were available for viewing and before the expected completion date. As the videos came in we saw they took great care in ensuring top quality. We couldn't be more pleased. I know there are other places with lower prices and maybe even Groupon but our memories, just like yours, are priceless. It took a lot to trust a company with the lives of our children and those that have passed from our lives but they certainly have earned it. Recommend 100%.

Date of experience: January 21, 2022
Pennsylvania
2 reviews
0 helpful votes
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Mostly happy
January 21, 2022

The overall experience was great but I was disappointed when my original media was returned to me and there were no DVDs. I called and was told that there was a separate fee to pay for the video to be put onto DVDs. When I paid the original fee to have the video digitized their wording of what I was paying for made it sound as though the cost for having the video put onto DVDs was included.

Date of experience: January 21, 2022
Virginia
1 review
0 helpful votes
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Grateful for my videos!
January 21, 2022

I was very thankful for the coupon so that I could better afford to send in my videos. We had years of them. And, it has made for some great family memories! We will enjoy this gift for years!

Date of experience: January 21, 2022
California
1 review
0 helpful votes
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Great Quality
January 21, 2022

We had finally decided to gather all the differently formatted home videos that we accumulated over the last few decades and have them converted to digital. Instead of having them sit in boxes with no player to play the old videos, we now have all of them in digital format on a convenient app. It's so easy to share priceless videos just by slinging to any smart TV. We finally get to enjoy all the memories that we had stored on tape. We should have done this earlier.

Date of experience: January 21, 2022
New Jersey
1 review
0 helpful votes
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Excellent
January 21, 2022

Love seeing my memories on my phone. So easy to share with my friends and family!

Date of experience: January 21, 2022
New Hampshire
2 reviews
0 helpful votes
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So easy
January 21, 2022

I had 64 tapes. Put them in the iMemories box, dropped it off at the FEDEX store. Got a tracking number and watched it be delivered. Received the email with the price and paid for it. Received another email that the first video was ready to be viewed. Perfect. Just received my original tapes. My videos are in the free iMemories cloud storage. Currently having my son download them all to an external drive for storage at home. Looking forward to going through them and making dvds for myself and grown kids. The. Easiest.

Date of experience: January 21, 2022
Virginia
2 reviews
0 helpful votes
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Good experience
January 21, 2022

It was simple and frustration free. I received my original VHS tapes and DVD's in short order.

Date of experience: January 21, 2022
Colorado
2 reviews
0 helpful votes
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Great Company and Great Work
January 21, 2022

I was surprised how smooth the process was and how well the movies turned out on USB drive. I have gone back and ordered them on disk also for a family member. Waiting on that delivery now.

Date of experience: January 21, 2022
California
1 review
0 helpful votes
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Love looking at the memories
January 21, 2022

Video collection is great to view but getting into the website has been challenging every time.

Date of experience: January 21, 2022
Louisiana
1 review
0 helpful votes
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Very Satisfied
January 20, 2022

The whole process was very easy with no problems. My only regret is that I was out of town and didn't have my "credit coupon" with me and had to pay full price. The memories are worth it but I did think the price was a tad bit much. But, all in all everything turned out great and my girls were able to view it for Christmas.

Date of experience: January 20, 2022
Utah
0 reviews
0 helpful votes
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Thanks
January 20, 2022

It was great to see our old family videos and to know that they are now preserved.

Date of experience: January 20, 2022
New York
0 reviews
0 helpful votes
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Looooove
January 20, 2022

I love this I just sent out another box with more vhs I can't wait to see what was in them! I love this brings back so many good memories.

Date of experience: January 20, 2022
Texas
1 review
0 helpful votes
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Worked as promised!
January 20, 2022

I digitized some hi8 tapes and they all came out great in the end! My only suggestion for improvement is to have a single "download all" button. I had to individually download the albums created per tape.

Date of experience: January 20, 2022