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iMemoriesReviews 11,427

4.3

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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California
1 review
0 helpful votes
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Very poor condition photos
April 5, 2022

Most photos were as expected. However, I was hoping for a better result on some even though the originals were turning a brownish color. I have scanned and edited similiar photos with similar results unless I spent a lot of time on each photo.

Date of experience: April 5, 2022
California
1 review
0 helpful votes
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1st. 500 Family Slides
April 5, 2022

This was a great experience and can not wait to send in more. The company does just what they say they will do and are very helpful with a phone call to answer any questions. It is so awesome now to look at our lives growing up, that we have not seen in 50 years, on the 55" T. V screen. Thank You IMemories!
Jennifer Henderson,
Sacramento, CA

Date of experience: April 5, 2022
California
1 review
0 helpful votes
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Great service and quality
April 5, 2022

Highly recommend this service, the videos were digitized clearly and were a joy to see once again.

Date of experience: April 5, 2022
Illinois
1 review
0 helpful votes
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Treasured Memories saved
April 5, 2022

It was easy. I just sent the photos; they did the work.

Date of experience: April 5, 2022
Louisiana
1 review
0 helpful votes
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Roberts memories
April 5, 2022

Professional and very caring that my memories were correct

Date of experience: April 5, 2022
California
1 review
0 helpful votes
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Wonderfully saved treasures
April 4, 2022

I sent in about six items of different media. They were very old, some are kind of dark, but we are thrilled to have anything from them. They have been in storage for many years. I memories did a great job saving and restoring. We have many more to do and will continue to use i memories. Very happy customer.

Date of experience: April 4, 2022
Utah
1 review
0 helpful votes
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Imemories was worth every penny!
April 4, 2022

Easy and amazing, the whole process was very easy and I got all my originals back safe

Date of experience: April 4, 2022
Georgia
1 review
0 helpful votes
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Very Pleased
April 4, 2022

You did a fantastic job on my videos I cried watching my daughters as they were growing up I just sent you another box of videos thank you

Date of experience: April 4, 2022
Florida
1 review
0 helpful votes
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Hetland
April 4, 2022

Danielle was so very pleasant, patient with all my questions and learning and smiles. You are a very lucky company to have such a truly wonderful employee! Not only was she great with me, she was great for you!

Date of experience: April 4, 2022
California
1 review
0 helpful votes
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Videos
April 4, 2022

Thank you for putting my memories together, love the work, very satisfied, enjoyed seeing every video on my cell. Thanks, love them

Date of experience: April 4, 2022
Colorado
1 review
0 helpful votes
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Family Memories
April 4, 2022

I'm very pleased to finally know what are on these Beta tapes. Thanks for converting for me. Since some of them are of poor quality (due to age), I'm trying to figure out which ones I want to keep.

Can I do portions from various tapes and put them on one CD?

Date of experience: April 4, 2022
South Carolina
1 review
0 helpful votes
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Old videos
April 4, 2022

Awesome. Such a wonderful experience with imemories.

Date of experience: April 4, 2022
California
1 review
0 helpful votes
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The iMemories process is simple. The company even provided a shipping label for my first shipment. They divided my tapes into segments, varying in length from about 4 minutes to about 17. I am not sure what logic was used for that, but I did not find anything too objectionable. I was surprised when a few days after my digitized tapes appeared on iMemories web site, they emailed me saying that the videos will be deleted, unless I pay for storage in perpetuity (the fees are pretty hefty) or download them and store them myself. They do give you a month to make the decision, but this strategy was not made clear initially. Overall, I am happy with the quality and promptness of the conversion; just wish I knew about having to pay for storage and sharing capabilities.

Date of experience: April 3, 2022
New York
1 review
0 helpful votes
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Very Pleased
April 3, 2022

I couldn't be happier having these memories I have not been able to view in many years

Date of experience: April 3, 2022
California
1 review
0 helpful votes
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I'll use them again!
April 3, 2022

Overall experience was great! I would suggest more "direct" communication on their part. It's very nerve wracking to know your precious videos are in someone else's hands. Direct updates would help ease concerns.

Date of experience: April 3, 2022
Maryland
2 reviews
0 helpful votes
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Exactly what I wanted!
April 3, 2022

Great experience from start to finish. From the initial box delivery, emails, payment, returned product, really well done.

Date of experience: April 3, 2022
Virginia
1 review
0 helpful votes
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So excited
April 3, 2022

I am so happy that I did this, the memories are very important to me, and i memories did an amazing job

Date of experience: April 3, 2022
Texas
1 review
0 helpful votes
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Wonderful way to relive memories
April 2, 2022

So happy with my experience with iMemories, wonderful way to keep photos etc in great order, hope to add more in the future..

Date of experience: April 2, 2022
Virginia
1 review
0 helpful votes
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After 50 years...!
April 2, 2022

Wonderful to watch 50 year old Super8 video tapes that were stored in a box for years and years!

Date of experience: April 2, 2022
Oregon
1 review
0 helpful votes
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Helpful customer service
April 2, 2022

I wanted to delete some footage in the middle of a video, I phoned customer service and reached someone quickly and was walked through the process. I was surprised how easy it was, and the helpful person on the line. Highly recommend this company.

Date of experience: April 2, 2022