From the business
iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was easy to do and the people were giving me updates on my order. They came out good
It was fun and necessary and I will continue to use the service
I had a great experience with iMemories. The step by step process helped me understand the timeline and steps.
Very easy to read and follow directions to send in. The tapes were transferred, and I received them in a timely manner. My tapes were returned to me organized and in a timely manner.
We had film and slides over 40 years old and I was reluctant to have them updated because
I was afraid they would be ruined. I saw an ad from iMemories and decided to take a chance.
I am so happy I did. Everything turned out well and was handled in a very timely manner.
Now so many of our memories are digital and can easily be shared. I would recommend
IMemories.
The overall experience was great. I would say it would be nice to receive an email once you receive my box. I had to keep tracking the shipment to make sure it arrived. Its also unclear if I did not purchase the storage, do I lose access to the videos on the site. On one of my videos, it seems as if it was put together in an incorrect order. For example, a video of a sports game started and then a party video played and then the rest of the game was after that so I don't know how that happened but overall, this was a good experience and I will continue to use this company. If I were a repeat customer, there should be a discount on future orders and the legacy box should not be so expensive.
The service was great but they can't perform miracles. Our Super 8 reels were 40 years old. The quality of the videos was not good because of the age and poor quality of technology from the early 1980's. Don't wait to convert your memories! If you do it, this company is awesome to work with.
Fast quick service would use again and suggest for others to use.
75 year old 8mm film sent to iMemories produced playable on line images of family and friends now long departed. Even myself at 2 or 3 years old on my grandfather's yacht at Marblehead Race week. Strongly recommend them for prompt service.
It was amazing. It is such a wonderful gift for my family. Thank you Imemories!
I decided to convert my old media to a digital format on a whim. IMemories made the process so easy and I would definitely recommend them to my friends and family.
Cost was higher than expected, but the converted films were nice to view.
So incredibly pleased with the ease and quality of this experience. Now these memories can continue to live on for the next few generations.
Only suggestion would be to give more time to access on-line. Maybe 60 days.
Very efficient all around. I like that we knew the status of things as they progressed. I found the website fairly easy to use as well, except for ordering the digital storage on CD or USB.
Great experience, customer service answered questions promptly.
For the amount of money paid and no disc to save it on the quality was subpar. I got a better deal from Costco's video conversions.
Hi Bonnie, Thank you for your feedback. We can absolutely look into any quality concerns you have and compare any issues to our processing notes on each item. When we do the digital conversion we can often help reduce tracking (gray lines through the picture), audio issues and some other quality problems. It is worth mentioning that the original quality of the recording and condition of a tape can affect the outcome. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
I lost my uncle and grandpa a year ago only two months apart. I wasn't expecting to hear or see them again in this lifetime. I ordered my rush conversion the day prior to my birthday and woke up that morning able to hear my grandpas voice again like he was still here. This was the best birthday gift I could have gotten!
My experience was positive. I converted only photos. It was an easy process, the whole thing took about 2 weeks. I would use i-memories again.
They took care of everything and in a timely fashion. They always answer the phone to answer any questions
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michelle, Thanks for your feedback. The Safeship Kit does not need to be purchased if you additional orders. Every return shipment comes with a complimentary prepaid FedEx shipping label and another promotional discount, in the box that can be reused to send in additional memories to be processed. When we do the digital conversion of videotapes, we record the tape from beginning to end. Our team will then remove any extended blank spots, accidental footage, and copyrighted material, so only your cherished home videos are uploaded to your account. There is no possible way for a videotape to be in uploaded to your account in a different order. We can certainly look into any issues you are seeing. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.