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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Michigan
1 review
0 helpful votes
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Video transfer
June 1, 2022

I received this as a gift, I believe it's a bit overpriced. I was disappointed to see that the quality of older films was exactly the same after conversion. I thought that there was supposed to be some editing to make the picture quality better? Apparently not.

Date of experience: June 1, 2022
Washington
3 reviews
0 helpful votes
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Completely satisfied!
May 31, 2022

Completely satisfied with the entire process! From the sending of packaging to pack up and send my media, to the communication along the way, and to the speed at which the media was processed. I was fine with the 2-3 week timeframe, but I think once received I had my media available in the portal within days. Great job!

Date of experience: May 31, 2022
South Carolina
2 reviews
1 helpful vote
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Great service
May 31, 2022

Service was fast, efficient as described in the advertisement. Family enjoyed viewing the digital vhs tapes.

Date of experience: May 31, 2022
Ohio
1 review
0 helpful votes
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Extremely Happy
May 31, 2022

I was extremely happy with the films that were digitalized. Some of them were from the 1940s! I was able to share them with my 97 year old mother!

Date of experience: May 31, 2022
Arizona
1 review
0 helpful votes
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Slides developed
May 31, 2022

They turned out so great! Thank you for the dependable service.

Date of experience: May 31, 2022
Idaho
1 review
0 helpful votes
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Missing data
June 30, 2022

One of my movies was not digitized, and there was no note regarding why.

Date of experience: May 31, 2022
Illinois
1 review
0 helpful votes
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Great job
May 31, 2022

I had lots of old videos and they did an excellent job of downloading them,

Date of experience: May 31, 2022
Wyoming
1 review
0 helpful votes
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Love Brought back so many wonderful memories! I have definitely told others about iMemories! And will be sending more reels in again! Thank you for making memories come flooding back in a good way!

Date of experience: May 31, 2022
Iowa
1 review
0 helpful votes
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Fun to see
May 29, 2022

Enjoyed seeing the kids while they were small. I wish I understood more about how to share with family and friends.

Date of experience: May 29, 2022
North Carolina
1 review
0 helpful votes
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This is my second time using this company. It's great to be able to view my old family movies online.

Date of experience: May 29, 2022
Michigan
1 review
0 helpful votes
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Pleased
May 29, 2022

Efficient and very patient with my lack of attention. Downloaded to my hard drive without a hitch! Thank you

Date of experience: May 29, 2022
Indiana
1 review
0 helpful votes
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Video#1 review
May 29, 2022

Very fast speedy! Very satisfied with everything. So glad I decided to do have my home videos digitized. The app is great.

Date of experience: May 29, 2022
Florida
2 reviews
0 helpful votes
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Still trying to work with the videos - editing a far more difficult than I expected - am going to hiring at IT person to help

Date of experience: May 28, 2022
Missouri
1 review
0 helpful votes
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A little confused
June 27, 2022

I thought when you purchased the videos to be put on digital format you kept them forever not that you had to buy a storage plan

Date of experience: May 28, 2022
Oregon
1 review
0 helpful votes
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Problems logging in
May 28, 2022

Although this company converted my videos and photos in a prompt manner, it was hard to get to my account there. I had to reset my password each time I tried logging in, and it allowed me to use the same password each time. What's up with that?

Additionally, it seemed like the individual vhs tapes were divided into multiple videos with awkward cutoff points that created awkward beginnings for the next video. I am wondering now how I can edit and recombine a few of them to flow better.

I am very grateful, however, to have these films in a digital format.

Date of experience: May 28, 2022
Wisconsin
1 review
0 helpful votes
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Highly recommend
May 28, 2022

Communication was way beyond what I expected as well as the product. I can't tell you how happy my family is with the outcome. Thank you iMemories!

Date of experience: May 28, 2022
Alabama
1 review
0 helpful votes
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Great service!
May 28, 2022

My experience has been great! Customer service was wonderful the multiple times I called with questions both before and after I sent my media. Took only a couple weeks to receive all digital videos. Very easy to organize media on imemories website! Received my media back about a week after all downloads were complete! Great experience!

Date of experience: May 28, 2022
Ohio
1 review
0 helpful votes
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Great Service
May 28, 2022

Very pleased with the end result. I was unsure how to edit, but called Customer Service, and was walked through the process while I was on-line. The CS rep was very patient and helpful.

Date of experience: May 28, 2022
Massachusetts
1 review
0 helpful votes
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Family videos
May 28, 2022

Awesome service and a lot cheaper than your competitors. Thank you

Date of experience: May 28, 2022
Massachusetts
1 review
0 helpful votes
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I highly recommend imemories for anyone who wants to watch their old VHS tapes in digital format on any type of device I can go any where and watch or share my old home videos! Awesome service and it's very fast!

Date of experience: May 28, 2022