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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Florida
1 review
0 helpful votes
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So Great!
June 24, 2022

I am so glad I did iMemories. It
Was an easy process and it's just so wonderful to watch our old family videos together again.

Date of experience: June 24, 2022
Illinois
1 review
0 helpful votes
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Great service!
June 23, 2022

Great customer service! This is a great company to work with, very organized, prompt, helpful, great product.
I highly recommend iMemories! I will use them for any future projects. I have used another company in the past and they were horrible. I was very nervous about having prints converted to digital and going through that horrible experience again but iMemories made it very easy and their customer service group is awesome!

Date of experience: June 23, 2022
New Jersey
1 review
0 helpful votes
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Great results!
June 23, 2022

Very pleased with the professionalism and video and results.

Date of experience: June 23, 2022
Texas
1 review
0 helpful votes
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Very pleased!
June 22, 2022

Many of my VHS tapes were in bad shape and I wasnt sure if they could be salvaged.
All the videos came out excellent. So glad I did this to save all those priceless memories.

Date of experience: June 22, 2022
Virginia
1 review
0 helpful votes
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Good Job
June 22, 2022

Thanks for digitizing our old movies. They look good and expect to have more movies done the same way.

Date of experience: June 22, 2022
Washington
1 review
0 helpful votes
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Converted tapes and slides
June 22, 2022

IMemories did a great job converting my reel-to-reel tapes, slides, and VCR tapes. The converted files turned out great! And they were very fast to turn my request around, as I had over 140 pieces sent.

Date of experience: June 22, 2022
Sarah F. — iMemories Rep
over a year old

We really appreciate your detailed review and the fact that you took the time to provide this valuable feedback!

Mississippi
2 reviews
0 helpful votes
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Why Did I Wait So Long?
June 22, 2022

I received my order and the videos are fabulous! I should have done this sooner and I will be sending more soon. Thank you!

Date of experience: June 22, 2022
Sarah F. — iMemories Rep
over a year old

Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

Florida
1 review
0 helpful votes
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I am in the process- thank you
June 22, 2022

Very good!
The instructions for downloading were not very clear but I figured it out

Date of experience: June 22, 2022
Florida
1 review
0 helpful votes
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Adam
June 22, 2022

I love it was very clear and I can watch it whenever I want to well worth the money!

Date of experience: June 22, 2022
Sarah F. — iMemories Rep
over a year old

We are so happy that you enjoyed your experience with us! We look forward to working with you again!

New Jersey
1 review
0 helpful votes
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We had tried a different company who digitizes old VHS and Super 8 films and were very unhappy with them. They took nearly four months to get the work done and when it was complete, the product was so so. IMemories was so much better; they did a great job of keeping us informed of the status of our job and turned it around in about 48 hours once they received our films (27 in all). The quality was better than we expected since some of the VHS tapes were 25 years old (or older). What was really nice was that if we sent them an old VHS tape with perhaps 5 or 6 or 7 different clips on them, when they put the albums up online, they broke them all down, so it was so much easier to figure out each segment. We were able to put together a nice compilation for each of our children and eliminate the poor filming we did. We'll definitely use them again (in fact, we already have) and would highly recommend using them to save your old films and memories.

Date of experience: June 21, 2022
Sarah F. — iMemories Rep
over a year old

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Indiana
1 review
0 helpful votes
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Well done!
June 21, 2022

As advertised. I appreciate that they used the titles I had on the labels. All seems good! I downloaded them to a USB flash drive, but not sure why I get a message about loading a set disc? But I viewed a couple of them and they seem fine.

Date of experience: June 21, 2022
Sarah F. — iMemories Rep
over a year old

We’re delighted to hear about your recent experience with us! We appreciate your business and hope to see you again soon!

Mississippi
1 review
0 helpful votes
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Family videos
June 21, 2022

Excellent. No need to say more. I don't have 50 words

Date of experience: June 21, 2022
Sarah F. — iMemories Rep
over a year old

Thank you! We appreciate your business and value your feedback!

Texas
1 review
0 helpful votes
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Wonderful experience
June 20, 2022

Your customer service is exceptional.
Very excellent in every aspect from beginning to completion of my order.

Date of experience: June 20, 2022
Sarah F. — iMemories Rep
over a year old

Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!

Tennessee
1 review
0 helpful votes
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I love IMemories!
June 20, 2022

What a wonderful service! Quick, easy, and reasonably priced! Love walking down memory lane with these old family videos! Thanks for offering this awesome service!

Date of experience: June 20, 2022
Sarah F. — iMemories Rep
over a year old

The employees at iMemories will love to read the kind words you left about their service! Thank you for the feedback!

California
1 review
0 helpful votes
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Wow!
June 18, 2022

Got to see my Dad when he was a kid and my Grandparents who have since passed on. Was amazing to hear my Grandads Scottish accent again! So happy I did this.

Date of experience: June 18, 2022
Sarah F. — iMemories Rep
over a year old

We always enjoy hearing what our customers have to say! We’re glad we could be of service and appreciate the kind words!

California
1 review
0 helpful votes
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Quick & Easy
June 18, 2022

I submitted my videos and w/in 1 week all of them had been digitized. I am so happy they were able to preserve my beautiful memories. They're PRICELESS!

Date of experience: June 18, 2022
Sarah F. — iMemories Rep
over a year old

We are so happy that you enjoyed your experience with us! Thank you for trusting us with such precious memories.

Pennsylvania
1 review
0 helpful votes
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Extremely efficient!
June 18, 2022

The whole process was seamless and extrememly efficient! I felt the whole time that I could trust imemories with my priceless photos :)

Date of experience: June 18, 2022
Colorado
1 review
0 helpful votes
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IMemories review
June 17, 2022

Very easy, good results. Would use them again if needed.

Date of experience: June 17, 2022
Michigan
1 review
0 helpful votes
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Wonderful experience. Everything turned out perfect. It was easy and fast and reasonable.

Date of experience: June 17, 2022
Georgia
1 review
0 helpful votes
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Happy customer
June 17, 2022

I'm very satisfied with iMemories. Shipping was easy, the transfer of my VHS and 8mm tapes was fast and easily accessible online. I would definitely recommend their services.

Date of experience: June 17, 2022