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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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I had spent a lot of time organizing the slides chronologically and was very pleased that the digitized versions were set up in the same order. What a pleasure it is to see the pictures again that were taken in the late 1950s through the late 1970s. IMemories did a great job and I would use them again.
Sent two reels of 16 mm color movies, about 200 feet of film each to be converted. Movies were made in 1953. Conversion works fine as mp4 video files, about 400 MB each. Cost was around $250 per reel. Turn around time was reasonable few weeks.
Everything was done timely and efficiently. It was a little pricey but my family has enjoyed watching the videos together so it was worth it.
I sent in some old videos - the conversion was great, and everything worked out well. No issues at all!
Went very well. Very helpful at solving my problem
Just completed my second order from iMemories, and am as satisfied and delighted as I was the first time! The first time I was especially worries because I had not only precious family memories on film -- no duplicates in existence -- but I sent them two student sound film on Super 8. I was worried about receiving my originals back! This time i didn't have that worry, and i did get everything returned to me, shipped back as quickly and as securely as I had sent them, if not more so! I do have some more videos that i would like to transfer! I know i can call Lorraine and she will be as helpful and delightful as always!
-G
I wish I had done this sooner. I spent so much time trying to find working equipment in order to do conversions myself because I was afraid of sending our items off, but everything with iMemories went so well that I am kicking myself for not sending them our materials sooner. We sent 36 items and had the conversions and originals back in hand within 2-3 weeks. These tapes would have been useless to us forever without iMemories.
The whole process of dealing with mailing and getting back all of the tapes was easy and quick. The box is the size that fits in any dropbox which made life easier. This might not be the cheapest company to transfer files but it is certainly a friendly, easy, trustworthy process with quick digital files online to watch very quickly. I highly recommend iMemories.
Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations!
What a wonderful experience... so excited to know all our memories are secure for ever
This is great to hear! Thank you for sharing your experience!
Sent VHS videos in 2020 and didn't hear back from Company until 2022. Just glad my videos of family not lost. Got them when I paid for them, but wasn't contacted to pay earlier. Now it seems this is a cloud subscription for accessing videos online, so they are safe.
Hi Kathy, It looks like when ordering your ShipKit you entered your email with a typo- it looks like you called to correct that with us in July 2022. Unfortunately we cannot know the provided email is a wrong email address. We can definitely provide extra online access if this is helpful. Our subscriptions are optional for long-term access and storage of the media in the cloud. If you do not want to subscribe it is important to back your media up in some other way like downloading (no additional cost) or ordering DVDs/USB drive. Please let us know if we can be of any assistance at 1(800)845-7986.
We've been enjoying exploring the past thanks to iMemories. Their conversion of films, videos, and stills that we found have brought us hours of pleasure. Thank you, iMemories!
This is great to hear! Thank you for sharing your experience!
I have received all my old fashioned videos and many many pictures on a DVD and I can treasure these for a lifetime. I also received my originals back. I'm extremely pleased even though costly $$
Good basic conversion of old VHS tapes to digital, at a somewhat reasonable cost. Safe, reliable shipping, timely conversion - overall about a 2-week period. The only downside, no real "enhancement" of videos like they advertise; although they do work through almost any VHS tape problem (crinkled/broken). And there is no "editing" of videos on their web-site. You must download all the videos, edit using your own software on your own computer.
Hi Lee, We previously left a voicemail to explain the online editing tools in the account. To edit a video, select the video so it begins to play and then select "Edit" to the top right. After editing is completed in your online account the files can be downloaded. Please let us know if we can be of any assistance at 1(800)845-7986.
Excellent service. Fast turn around. Very easy and accommodating company to work with
Thank you for taking the time to share your experience, we so appreciate it!
Once I sent my vhs tapes in they came back quickly, and it was fun to see them.
We are happy to hear it! Thank you for taking the time to leave a review!
I was bummed that my wedding tape was in bad shape and nothing could be done it but thats not your fault. But i think i paid way to much.
Hi Kim, We called and sent an email follow up to your review, we noticed the discount that came with your ShipKit was not applied at checkout. This has been issued back as a refund, we did previously refund the tape we were unable to process due to the significant degradation it had. Please let us know if we can be of any assistance!
This was our second video transfer with iMemories, and both were great.
Great customer service and price, and the turnaround time is super fast. The video quality is excellent, even for some super 8 movies from the 60s'
Thank you! We appreciate your business and value your feedback!
They were great! But I wanted them on DVD'S only I checked the wrong box in error.
Being able to see my kids when they were little meant so much to me made me cry.
Thanks for the memories I was able to show my adults kids now.
This is great to hear! Thank you for sharing your experience!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon.