business logo of iMemories

iMemoriesReviews 11,427

4.2

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey star
grey star
grey star
grey star
grey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Louise N.
Unfollow Louise N.
Share Review
Report Review

Old tapes
November 18, 2022

Great job copying tapes. Editor tool is terrible & cloud is too costly.

Date of experience: October 19, 2022
South Carolina
1 review
0 helpful votes
Follow Kathleen Q.
Unfollow Kathleen Q.
Share Review
Report Review

Photo 1, 2, 3
October 19, 2022

Needs simple directions. Pictures turned out very nice.

Date of experience: October 19, 2022
Utah
1 review
0 helpful votes
Follow Claire N.
Unfollow Claire N.
Share Review
Report Review

Movies
November 17, 2022

I was hoping the movie quality was clearer than it is. I though digitizing things would make improvements but it doesn't,

Date of experience: October 18, 2022
Oregon
1 review
0 helpful votes
Follow Mrs. D.
Unfollow Mrs. D.
Share Review
Report Review

Memories safe
October 18, 2022

The video of my son winning a kayaking competition at 15 has been digitized, and safely preserved. The original vhs tape was sent back. He is thrilled!

Date of experience: October 18, 2022
California
1 review
0 helpful votes
Follow Sherri C.
Unfollow Sherri C.
Share Review
Report Review

1960s movies
October 18, 2022

Great communication, shipping and results. Will definitely do more business with them.

Date of experience: October 18, 2022
Pennsylvania
1 review
1 helpful vote
Follow Beth P.
Unfollow Beth P.
Share Review
Report Review

I had multiple 8mm home movies converted after my parents passing. They did a great job on converting the movies and the quality was great!

Date of experience: October 18, 2022
Illinois
1 review
0 helpful votes
Follow Phyroath P.
Unfollow Phyroath P.
Share Review
Report Review

So incredibly grateful this company was able to digitize document I was not even able to view in my own equipment at home and thought were lost forever. My parents were also thankful for this company to have been to provide this service and preserve their memories. Thank you Imemories! Great customer service!

Date of experience: October 17, 2022
Georgia
1 review
0 helpful votes
Follow Gregory N.
Unfollow Gregory N.
Share Review
Report Review

Films from 1960's
October 16, 2022

Always an excellent experience, transferred my parents' 1960's travel movies so they can enjoy reliving many wonderful experiences now that their travel days are done.

Date of experience: October 16, 2022
Missouri
1 review
0 helpful votes
Follow Mary B.
Unfollow Mary B.
Share Review
Report Review

Amazing memories back to life
October 16, 2022

I have been a bit overwhelmed with technology, but staff has been very helpful

Date of experience: October 16, 2022
Michigan
1 review
0 helpful votes
Follow Jenny X.
Unfollow Jenny X.
Share Review
Report Review

Wonderful memory saver services!
October 16, 2022

It was super easy and affordable with the 50% off! I will be sending in my next order tomorrow! It was so neat to see our old VHS memories of our child come to life again since we no longer have a VCR.

Date of experience: October 16, 2022
Michigan
1 review
0 helpful votes
Follow Jane M.
Unfollow Jane M.
Share Review
Report Review

Good Quality for VHS Tapes
October 16, 2022

I wasn't sure about the quality of our VHS tapes, but they were converted to digital it was done well and I was able to download them easily. Then I shared portions of them to family members.

Date of experience: October 16, 2022
West Virginia
2 reviews
0 helpful votes
Follow Louise Z.
Unfollow Louise Z.
Share Review
Report Review

Review
October 16, 2022

I was basically pleased with the results. I found it difficult to share like I wanted to. I had to buy a membership... but had already paid for the tapes. Anyway, they did give me a good discount up front.

Date of experience: October 16, 2022
Kentucky
1 review
0 helpful votes
Follow Lisa X.
Unfollow Lisa X.
Share Review
Report Review

Miss leading I'm
November 15, 2022

I'm sure that this is some how my fault but when I found this web sight. I read that it was 14.99 and they were going to send me a prepaid box and I send them my movies or whatever it is I want converted. I did all of the above and that is what happened next. Once they fot my video they uploaded it to there website and gave me a free trial for 30 days. Where either I pay more money (thank God I only had 1 VHS) to have them make me a DVD it would have been another 19.99 plus shipping. Or If I had a computer I could download and make my own. DVD.,(I did) then I had to pay another 14.99 for them to mail me my original tape back to me. So I ended up paying 30.00 plus tax to mail them my one VHS and it back to me. And that God I was able to make my own DVD or else in all the one VHS to DVD would have ended up costing me over 60.00 and that is a bit much and ridiculous in my opinion. I just I guess wasn't what I understood was going to happen when I first seen this add. Just think the should be more clear telling people your will pay to and and receive your original movies back and that it will be more that 14.99.

Date of experience: October 16, 2022
Colorado
1 review
0 helpful votes
Follow Vivian G.
Unfollow Vivian G.
Share Review
Report Review

I was surprised
October 16, 2022

I was surprised that there was so much content on those tapes. In the midst of daily life I had forgotten that we had recorded them as often as we did. The iMemories content is a treasure trove of my children's early years. I can't stop watching!

Date of experience: October 16, 2022
California
2 reviews
1 helpful vote
Follow Robert Y.
Unfollow Robert Y.
Share Review
Report Review

A powerful look back
October 15, 2022

I anticipated that seeing our family's old 16 mm movies in digital form would bring up powerful emotions, and it did, but I didn't anticipate another benefit - being able to easily share the footage with other family members. So the impact of the work iMemories did rippled out way past my front door.

One other comment: after the original stock had spent decades sitting around in cardboard boxes in varying conditions of heat and humidity, I figured I'd get a note saying some, or all, of the film had degraded past the point where it could be digitized. Not true! IMemories transferred everything. Service was fast, delivery secure.

I'm really happy!

Date of experience: October 15, 2022
Utah
1 review
0 helpful votes
Follow Vicki K.
Unfollow Vicki K.
Share Review
Report Review

Nice to have our videos digitally
October 15, 2022

We sent our video cassettes and received the digital link to download within the 3 week window they promised. It's so nice to have them in this format. We've put them on a couple of thumb drives so that we can give them to our adult kids and they can enjoy them. It's been wonderful to watch them again after not seeing them in years!

Date of experience: October 15, 2022
Minnesota
1 review
1 helpful vote
Follow Gloria W.
Unfollow Gloria W.
Share Review
Report Review

Memories converted
October 15, 2022

They kept me notified of every step of the way so I knew when it was happening and what was happening. Great job.

Date of experience: October 15, 2022
North Carolina
1 review
0 helpful votes
Follow Phyllis U.
Unfollow Phyllis U.
Share Review
Report Review

My memories
October 15, 2022

Love it
But very pricey
Wish it was explained in a more simple way

Date of experience: October 15, 2022
New York
3 reviews
1 helpful vote
Follow Carmen B.
Unfollow Carmen B.
Share Review
Report Review

Lovely trip down memory lane
October 15, 2022

I had the video cassette of my 21st birthday for 22 years before I had seen it. I took the video with me all over the world and had no idea how to view it since VHS had become obsolete. When I came across iMemories I thought I'd give it a go. The entire process was easy and professional. I handed it over in the pre-labeled package. Received the digital format very soon after. Was able to watch it no issues. And they returned the original tape. All in all a great experience.

Date of experience: October 15, 2022
Alabama
2 reviews
0 helpful votes
Follow Tonya Q.
Unfollow Tonya Q.
Share Review
Report Review

Little surprise
October 14, 2022

I love it that I can see my memories now that had been put away for so many years because we were unable to watch them. I did receive a surprise though. I believed that paying the price I had paid which was over $400 to have them converted that the videos were mine on I memories. Then I received the email that said I have to pay $7.99 or $49.99 a month to keep them there. Was not expecting that. And it wasn't as bad for me as for my husband who it was hard to even get him to pay the $400 in the first place. Then I had to try to explain to him why we have to continue paying money to be able to co to use to access them.

Date of experience: October 14, 2022