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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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*** AFTER THEY RECCIVED MY FILM, THEY SAID THEY INSPECTIED AND THEY ARE ABLE TO DO IT AND I HAVE TO PAY EXTRA $45, THEN I GET EMAIL SAYING MY FILM READY, I SIGN UP ON THIER ONLINE VIEWER SERVICE AND NOTHING THERE! I EMAIL THEM AND SEE IN THE ATTACHMENT WHAT WAS THEIER RESPOND?
I PAID OVER $90 THEY SAID THEY CAN'T DO IT AND THEY ONLY REFUND $31 WICH NEVER RECIVED EITHER...
IMAGINE TO HOW MANY THEY DO THIS AND HOW MUCH THEY CAN MAKE JUST BY THAT.
Imemories was good during the process of shipping and receiving my videotapes. I ordered the digital Imemories Cloud for $49 a year and forgot to renew. Imemories deleted my 160 videos after the year membership. I was sad my digital memories were gone.
Update: Imemories reprocessed my order. The quality is great. I ordered USB drives so now I have permanent digital copies. Heather with customer service was great. She went above and beyond to help. I am so pleased. I would definitely recommend Imemories to my friends and family.
Hi Suzie,
I apologize for any confusion with the process. We can not store every customer's videos in our system indefinitely. We have a cloud storage plan available for customers who do want to have continued online access of their videos. We also offer our customers three other options to save their memories after the digital conversion is complete. You can order customized DVDs, USB flash drives or download and save to your devices.
Best Regards,
Stacey
Customer Relations Team
IMemories
* Not long after posting this review the company was in touch with me and has settled the issue. I feel redeemed! Quite honestly I am surprised at the quick response from this company. I have revised my initial review. I still wish there was better pricing or estimate communication but I am satisfied with what was done to resolve the issue.
**********OLD REIVEW******* HAS BEEN UPDATED
I had complained about iMemories but they have now resolved the situation and they will as well review their website so it is clearer what size of box you will receive.
Using iMemories was so easy. From receiving the box to return my precious videotapes and home movies in to receiving the digital files online to view. There were so many memories to remember and share. I should have done this a long time ago.
Hi Sherri, We are so happy to hear you can see these memories again! Thank you for sharing!
IMemories missed one of my videos saying it was damaged. I was pretty sure you mixed it up with another video. I emailed twice asking to recheck. Each time I was told it arrived damaged and could not be transferred. After I received my DVDs back I checked and it was perfectly fine. I have had someone else make me a digital copy but now I cannot get it to upload onto the website with my other videos.
I do not know what to do. I thought it would be a nice project, not so for me.
I thought I would actually get discs. I got dizzy trying to preview videos.
I think I just wasted $200.
Sorry
Emotional and nostalgic. Very glad to finally digitize all the movies from the 60s, 70s and so forth. The
I Memories team was super easy to work with. I only wish we had done all this sooner. Do not wait.
Some of our films were deteriorated sitting in the basement all those years. We are very happy with the result.
Thank you for the kind words Ildiko! We are so happy to hear you are enjoying your films!
Great service! It's wonderful to have access to memories online.
Everything was as promised. Old memories brought back to life, it was great!
I was so hoping to to capture some memories before they were gone forever. The only way to see what was even on the tapes was with this process.
Was perfect. Super easy to communicate with from beginning to end. Quick honest service and received materials and transfer perfect
I m loving my memories. Bringing happiness n tears to me. Pictures of my husband was happiness n tears for me since he psssed two years ago.
This process was so easy and I put it off for so long. I now have converted all my old 8mm tapes to digital. So exciting to watch those videos from 20 and 30 years back.
I have been carrying around 3 old tapes for years,couldnt get myself to chuck them. Sent them out to iMemories and just a few short weeks got emailed digital copies. Such fun to watch old memories from the 80s!
I am really enjoying my digitized memories but I am having a hard time transferring them to a flash drive.
As advertised, My videos and photos were promptly digitized and made available for easy download. I would have much preferred a bit higher resolution, but this is far better than nothing. Also pretty expensive. I have a LOT more to digitize so I guess I'll have to face the fact that I'll need to do the rest of it myself! Good service from iMemories though.
Watching all the old footage of my childhood really brought tears to my eyes. It was nice to see my recently deceased mom.
Wonderful turn around time! I also was impressed with the time that one of your customer service reps spent on the phone with me.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Suzie, When iMemories attempts account renewal failure to bill results in a billing attempt every day for 15 days, and an email is sent out each day payment cannot be processed. Later, when the media becomes eligible for deletion, we send out additional email warnings with the timeline on the deletion date. We do store the media for a period of time after the account fails to renew, but ultimately we cannot store media indefinitely at no cost. In this case, we did store the media on file for over a year after the failure to renew. It looks like we offered some assistance in getting the media re-processed via email correspondence. We do offer files you can download, USB drives, and DVDs if the subscription is not something you want after re-processing the media. Please let us know if we can be of any assistance by phone at 1(800)845-7986.