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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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New York
1 review
0 helpful votes
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Family
August 1, 2023

Thank you for protecting my family memories and making them easily available to watch and share.

Date of experience: August 1, 2023
Virginia
1 review
0 helpful votes
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Bucket List
August 1, 2023

IMemories has been a treasure. I had a bucket list of things to do by my 60th Birthday - IMemories and creating sharable memories for my whole family was one of them and IMemories did an amazing job of making this the best experience - from shipping, returning, notifications, and creating the most amazing online - sharable memories for my family. Thank you IMemories

Date of experience: August 1, 2023
Michigan
1 review
0 helpful votes
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Good
August 1, 2023

Quality and sound were good but some were not recovered

Date of experience: August 1, 2023
Pennsylvania
1 review
0 helpful votes
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My memories
August 1, 2023

Excellent experience. I have been wanting to do this for years now. I have been trying to figure out a way to watch these videos and not have to buy a vhs. This was the perfect idea! It was so easy! Everything is sent to your door and safely done. You can share it with friends as well. What a great idea. Thank you again.

Date of experience: August 1, 2023
Michigan
1 review
0 helpful votes
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Memories brought back to life
August 1, 2023

Love seeing my memories brought back to life! Hidden in a box in the basement isn't the place for all your previous memories!

Date of experience: August 1, 2023
Kentucky
1 review
0 helpful votes
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Lost memories
August 1, 2023

Thank you! We thought these memories were lost to us. We now have visual memories of family members that have past away. The IMemories team were prompt in converting our memories to digital. They treated our vhs tapes as if they were their own. They were very professional. Worth the money. You will not regret it.

Date of experience: August 1, 2023
Montana
1 review
0 helpful votes
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Amazing!
August 1, 2023

Love that we are able to get our memories on the cloud on an app! It's right at our fingertips!

Date of experience: August 1, 2023
Connecticut
1 review
0 helpful votes
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Just great!
August 1, 2023

Already shared with my two sons. They are loving watching their basketball games from sr real years ago.

Date of experience: August 1, 2023
Texas
1 review
0 helpful votes
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Excellent
August 1, 2023

Great Process! It was very easy! Thank you so very much!

Date of experience: August 1, 2023
Wisconsin
1 review
0 helpful votes
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Surprise after coming in
August 31, 2023

It would be nice to know the charges before sending in film. I sent in my films and I only knew I'm the price tk send them in. I felt deceived that the prices was inclusive to convert and send in. Then there was a cost for each set of tapes and an additional charge to be able to keep them on a stick or I would have to pay some sort of subscription. It makes sense to have the fees for what you do, however… be a little more up front about it…

Date of experience: August 1, 2023
California
1 review
0 helpful votes
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Happiness
August 1, 2023

I I'm very happy with the outcome!, it brought a lot of memories to me and my family, my mother passed away in April of this year 2023 and those were her greatest treasures it was my job to get them and not have them spoil to the point of not be able to see the gem

Date of experience: August 1, 2023
Illinois
2 reviews
0 helpful votes
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Great over all
August 1, 2023

The easiest solution to converting old videos. I been just confused as to how to do so till this popped up on tick tok just in time for graduation for my Nicese. I do wish there was a way to turn in lat videos I tried to turn them all in but the most important ones wher turned in. Other then that I wish the company took PayPal as well that was the only thing I could complain about.

Date of experience: August 1, 2023
Ohio
1 review
0 helpful votes
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Extract your pics from the zip file
August 31, 2023

I had never used a zip file before and couldn't get the pictures transferred into a file that could be attached to a walmart picture order. Calling your customer service was a waste of time. I had to figure it out on my own and all it took was extracting it from the zip file into a new folder. I think it is unacceptable that something so simple couldn't have been told to me by your customer service department. I wasn't aware of "extracting" having never needed to have done it before. When I had pictures made, lots of stuff was cut off because the 4 x 6 was made making the sides the 6". I assume you would say this is walmart's issue not yours. It also took too long to get my slides back. I will cherish the pics, but overall was disappointed in the process.

Date of experience: August 1, 2023
Florida
1 review
0 helpful votes
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Very pleased!
August 1, 2023

I have been wanting to do this for a long time but was nervous to ship my tapes out of state. I was also worried that my tapes were damaged from years of being in storage. Imemories was amazing, my tapes were tracked every step of the way, the quality of my memories is fantastic and the whole process was super easy. I highly recommend them!

Date of experience: August 1, 2023
North Carolina
1 review
0 helpful votes
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Easy access
August 1, 2023

Love the easy access to these digitized memories, so much easier than discs or tapes. Have sent links to several friends and family. Most family members don't have tape or disc players anymore, so excellent for sharing old family events and celebrations.

Date of experience: August 1, 2023
Pennsylvania
1 review
0 helpful votes
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Process easy and fast
August 1, 2023

Great experience! Tapes were received and processed well before promised window. Prices were competitive. (grab a 50% off deal). Originals received back with no problem. Tracking available both with sending and receiving. Live updates available in your online account as they are processed! Highly recommend!

Date of experience: August 1, 2023
California
1 review
0 helpful votes
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I am nit technical with computers and called and they were super helpful getting my order and how to figure everything out. Thank you

Date of experience: July 31, 2023
Virginia
1 review
1 helpful vote
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Memories
July 30, 2023

Part of the videos are very poor quality while others are great. All videos taken with the save camcorder and stored the same. Not sure what happened here.

Date of experience: July 30, 2023
Georgia
1 review
0 helpful votes
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Digitized VHS Tape
August 27, 2023

Sending my item to be digitized was easy. Getting it back was a long drawn out process. They changed the way I could pay for my purchase and repeatedly said my credit card wasn't valid when in fact it was. The price was jacked up from what I was originally told. After finally speaking with someone they emailed me the "videos" so I could review them. After a certain amount of time they want you to subscribe to a monthly service. NOPE! I did get back my VHS tape. Definitely not what I expected.

Date of experience: July 28, 2023
New Jersey
1 review
1 helpful vote
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Satisfied
July 27, 2023

Very easy to work with. Everything was transferred to the app very quickly, faster than anticipated.

Date of experience: July 27, 2023