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iMemoriesReviews 11,427

4.2

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,826
value
155
shipping
153
returns
80
quality
6,076
This company responds to reviews on average within 5 days

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7,376 reviews

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Florida
1 review
0 helpful votes
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Didn't know what to expect
August 10, 2023

Sent in a few videos that my daughter wanted converted. I didn't know what to expect but I did it anyways. Some of the videos were shortened, not sure why, maybe quality? I don't know. Regardless it is a nice sentiment to have these videos accessible.

Date of experience: August 10, 2023
Texas
1 review
0 helpful votes
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I've waited so long…
August 10, 2023

Thank you so much for doing the task that I set out to do over 15 years ago'

Date of experience: August 10, 2023
Texas
1 review
0 helpful votes
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I am happy with my decision to convert. My slide projector was on its last legs and took up a lot of room along with the screen. I do not even own a VCR machine anymore. It is an expensive process, but I waited until the Summer half price sale. I can print from the DVD if a relative wants a certain picture. I know DVDs are going out of date but my Lenovo still has a player. I can always buy a USB DVD player just like the USB drive I bought for my floppy disks. DVDs last longer than floppy disks. I discarded lots of slides that were of mountains, lakes, canyons and other land forms. You can find better professional pictures of them online. I mainly kept pictures of people.

Date of experience: August 10, 2023
Florida
1 review
0 helpful votes
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Old films
August 10, 2023

I was so excited that our old 35 mm films from the 1950's were recovered. You did a great job!

Date of experience: August 10, 2023
Florida
1 review
0 helpful votes
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Happy
August 10, 2023

My familt and I are thoroughly enjoying looking back on the captured moments of our past. We cherish the fact that we have them and now can view them online.

Date of experience: August 10, 2023
TW
1 review
0 helpful votes
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Excellent product
August 9, 2023

Very easy to use, excellent! You can access your video anywhere anytime.

Date of experience: August 9, 2023
Minnesota
1 review
0 helpful votes
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It was great
August 9, 2023

I was happy to get my memories in a form that we could view. I was nervous about sending off my video tapes, but it was a good experience overall.

Date of experience: August 9, 2023
Florida
1 review
0 helpful votes
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Debra's review.
August 9, 2023

I'm still not finished with my project. The help I received was with the editing process. I will be calling in the next week or so for more help with my editing. They were very helpful.

Date of experience: August 9, 2023
Kentucky
1 review
0 helpful votes
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Little tricky figuring out.
August 9, 2023

Well had to figure out how to get into the app. Phone was to new so had to download through the web site to download. Then was able to view videos and see them. Little bet tricky to figure out but overall
Was satisfied with my videos.

Date of experience: August 9, 2023
Minnesota
1 review
0 helpful votes
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Excellent service!
August 9, 2023

The materials arrived promptly, the conversions happened quickly (with emails along the way), and the received products are awesome. Very much appreciated.

Date of experience: August 9, 2023
Mississippi
1 review
0 helpful votes
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Forty years ago
August 9, 2023

I thought I had lost my VHS tapes in Hurricane Katrina, where we lost our home down to a slab. Only recently did I discover that my adult son had borrowed them shortly before the storm! What a gift from God! I yearned to see them, but - no VHS player. I looked at reviews and decided to convert to DVD's, but my children recommended digitization instead, so that they could download as well. We are thrilled with the quality! Your phone staff was so patient with me as I asked questions, and your messages along kept me well informed of progress. I recently sent three more VHS tapes and 800 (approx?) of 8mm film that were salvaged from my parent's home. Hopefully they are being processed as we speak. Again,
I am so pleased-and recommend iMemories to all. Thanks!

Date of experience: August 9, 2023
New York
1 review
0 helpful votes
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Excellent Service
August 9, 2023

I was concerned with losing the only video cassette I had of our wedding ceremony. IMemories provided excellent care and communication every step of the way. I would highly recommend this company if you want digitize your pictures and videos. They were truly excellent and professional. I will recommend and continue to use their services.

Date of experience: August 9, 2023
California
3 reviews
0 helpful votes
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Memories that will last forever!
August 9, 2023

I am so happy and pleases with iMemories.
I'm so happy that I came across this company that is professional and has great service. Now I can relive memories that I never new I could be able to watch again. I can share them with my family forever. I love iMemories. Thank you!

Date of experience: August 9, 2023
Puerto Rico
1 review
0 helpful votes
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Saved memories
September 8, 2023

I am really pleased with your service and the ease of the process. I'm so grateful that all of my memories were able to be converted and we now have them to watch forever. Thanks so much and I will be using your services again.

Date of experience: August 9, 2023
South Dakota
1 review
0 helpful votes
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Lovely experience
August 9, 2023

Everything went smoothly! When I had a question, I was able to ask a question to an actual person which was very reassuring.

Date of experience: August 9, 2023
Ohio
1 review
0 helpful votes
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Excellent
August 9, 2023

I was very please with my digital memories. I wouldn't have been able to save these memories without Imemories. I will recommend them to everyone.

Date of experience: August 9, 2023
Oklahoma
1 review
0 helpful votes
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Waste of Time and Money
September 8, 2023

Only one of four videos were converted & the turnaround time was ridiculously slow. I then took them to a local company and the job was completed in two days.

Date of experience: August 9, 2023
Heather P. — iMemories Rep
over a year old

Hi Brian, We see your order completed processing in 11 days (within the 2-3 week processing we reference) and a refund was issued for the 3 tapes we could not process. We hope this helps, but please reach out to us if there is anything additional we can do to help at 1(800)845-7986.

North Carolina
1 review
0 helpful votes
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Wedding memory
August 9, 2023

30th wedding anniversary gift... Conversion of VHS wedding video to digital. So grateful to share the day together again. Project was completed quicker than expected.

Date of experience: August 9, 2023
North Carolina
1 review
0 helpful votes
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No sound on any videos
August 9, 2023

I am able to see/watch the videos on the iMemories website and have downloaded them. However there is no sound.

Date of experience: August 9, 2023
Missouri
1 review
0 helpful votes
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Sharing
September 8, 2023

Love that I am able to share with family and friends. The app is great too.

Date of experience: August 9, 2023