iLookGlasses has a rating of 4.7 stars from 908 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and fast delivery. iLookGlasses ranks 13th among Eyeglasses sites.
I carefully measures my existing progressives frames and stuck with a design as close to my existing glasses shape and size and it worked out excellent for me, Don't expect to have large square frames and order small round sunglasses if you have progressives, any optician will tell you the change will be too great for comfort
Site was easy to navigate. Customer service was very helpful as I made a mistake in my ordering. They rectified the issue for me and made sure I wouldn't be disappointed with my order. Shipping was not very long. Good experience all around.
First off, I liked the fact that they checked on a # I added, they called to make sure it truly was the same as on my prescription, nice touch.
I know now what I did wrong, it's fine, I love the glasses, it's just me. The colour is not what I expected, BUT I do like them and will be coming back for another pair, as soon as I get a new prescription.
The over all purchase of the glasses was great the frames are really nice, they were very helpful the only thing that was not great was that the transitions had some darker lines in the lenses but over all the experience was great, I never did contact the company to let them know so it is my fault for not contacting them about the issue
I think It's important to send you our prescription in order to avoid mistake. The first time I entered the data i wasn't able to add little numbers and extra caracters. So i receved my first pair of glasses and i was able to far but unable to read. The second time, during a chat session, someone asked me to send my prescription and then I received correct lenses. So overall, i'm very satisfied. Thanks again for taking care of me. In the future we will make business together.
I have been using ilook for years now for me my husband and daughter to get our glasses and have never been disappointed but this last time the brown pair that I have bought feels flimsy and the material is sapose to be metal I have already started to experience them to twist and it is from just putting them on and off and back in the case when not wearing them. I have never experienced this with any other pair I have ordered so I will chalk it up to a one time things but I hope the standards of quality are not represented by this pair. The second pair i ordered are great quality as well it is just this brown pair.
Easy to use, many choices, always the best service. I recommend your site all the time and this since a few years now. Your team is doing a great job!
I ordered the glasses and received the two pairs, as well as the sunglasses on time(actually early, even during a postal disruption). The fit was perfect. The service was excellent. They also answered a few questions about the order. I will definitely order from them again.
I would never have thought of buying my glasses on line. Not being able to touch and try them on seemed weird. But I thought I'd try it once. I am so glad I did. The cost was much cheaper on line and when I received my glasses and took them out of the case they fit perfectly. I have never tried progressive lenses before and they so well I would never go back to Bifocal lenses again.
I will definitely buy from your company again.
Thank you
Steve
I was very happy with my experience. I don't have vision in my right eye and did not know what to put for my prescription so I put the exact same as my left eye. I received a call and explained that this is what the doctors usually prescribe so that my lens do not look so different. They knew exactly what to do. Both pairs came in perfectly.
The online ordering and choosing was great, entering all the info needed went smoothly and lots of options offered. Price was good and shipping quick. But my vision is very slightly off both near and far, not perfectly sharp as should be. The other glasses I'm wearing with a 2 year old prescription I bought online are clearer vision wise. The numbers I submitted to iLookGlasses are updated and should be that much better but sadly aren't.
Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.
Great website, easy to navigate. Great selection of frames and the virtual try-on experience was good. The sales and specials saved me a lot on two pairs. I even got a free pair of aviator-style regular glasses. Great customer service experience and the fast free shipping was fast and convenient. I've recommended iLook to my sister, I hope she try's them out!
IBooks Glasses has excellent and fast service, a quality product and a very good price. My only complaint is that there is no product line for sport glasses.
Thank you so much for your kind words! We're thrilled to hear you were happy with our service, product quality, and pricing. We really appreciate your feedback about sports glasses—it's a great suggestion, and we'll definitely pass it along to our product team. Expanding our range to better serve all customer needs is always a priority. Stay tuned, and thanks again for your support!
Good everything went well, uh reasonably priced lenses and frames the lenses are great the frames are a bit cheap or atleast the one I bought was but it's fine for now
This was my first time ordering frames online and even though the frames I wanted the first time the contacted me very promptly and were able to give me options that were very similar. They came very quickly. They quality is fantastic and I get alot of compliments. The fit of the glasses is perfect! I didn't have to return or adjust anything. I did alot of researching prior to purchasing and I liked not only that they had great pricing on just blue lens glasses but they had metal frames and not just plastic. And when I was able to get a second pair that I turned into sunglasses! Bonus! I know where I am going when I need to get my new percription glasses!
It's alright. First time I've ever bought on line glasses. The site seems to be a little off on my left lens making it blurry at times. But i will deal with it.
Thank you for your feedback—it helps us improve and serve our customers better.
We are sorry that your purchase did not work out as you expected! Your satisfaction is extremely important to us, we would like to talk to you more about your order and discuss some options to make things right. Please check your email and reply to us at your earliest convenience.
We look forward to hearing back from you soon.
I bought 2 pairs of glasses. Both required an adjustment which I feel could have been done by the company before the shipment went. Otherwise, all ok. Good quality at a reasonable price.
You can't beat the price and the customer service was great! They triple checked my prescription to make sure the glasses would be perfect
Easy to order, received rapidly, somebody phoned me to check with my prescription which has changed. Just to make sure they had the correct information. Which was the case. The frame is on the cheap side but, since it is an extra pair, I do not mind it and the price was really reasonable. I would recommend anytime and will order again, no doubt.
I had a very nice experience with a smooth buying option—Hassle-free, with no issues while choosing certain frames. The online site interface is user-friendly, as is their staff. Highly recommended.
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at iLook@iLookGlasses.ca
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
Thank you so much, Margaret, for your loyalty and thoughtful feedback. We're grateful to hear the second pair met your expectations and apologize concerning the wobbliness of the brown pair—we genuinely appreciate you flagging this and invite you to reach out so we can provide a remedy that reflects the quality you’ve always expected from us. Please also check your email and reply to us at your earliest convenience so that we can talk more about your order.
We look forward to hearing back from you soon.