On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have used several products before and enjoy them. I wanted to try the new (new to me) Brow Mascara but was at a loss as to what colour I needed. Unfortunately all 'real life' brows in the photos appeared dark! Hopefully I picked the right one!
The products are a five star. The only thing that is the downfall which I gave three stars for is the return policy or the cancellation of an order. You have to receive your order before you can return it. I think you should be able to cancel an order right after you purchased it if you'd like.
The site was not very user-friendly, and the purchasing process felt somewhat misleading.
While browsing, I added a few items to my cart with the intention of removing them later, but there was no option to do so. Even after exiting and returning to the site, the items remained in my cart. I ultimately had to open an incognito window to start over and complete my purchase.
After entering my shipping and payment information, a pop-up appeared upon submission that seemed to force an additional purchase, without an option to close or decline it. The message stated that clicking submit would charge my credit card, which I found confusing and misleading. I had to use the browser's back button to exit the page. I hope you're able to improve this experience moving forward.
Foundation is too dark for my skin, it looks dry and doesn't blend nicely, cakes around eyes, and is scented. Even with the wrinkle filler cream, it still looks bad.
I was emailed a BOGO code for my birthday and when placing my order it did not have a option to enter the code before checkout. I contacted customer service and they said I would have the prompt but still couldn't enter it.
I clicked on the button in the email I received from Il Makiage for a birthday offer of buy one get one free plus free shipping. But once I clicked on that button and went into the shopping, that was no longer an option. I tried twice and was never given the option to buy one get one free. This was very disappointing. Makes me not trust this company. Specials are just enticements to get you to buy but are not actually available in reality?
First application today. Appears to be the Strong color I want.
Color last awhile. I don't have to reapply. Just what a busy woman needs
I have been using your products for quite a while and am pleased with the results. I saw a TikTok ad for this product and thought I would give it a try.
My staple foundation, keep coming back again and again. Nothing I can buy local compares. Feels great, covers and lasts all day.
I was purchasing the products I need and was a bit disappointed that I was not able to use more than one code that I have received. I wanted to get the most bang for my buck, tried to see what offer was better, but was unsuccessful. No way to keep items in cart and change e gift, etc. was hoping to get my birthday credit with another savings…..
My experience was very easy. It was uncomplicated. It was refreshing to encounter simple website with no complications. And the products are spectacular!
I have purchased cameo redness defense previously, and was very surprised with results, I couldn't wait to repurchase since during birthday month, customers receive a second product free. I am very happy with products I purchased and will continue to be a loyal IL Makige customer.
I really wanted this to be my holy grail for my deep wrinkles. So tired of trying brand after brand if supposed wrinkle removing creams and serums. Guess I'll his will just have to join the graveyard drawer with all the other letdown brands.
I discontinued my service before, and I am doing it again because as I reactivate my replenishment, I am charged, and the site is set up where it does not indicate you are charged. So I then put my make up choice for the replenishment... they charged me again. Then, trying to navigate the site, somehow I was charged for an add on... None of this would be as disturbing until I immediately sent a message to cancel my current orders advising what happened and they had the nerve to say when an order is made it immediately goes to the warehouse and the order can't be canceled... So why do they have an option to cancel your current order that you just made literally... I canceled my service again because they are just money grabbers... the product in my opinion was worth the try, but I hate there policies as they are not customer friendly. And I believe they have their site set-up to ensnare people like this... I don't trust them at all! Beware!
I am very pleased with the results obtained with IL Makiage Foundation. It provides full coverage all day and I no longer need to touch up my makeup throughout the day. Additionally my face doesn't feel oily and looks very natural. I have to admit this has become my favorite foundation!
I placed my order with my birthday BOGO offer, I put 2 of the primer in the cart. I was $1 from free shipping
I tried to order a lip treatment and then it took away the primer discount and put it towards the lower price lip treatment. There was no way for me to add a product to get free shipping. I like the primer but your site is a headache to use
Just ordered second bottle! Absolutely best foundation I've ever tried and I've used all of the best. Looks like skin. Just beautiful! I get compliments all the time
I love the autoship option but it makes it difficult to change shades in products like lip color. I ended up having to cancel the entire thing and start fresh. I love the products but the website doesn't flow well.
I wanted to order a new product and include that product along with my current authorized-shipment to avoid sending two separate packages and paying two shipping fees. I was unable to do so. It would be convenient to have the option to add a product to an auto shipment in the future. Other than that, great experience.
I didn't like the product, couldn't return it, and now was auto subscribed. When you go to the website to cancel the subscription you never signed up for, you can't find cancel nor can your search for it.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cosmetics Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members