Il MakiageReviews 8,430

IL Makiage advertises a trial of their product for $5.00 but will charge your credit card nearly 18x that amount ($86.00) AFTER your order is placed. I contacted customer service within minutes of this charge in order to cancel but was informed that it was too late and the order had already been shipped. All this happened on Saturday, July 2,2022.

Very deceptive business practices!

I have just tried the tanning mouse and I absolutely love it!, I don't tan easily and my legs look so natural, thankyou

They continue to take $80 + out of my account for 3 months now. WITHOUT MY CONSENT. This is bs. Even after i emailed them about it. I even removed my cared from the site. So now i have a new card coming. This website is bs.

I love all the products I've tried, which include a foundation, concealer, and the self-tanning foam. I haven't had any issues with how the billing works, nor any need to contact customer service. Not sure why this brand has so many bad reviews. I was skeptical at first, but liked how they customize the products, how quickly they arrive, and that I'm able to try before I buy.

I do not even want to give 1 star, but there is no option for that. Here is my story - I recently purchased 2 products from il makiage during their promotion, and it was eligible for a return if we are not satisfied with the purchase. I bought a foundation using their questionnaire and the product I got has no similarity to my skin tone. I asked them if I can return the product, and it was within 14 days return period. They said my return period is not valid, but the agent later mentioned that he can provide a refund considering it a special case. I was satisfied with the service until I checked my bank statement. It showed Il makiage has charged me twice and refunded 1 charge. When I asked their agent about this, they mentioned the product was not eligible for a refund. It was clearly a mistake on their side and was not willing to provide a refund! I have not heard from them yet. In short, I lost over 110 CAD + a shipping fee of 10 CAD, yet got nothing. I wouldn't feel this bad if they had told me the truth rather than lying to me.

I have been wanting to try the foundation and finally ordered it and the concealer, paid the price and then... waited, and waited for shipping information. Finally I contacted them and received an apology and promises that they would send me the shipping information and a discount to order something else. The next day I received an email to rate the service, satified or dissatisfied, I clicked on dissatisfied and received another email saying how sorry they were and asking me if I wanted to cancel my order, I wanted to see how the foundation worked and replied to please send me my order with the shipping information. Today I received email stating they were cancelling my order. Do they even understand the written language?

I made a purchase of a sample online via Instagram and agreed to pay the price reflected on my order. Imakiwhatever placed a hold on my account for their full-price item. The sales gimmick is to charge you full price for the items and then tell you to send them back within the allotted time. I could imagine the amount of people that did not send the items back, driving their sales up. Would have given them a zero if I could.

Buyer beware, they will charge you the full price of their "try it before you buy it" offer. Then you have to fight to get their full charge off the account it is charged to. The 4 day drop off is a lie. And they don't have a phone number- all online.

Disreputable company. Typical social media scam. They lead you into thinking you can try the makeup for $5 …. BUT the very very small print says if you don't return it within however many days you get charged full amount. Then there's the extra extra EXTRA small print about subscriptions you have to jump through hoops to NOT accidentally sign up for. And customer service is sketchy at responding to emails, but will jump down your throat for calling them a scam. I've been told both that my order was unable to be cancelled, AND that it has been cancelled, so I don't know what to expect. I keep getting emails from them saying how happy they are that I'm a customer, even though I cancelled and tried to return my trial order as soon as I realized I was scammed. Unfortunately they have my credit card info and all these other reviews lead me to believe this isn't over. This company is a joke and a scam and had the nerve to tell me via email that they "will not tolerate" being called a scam. Yet they can't seem to operate legitimately, so… I learned a valuable lesson, which is to thoroughly research companies online before making such an egregious and regrettable error as trusting IL Makiage.

It's not a free trial I try to send mine back they said they would not charge my card and they still charge my card $86 that's been 3 months ago and I'm still trying to get it back now they don't even answer my messages so beware.

Saw an ad for Il Makiage makeup where they offer try before you buy. They charge your CC for the full amount, which they say is a hold and then will release the hold after 3-5 business days. Never got my product. They kept emailing me everyday saying my package was arriving but when I clicked on the tracking link and it was for a return? Tracking never updated beyond the one date. Then kept getting emails from Il Makiage asking me to review my order. I replied to them advising that I never received anything to review. A rep then emailed me back offering a refund and store credit. I have received 5 emails from them about store credits ranging from $10- $50 off. I have yet to use the store credits as I have not received my first order from them, what makes them think I will then continue to purchase from them?

It's the strangest foundation I have ever tried. It looked cakey and didn't cover up well at the same time. I tried multiple different hues and I looked jaundiced and sickly with all of them. It accentuated my pores and fine lines no matter what product I had underneath it. I just don't understand how this works for some people

I love makeup and Il Makiage produces very nice and effective products. As a customer I am well informed about my orders.

I'm not sure how they've convinced so many people to lie, because this is the worst foundation I have ever tried. Not only was the color way too yellow, the foundation was very very poor quality. Streaky, patchy, dry, rubs off easily, and shows off every fine line and pore you never knew you had. Don't fall for it, it's NOT good makeup and all the positive video/reviews you've seen online are 100% lying.

If I could give less than 1 star I would. The product is horrible, smells bad n as soon as you open, smell the chemicals immediately n get the feeling of not using it. If you do use it, it is patchy n stains and worst part is the bottle leaks. I dunno why. I just tried it once n kept it back it got loose n started leaking. Totally not worth... n btw first sample is not free. I guess you need to return it else they will charge around 50 bucks... crazy! Just worst experience ever.

Did not like it, no coverage. Contacted company to return. Was charged they confirmed items were returned. After several emails was told refund would be issued. They refunded $5 not the $70 they charged. They also sign people up for subscriptions so more charges show up 1-3 months later. Big hassle to get things fixed. Do not recommend giving this company your credit card info.

I did the free trial like everyone else. You do need to sign up for automatic delivery. It clearly states that when you purchase it. I loved all my products and have bought again. They have even sent me free mascara and I loved it. There was 1 product that I didn't like and they refunded me no problem. I'm not sure why such a bad rating.

I waited for over a week to receive this product. The ad that I clicked on says free trial and is misleading. Hold was placed on my account before I ever received the product. They have no phone number, so I had to place an email and wait 24 hours, just to be told that will fall off after my 14-day trial. Excuse me! That is the same as charging me! I'm returning just because of the no phone number and the false advertising, plus the product wasn't any better at matching than my store-bought brand.