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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The website is very informative and asks all the right questions to get the perfect match
I was always skeptical about ordering makeup online. But, decided to take the quiz to find the best shade foundation for me. BEST decision I have made. I absolutely love these products and WILL NOT buy any other foundation.
I had used the liquid eyeliner in the past, but forgot to reorder before I ran out.
What a mistake that was!
I purchased an eyeliner from a local store, used it once and quickly remembered why I love Il MAKIAGE. Their eyeliner never smudges, or wears off throughout the day, and it's perfect for anyone that wears contacts.
Excellent product
Love this primer. Just bought another one for a Christmas gift.
The shade was a slight bit off. Emailed on Thanksgiving Day and got a quick response with a few questions to correct the color and another order on its way in minutes!
Very quick to respond to me and my needs very nice and concerned
Customer Service is on they're A game. They make your experience fast easy and 1 less headache
THANKS
I love the product.I only got the wrong shade but they replaced it to another one.and they have good customer service as well
I just ordered foundation. My expectations are really high. The quiz to match your skin tone was easy and ordering g was easy. I did order the annual subscription, so I optimistic that this could be the last foundation I buy. I have wanted slot of money on others only to have them just be tolerable to wear and not exactly what I want. Can't wait to try.
I first purchased Il Makiage Foundation in 2020 during the pandemic. I took the quiz, could not believe how easy it was, and then received the product. I was not disappointed, and I could not believe they matched my skin tone exactly just from the way I answered the questions.
I have since bought concealer as well, which is an amazing product as well. Well worth it.
Processed my exchange with ease! Wow
Love the product, service exceeded expectations!
Love their concealer. I literally haven't found one better.
Trying to add specific products to my autoship is a NIGHTMARE! Because I couldn't add the items I wanted I had to submit a new order and lost any savings I was entitle to!
Thank you! I've never seen such a kind and polite team.
Wow! So I will start with my 1st order. I took the quiz and I got my color match foundation and concealer. I have extremely dry flaky skin. And I was not able to use the foundation so I contacted the company and told him what was going on and I've been trying for three weeks different things different plumping serum's, etc. They were able to help me out and gave me an option for a refund or a credit to use for other products. I decided to order the skin, care serum, and lotion. And I'm very excited to get those in and then I would like to try the foundation again and see if that helps. The concealer is amazing. The foundation is amazing it matches my skin tone. Perfect. They're quiz they do is spot on. I'm so excited to get my new products in and be able to hopefully get my flaky dry skin to where it needs to be to wear the foundation again. The color match is amazing and I'm so excited with my future endeavors with this company. I will keep purchasing. Amazing company amazing customer service. Amazing products.
It was very easy and simple to find my product. They have an option at the bottom that says "i already know my shade" and you tap it and it automatically fills it in for you. No need to clean on the product and search for your shade if youre just refilling it. The product page is clean and simple and nothing too distracting making it harder to find your product.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julianne! Oh no! Please reach out to customerservice@ilmakiage.com and they will be happy to assist you ASAP!