Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I'm in love with this foundation! It's my second time ordering the foundation and the only one I will ever use. I took the quiz and the color matches great with my skin.
I am 56, with adult acne, the concealer & foundation do a great job at assisting to make the blemishes not as noticeable. This is the best makeup I have used that does not irritate my skin. Definitely recommend!
Easy to order……………………………………………………….,,,,,,….,,,,,,,,
I'm constantly ordering this concealer. It blends in naturally and gives such great coverage. I chat it up everytime I get the chance.
Thank you for your foundation but please refund me for skin care or is not for me..
Hi Holly! Please send us an email at customerservice@ilmakiage.com and our team will be happy to assist you.
I have been treated so well by the customer service department, and I always get an answer quickly when I have any question!
I had a great experience with the hair mask, and I am excited to receive my eyeliners soon as well.
Thank you!
Hi Pam! So happy you're happy! Be sure to reach out if you have any Q's!
Another pleasant experience with Il Makiage! Thank you for the birthday discount! Trying a new product and know it will indeed be a treat. I appreciate the consistency of your great product line and timely shipping.
Thanks, Christine! Hope you had an AMAZING birthday!
I had a bad experience with the tey before you buy. I tried the foundation and it broke my skin out into a rash. I returned it and received an egift card. I'm too nervous to try another skin product at the moment, so I tried the foundation brush and an eyeliner, we will see.
Hi DeJonee! I’m sorry it didn’t work out for you. Please reach out to customerservice@ilmakiage.com if you have any questions and our team will be happy to assist you ASAP!
Tried your moisturizer and foundation. The BEST! You also gave me two free gifts and a bonus gift card which I used to purchase blush. The mascara is amazing as it the eye liner. I am so happy with your company and your products!
Hi Lisa! Thanks, we SO love to hear it!
Full natural coverage and I have 2 weeks to try it. Who does that?! Ilmakeage does that that's who! Love it!
Hi Lynette! Hope you're loving it!
Great customer service, great products. Their emails are worded in a cute familiar way that actually makes me want to read them. I am absolutely addicted to the concealer. It is the best I have ever used.
Hi Dawn! Thanks for the love! No doubt it all looks amazing on you!
Didn't care for a product, and was beyond the return date, but they reached out and offered a refund or credit anyway! As a retail store owner myself, they went the extra mile, great customer service!
Hi Susan! So glad we could help you!
Great customer service she was knowledgeable also it didn't take forever to resolve back
Thanks, Tranice!
I am in love with the great coverage I get, along with the smoothness the primer gives me. All products work together beautifully! I have mature skin and this does not enhance my fine lines and wrinkles. Five big stars!
Hi Pam! Thanks for the love!
Their customer service is great, and they ship orders quickly. Good quality products, too.
Hi Kael! Thanks for the love!
Went from PayPal site directly to "your order is confirmed ". No chance to review order or add coupon code
Hi Salma! Please reach out to customerservice@ilmakiage.com and our team will be happy to assist you.
Love this eye liner, it's very precise and great pigmentation
Hi Ana! We know it looks gorgeous on you!
I am customer for a while now. My favorite is and has been my favorite. I have tried many different types of face and serums and I keep on coming back, I am glad and will be back.
Hi Evie! So happy you're loving everything!
I wanted to reorder but I wanted to go 2 shades lighter for winter. I asked how you did that. They responded as though I was unhappy about my last order. Had me do the quiz again. Now the number it is recommended isn't anywhere close to the color I had originally ordered. This should have been a simple transaction.
Hi Barbara! So very sorry you had an issue! We assure you customer satisfaction is our number one priority and gutted to hear you did not have a positive experience. Happy to turn that around and help you.
Please shoot us a note at customerservice@ilmakiage.com with the subject Sitejabber. We're here to help!
I love the fact that they did not forget that it was my birthday they also send me buy 1 get 1 free which is awesome thank you so much
You're welcome, Katrina! Happy Birthday!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rachael! So happy you're loving our concealer! Be sure to reach out to us if you have any Q's!