Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I have tried a variety of their products: foundation, concealer, primer, setting spray, eyeliners, and mascaras and I've loved them all!
Nothing bad to say about this miracle in a bottle! Matched my skin tone beautifully and doesn't feel heavy on my face. Without a doubt the best foundation I've ever found in my 46 yrs!
I signed up for a trial size and agreed to the shipping cost only but was charged for a full order, shipping and taxes.
My fking flawless was a bit too light and I spoke to customer service and they helped me find the right shade and replaced it!
Very friendly and very helpful! Made my day
I love the foundation, Woke Up This Way), the moisturizer, serum, eyeliner and mascara. I just wish the eyeliner and mascara was waterproof. They both comes off very easy.
This brand is not only scary accurate, but they are generous as well! They sent me a promo code for my birthday. A very unexpected but much appreciated gift just as I am running out of foundation. Their color match is second to none; and you have nothing to lose if you don't like it. They are incredibly accommodating. A 10/10 experience every time.
I never received my order which was placed in September, I was offered a credit hassle free
The the makeup is flawless and so is the customer service!
The customer service staff answer my questions in a timely manner.
I had no trouble with the website until I tried to use my coupon. The copy /paste instructions wouldn't let me paste…not a huge deal, I finally just wrote the code the typed it in.
I love this product I have recommended to all my friends and family. Easy to apply and lasts all day.
Jordan was extremely responsive and quickly provided a solution regarding my foundation choices. I have already referred several friends and family members. Thank you!
I got the foundation and thought I would like more coverage. I contacted the company and they gladly agreed to send me a new product to try. I appreciate the quick response. I did not get the item so I contacted again. Somehow my 1st request didn't show up but they were still glad to help me. It was so nice that they didnt argue since by now it was actually past the trial window. I was so pleasantly surprised. Thank you so much.
Great customer service, fast shipping. Great products!
I tried out the free trial Woke up like This foundation. I was expecting a much better coverage as those shown in the advertisement are quite dramatic. Unfortunately even though I don't have any major skin issues such as acne, scars etc, I had to apply a second coat of it, and then my other foundation. Also the color was too orange for me. I understand that a quiz doesn't necessarily mean the shade will be 100% accurate, but was disappointed that even my very light sunspots were not covered. I am a young looking 51 but have good skin. Definitely not worth the price.
I would give a 2.5 star if that was an option.
Hi TT! I’m sorry it didn’t work out. Luckily, we have a generous return/exchange policy. Please fill out your name, email address and order number into https://www.ilmakiage.com/contact-us and our team will contact you within 24 hours. ❤
I don't know why this company receives such a bad rap for their free trial option. I got the same pending charge on my bank account but it went away just like they said it would after five or six days, I tried the products, sent back what I did not like, and I was only charge for what I kept. I liked the WULF foundation, it wasnt too heavy but had great coverage. The no filter primer and F Im flawless concealer were just okay, I felt like my tarte concealer worked better and I don't feel like the primer did anything for me. I sent those products back within the 14 days and was not charged for them. They do not have a number for customer service but I received prompt email responses to my concerns
Quick and easy color match, as well as an easy checkout!
So far sooooooo good. I love this company. Easy to use website, great products. Feeling good.
Placing the order on line was simple. I love this foundation but it is VERY EXPENSIVE. The only reason I'm giving it 3 stars is because of the cost. You really should bring the price down…you would get more customers that way
Hi Ann! Please fill out your name, email address and order number into https://www.ilmakiage.com/contact-us if you have any questions or concerns and our team will contact you within 48 hours.
Try it before you buy it. Cost me $5.30 and then 47$ total if I return it. It doesn't tell you that until you hit the payment submit button. Questions were simple and I feel confident on getting my foundation
Hi Angie! Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s).
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Cynthia! Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s).