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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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It's so easy to take the quiz. I've looked at this site a few times and finally pulled the trigger on it. Love the fact that it's saves your info for your perfect foundation and don't have to remember everytime you need to replace. So EXCITED
Great customer service, I love their products, and I'm a customer for life
I was very skeptical at first, but I am very happy with the foundation. I have very oily skin, I feel it keeps the shine to a minimum and I need the extra coverage. There was an item missing from my order and customer service made it right immediately. Can't say enough good things about the product and the service.
A "mystery gift" arrived today, and it was 2 tee shirts in 2XXL, and I am an XS or S. AND, my makeup has not arrived. I am so disappointed.
I hope to hear that the makeup is on the way!
When a company goes out their way to make sure their customers are satisfied, you can be assured that they have something good to offer. The quality of their foundation is super and their customer service is exceptional. I look forward to having a long relationship with this company!
I appreciate sending an email and receiving a response to my questions and placing an order. Jordan is very helpful. Having the concealer arrive every 3 months is a super Plus +.
I just got it and i wrote back w comments and i am not sure if it has been received by anyone... theres no instructions on how to use the procucts or when to use them and i am not looking to use they daily only when i need coverup when i go out etc socialzing w people.
The product has not arrived but the email to write the review did!
I use the concealer all over my face, I wish I could get it as a foundation, it does not show fine lines and get stuck in fine lines or look all cakey. The coverage is excellent, it covers my dark under eyes issues this is the best I have had and with my age 46 I do struggle with cakey looking fine lines around my eyes and between eye brows, this does not happen with the concealer.
I was sent this " you get free to try, and now you going to charge my card $45 no I don't think so. If you say you're going to give a sample for free, give it for free. Don't charge if that's how you want to play, unsubscribe me
Love the foundation & concealer! Besides the charge i had on my acct I didn't authorized, they gave a Gift Card for the inconvenience.
You advertised shipping would be $6.00US. I am being charged $27+!
$6.00 delivery +. $6.12 shipping & handling
= $12.12 US.
Converted to Canadian should be (at 4O% exchange) approximately $17 Cdn.
Why was I charged over $27.00?
I ordered try before you buy for shipping is 5.90 but you hit my card already for 41.90.
I LOVE this foundation. They were spot on with my shade. My skin is so oily but this foundation applies so smooth and stays all day! I will keep buying.
I was trying to check out after saying no to some other products that were offered to me. During and after my check out I kept getting those and other products interrupting my check out trying to get me to buy them. Ask once then stop‼
I paid 80.00 for my order. Then they asked me to subscribe and pay 6.00 besides the 80.00 of wish I did. These thieves went into my bank account and took out an extra 48.00 and a 29.00! I tried calling customer service but was told to send an email so we can chat on line. Nobody has called or text since. The sad part I just ordered and pay for my entire order on 1-6-23. I have not even received my order and they already went into my account and stole my money. Please be very very CAREFUL when transacting business with them. Do not be a fool like me. I am going to file fraud with my credit union on Monday the 8th of jan
Nice feel covers well it lasts well I will use it often. Wish it was less expensive but it's a great product
Very easy website to navigate and order or change order.
Fast easy and accurate, great shipping amazing products!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.
Please reach out to customerservice@ilmakiage.com and they will be happy to assist you ASAP!