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Il MakiageReviews 8,479

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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361
quality
346
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Illinois
1 review
0 helpful votes
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First timer
January 10, 2023

It's so easy to take the quiz. I've looked at this site a few times and finally pulled the trigger on it. Love the fact that it's saves your info for your perfect foundation and don't have to remember everytime you need to replace. So EXCITED

Date of experience: January 10, 2023
Kenya
1 review
0 helpful votes
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Love these products!
January 9, 2023

Great customer service, I love their products, and I'm a customer for life

Date of experience: January 9, 2023
Georgia
1 review
0 helpful votes
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Wonderful service
January 9, 2023

I was very skeptical at first, but I am very happy with the foundation. I have very oily skin, I feel it keeps the shine to a minimum and I need the extra coverage. There was an item missing from my order and customer service made it right immediately. Can't say enough good things about the product and the service.

Date of experience: January 9, 2023
Bermuda
1 review
0 helpful votes
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Il Makiage makeup order
February 8, 2023

A "mystery gift" arrived today, and it was 2 tee shirts in 2XXL, and I am an XS or S. AND, my makeup has not arrived. I am so disappointed.
I hope to hear that the makeup is on the way!

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
Georgia
1 review
0 helpful votes
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Great Product & Customer Service
January 9, 2023

When a company goes out their way to make sure their customers are satisfied, you can be assured that they have something good to offer. The quality of their foundation is super and their customer service is exceptional. I look forward to having a long relationship with this company!

Date of experience: January 9, 2023
New Mexico
1 review
0 helpful votes
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Excellent online customer service
January 9, 2023

I appreciate sending an email and receiving a response to my questions and placing an order. Jordan is very helpful. Having the concealer arrive every 3 months is a super Plus +.

Date of experience: January 9, 2023
Delaware
1 review
0 helpful votes
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No instructions
February 8, 2023

I just got it and i wrote back w comments and i am not sure if it has been received by anyone... theres no instructions on how to use the procucts or when to use them and i am not looking to use they daily only when i need coverup when i go out etc socialzing w people.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
Wisconsin
1 review
0 helpful votes
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What Product
February 8, 2023

The product has not arrived but the email to write the review did!

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
Utah
1 review
0 helpful votes
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Great!
January 9, 2023

Ordering the products was very easy. I like the way Makiage helps pick out the foundation color that suits you.

Date of experience: January 9, 2023
Texas
2 reviews
0 helpful votes
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Best Concealer ever used.
January 9, 2023

I use the concealer all over my face, I wish I could get it as a foundation, it does not show fine lines and get stuck in fine lines or look all cakey. The coverage is excellent, it covers my dark under eyes issues this is the best I have had and with my age 46 I do struggle with cakey looking fine lines around my eyes and between eye brows, this does not happen with the concealer.

Date of experience: January 9, 2023
Oregon
2 reviews
0 helpful votes
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Boo
February 7, 2023

I was sent this " you get free to try, and now you going to charge my card $45 no I don't think so. If you say you're going to give a sample for free, give it for free. Don't charge if that's how you want to play, unsubscribe me

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 8, 2023
Florida
1 review
0 helpful votes
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Good products!
February 7, 2023

Love the foundation & concealer! Besides the charge i had on my acct I didn't authorized, they gave a Gift Card for the inconvenience.

Date of experience: January 8, 2023
California
1 review
0 helpful votes
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You advertised shipping would be $6.00US. I am being charged $27+!
$6.00 delivery +. $6.12 shipping & handling
= $12.12 US.
Converted to Canadian should be (at 4O% exchange) approximately $17 Cdn.
Why was I charged over $27.00?

Date of experience: January 8, 2023
Andrea H. Il Makiage Rep
over a year old

Please reach out to customerservice@ilmakiage.com and they will be happy to assist you ASAP!

Illinois
1 review
0 helpful votes
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Feel scammed right at the start
February 7, 2023

I ordered try before you buy for shipping is 5.90 but you hit my card already for 41.90.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 8, 2023
Louisiana
1 review
0 helpful votes
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The best foundation
January 8, 2023

I LOVE this foundation. They were spot on with my shade. My skin is so oily but this foundation applies so smooth and stays all day! I will keep buying.

Date of experience: January 8, 2023
Utah
1 review
0 helpful votes
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I said no once then twice.
February 7, 2023

I was trying to check out after saying no to some other products that were offered to me. During and after my check out I kept getting those and other products interrupting my check out trying to get me to buy them. Ask once then stop‼

Date of experience: January 8, 2023
Georgia
1 review
0 helpful votes
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VERY UNSATISFIED CUSTOMER
February 6, 2023

I paid 80.00 for my order. Then they asked me to subscribe and pay 6.00 besides the 80.00 of wish I did. These thieves went into my bank account and took out an extra 48.00 and a 29.00! I tried calling customer service but was told to send an email so we can chat on line. Nobody has called or text since. The sad part I just ordered and pay for my entire order on 1-6-23. I have not even received my order and they already went into my account and stole my money. Please be very very CAREFUL when transacting business with them. Do not be a fool like me. I am going to file fraud with my credit union on Monday the 8th of jan

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 7, 2023
Massachusetts
1 review
0 helpful votes
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Nice feel covers well it lasts well I will use it often. Wish it was less expensive but it's a great product

Date of experience: January 7, 2023
Washington
1 review
0 helpful votes
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Love the makeup and mascara
January 7, 2023

Very easy website to navigate and order or change order.

Date of experience: January 7, 2023
Arizona
1 review
0 helpful votes
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Always a great experience
January 7, 2023

Fast easy and accurate, great shipping amazing products!

Date of experience: January 7, 2023