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Il MakiageReviews 8,479

3.7

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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North Carolina
1 review
0 helpful votes
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Information not disclosed
February 12, 2023

I was excited to try these products. But as soon as I submitted my request for the makeup and paid shipping. There was no way to opt out of replacement shipments. Don't care for this at all. Requested my order to be cancelled

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 13, 2023
Georgia
1 review
0 helpful votes
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Always Easy To Order from II Makiage!
January 13, 2023

Ordering is easy and the products do not disappoint!

Date of experience: January 13, 2023
Rhode Island
1 review
0 helpful votes
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The best
January 13, 2023

I love the quiz and how deep into it gets to be able to upload pictures to get the best of the best!

Date of experience: January 13, 2023
New York
1 review
0 helpful votes
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Loving this purchase
January 13, 2023

My products are always delivered on time. From pencils to foundation works great for me. I love these products. I only purchase ll Makiage, no need to look elsewhere.

Date of experience: January 13, 2023
Texas
1 review
0 helpful votes
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LOVE Il Makiage
January 13, 2023

I have been deployed since 2021, and this is the BEST makeup (and only!) that I have used. Ordering is simple, color-matching is spot-on, and the products are amazing - lightweight and flawless!

Date of experience: January 13, 2023
Pennsylvania
1 review
0 helpful votes
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Buyer beware
February 11, 2023

I'll be surprised if this makes it onto the site but my experience was not at all like the girls you see applying their perfect matched makeup. I received the full coverage foundation And it is heavy. My color did not match at all and the foundation seemed to amplify all the lines on my face. I really wanted this product to be amazing and maybe it I had went with the lighter coverage foundation it would have been better. Unfortunately it was not the case for me. And to add to my frustration the site doesn't seem to warm well making it very difficult to make the return. I've tried at least a dozen times and still no luck. Hope this helps.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2023
Ohio
1 review
0 helpful votes
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Unhappy and unsatisfied.
February 11, 2023

I order and paid for order*******.
I order and canceled an hour later order *******. They act like they don't understand. I want them to give reimburse my money for the 2nd order they took out. I don't want credit to buy something else from them.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 12, 2023
California
1 review
0 helpful votes
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Always love the ease
January 12, 2023

It's always easy to order or scroll through products! Haven't been disappointed in any item I have received!

Date of experience: January 12, 2023
California
1 review
0 helpful votes
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Flawless Coverage
January 12, 2023

It's unbelievable how great this product is! I currently use the After party full coverage foundation. There has been nothing out there that I've tried that matches my skin with the full coverage that I desperately need. Love the product not changing it for anything.

Date of experience: January 12, 2023
Michigan
1 review
0 helpful votes
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I was skeptical but…
January 12, 2023

I absolutely LOVE my new foundation! Perfect match! I don't normally wear foundation every day but, IL MAKIAGE has changed that. I don't even know I'm wearing it. It's so smooth & light, feels like nothing is on my face. Yes, I'm a new customer!

Date of experience: January 12, 2023
Wisconsin
1 review
0 helpful votes
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I Love~ love your Products!
January 11, 2023

Customer Service is always pretty quick with getting back to you! And the Products, & Quality, is well worth the price. Thanks Again!
*Repeated Customer*
Yvonne Denney@
Limitless Glamtique.

Date of experience: January 11, 2023
New York
1 review
0 helpful votes
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New product trying
January 11, 2023

Like always it was very easy to order and get what you need

Date of experience: January 11, 2023
North Carolina
2 reviews
0 helpful votes
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Making it right
January 11, 2023

I received an email asking about the product I ordered. I wasn't going to complain, but I did tell them that the pump was broken, making the product difficult to use. No questions asked, they simply sent out a replacement! Now that is good customer service!

Date of experience: January 11, 2023
Illinois
1 review
0 helpful votes
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Issue was resolved
February 10, 2023

The foundation that I ordered came without a pump on it I double checked it to make sure I didn't twist it off by accident. The pump is nowhere there the stem is in the bottle I provided pictures of both the bottle as well as inside the. The rep was very professional, and very kind and resolved the issue. Thank you!

Date of experience: January 11, 2023
Illinois
1 review
0 helpful votes
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Awesome lipstick
January 11, 2023

I loved Lipstick, It lasts for longer time. I love the shade

Date of experience: January 11, 2023
Andrea H. Il Makiage Rep
over a year old

Bet you look fab in it!

Georgia
1 review
0 helpful votes
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Foundation
January 10, 2023

Perfect coverage and a flawless finish. Foundation lasts all day with out clumping.

Date of experience: January 10, 2023
Andrea H. Il Makiage Rep
over a year old

LOVE hearing this!

Oregon
1 review
0 helpful votes
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Ugh
February 9, 2023

I love the foundation but the service sucks. I have so many issues with delivery and the subscription

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2023
Missouri
1 review
0 helpful votes
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I also ordered the makeup to try for 14 days, I was charge the full amount before the 14 day trial was over. I did not request to receive any products on auto ship. They sent an email stating customers love the serum and sent an order to me - that I NEVER ORDERED and charged me for it. The product was never opened and shipped back to them immediately. I have sent several emails to request a refund - I don't have the product and I am getting the run around with emails to resolve the issue. There is NO Customer Service Number to call to resolve issues or to ask questions about products. POOR BUSINESS ETHICS. PLEASE REFUND MY MONEY FOR A PRODUCT I NEVER ORDERED AND SENT BACK WITHOUT OPENING. I do like the foundation, but will never order again due to poor customer service.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2023
New York
1 review
0 helpful votes
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Great makeup!
January 10, 2023

Easy to order. And I love the foundation. It matches my skin tone and goes on smooth.
I will keep purchasing it.

Date of experience: January 10, 2023
Andrea H. Il Makiage Rep
over a year old

We love a Maximalist!

California
1 review
1 helpful vote
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Magic
January 10, 2023

I spend a f*ck ton of money on products and have been chasing a product that could help me exfoliate and improve my skin texture without having to look like a hot pile of crap during the process. I am instantly more hydrated and my pores are less visible. It turns out I don't have to shed like a snake in summer to look better. The layer of skin that I'm currently using looks amazing! I will be spending way more than I should buying everything this company makes. They make a toilet plunger and I will buy 4. Shut up and take my money.

Date of experience: January 10, 2023