On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love Il Makaige foundation! It amazed me how well they website matches you. I found a need where I needed the foundation before next weekend. I only had one shipping option, which I hope will get here before I leave town.
The website to match up my skin type and color was spot on. I love this products and being 54 years old, I am very picky
Although your "survey" is a nice idea, I found it a bit long. If you would give us the color options on one page so I could view all at once I would appreciate the selection better. After completing the order, I don't want the "what about this additional options".
You should provide a means just to go in and order without all the questions.
I don't wear makeup everyday so it took me a while to decide that my shade just wasn't exactly right. This caused me to miss my return window. I reached out to customer service for help and they were great! They helped me narrow down what I didn't like about the shade. I loved everything else about the foundation just needed the right shade! They were quick to send me a new shade at no cost! They were so focused on making sure I had the right shade and a good experience! Good customer service is hard to find nowadays and ILMAKIAGE does not skimp on that at ALL! I will definitely recommend them to anyone seeking a new foundation and concealer! I haven't tried any other products yet but will be ASAP!
Try it before you buy it is a good deal. I will review again once I receive the product.
Once I receive the product I will let u know. The online information was great and product easy to orders p
I received my order for Power Rewind and had been using it a couple weeks. The pump broke/stopped working. I emailed customer service. No questions asked, they are sending a new (full size) product at no cost to me. I also do not have to return the damaged product and they gave me a 20% off code to use in the near future. You don't get customer service like this anymore so it is quite refreshing! Thank you, Il Makiage.
I opted for the $5 try before you buy and my card was charged $53 dollars. This is not ok.
This company exceeded my expectations! They truly go out of their way to make sure their customers are satisfied. I needed to switch a product outside of the trail period and they took care of my request quickly. The representative who responded, was also so kind and understanding. This company definitely stands by their mission and values!
I just received my WOKE UP LIKE THIS shade 75 just like I wanted but the offer to me me a free brush and I didn't get it. Where is at?
I Recently Purchased this
FANTASTIC PRODUCT...
It works so Very Well
With My Complexion &
I LOVEEE it Dearly...
I Believe that I'm
ALWAYS Going to be
An "ILMAKIAGE WOMAN"
4 EVER!
TYVM
For this FANTASTIC COMPANY &
Your FANTASTIC MAKEUP!
SINCERELY,
Tracy Purks-Gover
The make up was a decent match but the bottle broke in shipment. Still trying to get resolution.
Omg! To my great surprise the foundation was a perfect match! I love the foundation & brush I was skeptical but everything was amazing! ….easy from the start! Fast, easy, great quality & packaging very impressive!
I decided to try this foundation and once I put it in my cart, I am just inundated with "oh you need this, oh you need this". It's a little annoying. And I feel like it asks multiple times if you want the same product in addition to your purchase.
Colours were very off and you need to download their label for returns. It won't download. I've sent ten emails over past four days requesting assistance and there is no response.
Easy to use platform and amazing products! I love the way the concealer works on my dark circles, and it lasts quite a while because you don't eat a lot.
I only ordered the free trial and I was charged incorrectly! 45 dollars was not what the free trial showed on my ordered. I will be calling customer service. Very upset!
Where do I start, so helpful with pictures and answers I was able to chose and was able to give more than one answer! Like who only has one answer for their skin or hair type lol. Can't was it to use their products to see how they work.
I thought this was going to be like all the rest out there. How wrong was I! From 1 little quiz they did it, they actually matched my skin. It is so lightweight, covers my redness and truly does what it promises. I now have a new foundation that I love it and you now have a new customer for life. I ordered the primer and mascara and can't wait to try them.
I finished checking out but by just accidentally pressing it added a $40 purchase to my trial and I don't know how to cancel it because if make it hard to cancel. So Disappointing.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.