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Il MakiageReviews 8,479

3.7

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Virginia
1 review
0 helpful votes
Follow Ann Z.
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Love Il Makaige foundation! It amazed me how well they website matches you. I found a need where I needed the foundation before next weekend. I only had one shipping option, which I hope will get here before I leave town.

Date of experience: January 15, 2023
West Virginia
1 review
0 helpful votes
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Excellent makeup
January 15, 2023

The website to match up my skin type and color was spot on. I love this products and being 54 years old, I am very picky

Date of experience: January 15, 2023
Maryland
1 review
0 helpful votes
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Too much
January 15, 2023

Although your "survey" is a nice idea, I found it a bit long. If you would give us the color options on one page so I could view all at once I would appreciate the selection better. After completing the order, I don't want the "what about this additional options".
You should provide a means just to go in and order without all the questions.

Date of experience: January 15, 2023
Michigan
1 review
0 helpful votes
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Excellent Customer Service
January 15, 2023

I don't wear makeup everyday so it took me a while to decide that my shade just wasn't exactly right. This caused me to miss my return window. I reached out to customer service for help and they were great! They helped me narrow down what I didn't like about the shade. I loved everything else about the foundation just needed the right shade! They were quick to send me a new shade at no cost! They were so focused on making sure I had the right shade and a good experience! Good customer service is hard to find nowadays and ILMAKIAGE does not skimp on that at ALL! I will definitely recommend them to anyone seeking a new foundation and concealer! I haven't tried any other products yet but will be ASAP!

Date of experience: January 15, 2023
Pennsylvania
1 review
0 helpful votes
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1st time order
January 15, 2023

Try it before you buy it is a good deal. I will review again once I receive the product.

Date of experience: January 15, 2023
Canada
1 review
0 helpful votes
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Easy to order on line
January 15, 2023

Once I receive the product I will let u know. The online information was great and product easy to orders p

Date of experience: January 15, 2023
Ohio
1 review
4 helpful votes
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Customer Service A+++
January 14, 2023

I received my order for Power Rewind and had been using it a couple weeks. The pump broke/stopped working. I emailed customer service. No questions asked, they are sending a new (full size) product at no cost to me. I also do not have to return the damaged product and they gave me a 20% off code to use in the near future. You don't get customer service like this anymore so it is quite refreshing! Thank you, Il Makiage.

Date of experience: January 14, 2023
Illinois
1 review
0 helpful votes
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Misleading
February 13, 2023

I opted for the $5 try before you buy and my card was charged $53 dollars. This is not ok.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2023
Maryland
1 review
0 helpful votes
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Outstanding Customer Service
January 14, 2023

This company exceeded my expectations! They truly go out of their way to make sure their customers are satisfied. I needed to switch a product outside of the trail period and they took care of my request quickly. The representative who responded, was also so kind and understanding. This company definitely stands by their mission and values!

Date of experience: January 14, 2023
Texas
1 review
0 helpful votes
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And the gift?
February 13, 2023

I just received my WOKE UP LIKE THIS shade 75 just like I wanted but the offer to me me a free brush and I didn't get it. Where is at?

Date of experience: January 14, 2023
Ohio
1 review
0 helpful votes
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Power Polish Exfoliator
January 14, 2023

I Recently Purchased this
FANTASTIC PRODUCT...
It works so Very Well
With My Complexion &
I LOVEEE it Dearly...
I Believe that I'm
ALWAYS Going to be
An "ILMAKIAGE WOMAN"
4 EVER!
TYVM
For this FANTASTIC COMPANY &
Your FANTASTIC MAKEUP!
SINCERELY,
Tracy Purks-Gover

Date of experience: January 14, 2023
Indiana
1 review
0 helpful votes
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So so - good make up bad packaging
February 13, 2023

The make up was a decent match but the bottle broke in shipment. Still trying to get resolution.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2023
California
1 review
0 helpful votes
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Best Ever
January 14, 2023

Omg! To my great surprise the foundation was a perfect match! I love the foundation & brush I was skeptical but everything was amazing! ….easy from the start! Fast, easy, great quality & packaging very impressive!

Date of experience: January 14, 2023
Arizona
1 review
0 helpful votes
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Good but too many additional offers.
January 14, 2023

I decided to try this foundation and once I put it in my cart, I am just inundated with "oh you need this, oh you need this". It's a little annoying. And I feel like it asks multiple times if you want the same product in addition to your purchase.

Date of experience: January 14, 2023
Canada
1 review
3 helpful votes
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Colours were very off and you need to download their label for returns. It won't download. I've sent ten emails over past four days requesting assistance and there is no response.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2023
Canada
1 review
0 helpful votes
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Love the concealer
January 14, 2023

Easy to use platform and amazing products! I love the way the concealer works on my dark circles, and it lasts quite a while because you don't eat a lot.

Date of experience: January 14, 2023
Ohio
1 review
0 helpful votes
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I only ordered the free trial and I was charged incorrectly! 45 dollars was not what the free trial showed on my ordered. I will be calling customer service. Very upset!

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2023
Indiana
1 review
0 helpful votes
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Very helpful
January 14, 2023

Where do I start, so helpful with pictures and answers I was able to chose and was able to give more than one answer! Like who only has one answer for their skin or hair type lol. Can't was it to use their products to see how they work.

Date of experience: January 14, 2023
North Carolina
1 review
3 helpful votes
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Best Foundation
January 14, 2023

I thought this was going to be like all the rest out there. How wrong was I! From 1 little quiz they did it, they actually matched my skin. It is so lightweight, covers my redness and truly does what it promises. I now have a new foundation that I love it and you now have a new customer for life. I ordered the primer and mascara and can't wait to try them.

Date of experience: January 14, 2023
California
1 review
0 helpful votes
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You make it hard to cancel orders
February 13, 2023

I finished checking out but by just accidentally pressing it added a $40 purchase to my trial and I don't know how to cancel it because if make it hard to cancel. So Disappointing.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2023