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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Customer service was good at responding but this make up is way to white for me. I did the quizz again and communicated with a CS rep explaining I need a slightly darker shade than the original shade I got since I've gotten a bit tan. Still too white, even whiter than my original shade. I will have to return it.
Flawless product, got my shade wrong but they sent me another one that matched my skin more. Amazing and efficient customer service.
I just started wearing il Makiage last year, and I love it! They make it easy to match my color, and the foundation and concealer are perfect! Not too heavy but cover enough to look flawless.
I have used countless brands of mascara and this one is the best! In addition to going on so creamy and smoothly, it seems to make my lashes healthier.
I just ordered my first bottle of foundation and the process was easy and honestly quite fun. Anxiety awaiting for the product to arrive.
It's light weight so you don't feel like you're wearing a lot of makeup but has great coverage.
I find that all of the products I order from Il Makiage make my skin feel softer and this is the first time I have had people comment on the texture of my skin! These products are wonderful and the foundation does not feel heavy or clog your skin. I love it!
Service is great they sent me a gift card because they got my shade wrong that was very nice but everything is super expensive! Not happy with the prices at all if it was cheaper I would definitely shop here
It was very easy to navigate the site and find what I was looking for. I loved the quiz to find my exact color match. I have used the quiz before and they were spot on!
I made my purchase for foundation in hopes of it being good for my skin but unfortunately it wasn't right for me. However the overall experience was easy and I appreciate the free gift I was able to keep as well as additional $25 coupon to use. I look forward to trying the mascara.
Great. Very easy to use and fast. Just answer some questions. That's it.
I've been using these products for 3 years now! & I am amazed i never really stocked with any brands only because of issues that the products gave me. But with IL MAKIAGE I am loyal! Their products gives the perfect coverage, eye looks EVERYTHING! From skin care to glamorous they are IT!
I've ordered several products from Il Makiage. They're all surprised me by being better than I expected. I like that they give you free gifts to try, and I've had pleasant experiences with customer service.
Love love love their eyeshadow palette. I have them all
I haven't worn make up in some time now and decided to try this out. The match is super close, but going to try one shade darker - stay tuned for more details.
I have tried since yesterday to get a response but nothing and now I am so frustrated that I don't want to use there products. The makeup isn't as smooth as I was told to expect.
I have always enjoyed the products I received from this company, and the customer service has been very fast, efficient and excellent if I have ever had an issue. On one occasion, I was sent the wrong product. Not only did I get to keep the product they shipped in error, I got a 25$ credit and they immediately reshipped the correct product for free. You can't get any better than that in my opinion!
Pricy never seems to be a sale. I really like the powder foundation. I bought the liquid one and concealer and I don't care for it. It doesn't blend in good and gets cakey buildup.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.