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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I did the try before you buy and foundation matching quiz and FELL IN LOVE! The match, coverage, and feel is simply perfection! I was running low on some of my skincare products so came back to try your products since the foundation, brush, and my FREE eyeliner are simply amazing! Can't wait for my new items to arrive!
Reordering! Love these products and love this brand!
I want to change the schedule for every 8 months but I didn't find that option
Otherwise I like their products
So easy and I love the discount. Great products! Last a long time.
Great response on customer service. I had a question regarding my order and applying my coupon. They were very helpful and my order was placed! Thank you!
Did not receive my 10% off like I was suppose to for getting on auto full.
Quick reply emails regarding my order. Anxious to receive my new products for the 2nd time. Very happy with product.
Took me a couple of tries to get right foundation color, but I didn't have to buy what didn't work. Love the primer and foundation. Now trying the lips and mascara. I'm sure I'll love!
Love this product! Matches me exactly …every single time! It feel weightless. It stays on all day.
I took the quiz and after choosing product was told I didn't qualify for the "try before you buy" because of the card I was using (a Visa debit card). I would have rather use this option as it was one of the reasons I decided to go ahead and try this complany.
Hey! We’re so sorry that you’re having an issue with payment on our site. There’s currently no known issues on our checkout page but here’s some tips to help you out:
For Try Before You Buy orders, we accept Visa, American Express, Mastercard, Discover, JCB credit and debit cards. For regular, non-trial orders, we can also accept pre-paid cards, PayPal and Amazon pay. But we won’t accept these payment methods if you’re attempting to place a trial order.
If you’re still having an issue at checkout, please try a different card or different internet browser (ex. Google Chrome, FireFox, Safari) or try again later.
It was very easy to complete my order. Took minimal time as I pretty much knew what I wanted.
Unfortunately, I'm not crazy about the names of one of your products and I'm uncomfortable ordering from site. Call me a prude if need be. I don't feel inappropriate language is necessary in marketing.
I just wanted to use the coupon I received from you to order the concealer but I couldn't do it without purchasing products from your website with the return guarantee.
To use your code, please copy and paste it into the ‘promo code’ field at checkout. This is a one-time use code only, so be sure to use the whole thing in one go. Any products purchased with this code are not eligible for return or exchange. The code can not be used for quiz orders.
I had an issue with my foundation. It wasn't the right color and I didn't mean to subscribe. The probables was resolved so fast and I love the product I will Continue to buy them.
I'm trying to track my order and all I get is the email doesn't exist or no order under this phone number. Now you have my money but not my product.
So I reached out to Customer service initially to change my entire order. I definitely got ahead of myself because I absolutely love what I got. They reached out quickly but because of their fast turn around time with their orders (amazing, by the way) they couldn't do anything. This ended up working out great because now I love what I got and wouldn't have known if I changed everything. They also sent me a coupon code for my inconvenience, which ended up not being an inconvenience at all! 10/10 would recommend!
Their shade matching quiz is unparalleled, and their products speak for themselves. I'll be a customer for life.
I gave the skin polish a try for free. It's not that I didn't like the product. It smells great and works well. I decided to return it only because I already use a similar product that I like better. I couldn't see spending $60+ on something due to that. So I sent it back. And just because this company stands by its policy and brand, I was sent a $25 gift card to use for anything on the site. Top notch customer service! I will continue to use their foundation. It works really well for me. Thank you Il Makiage!
I was issued a coupon and that was a wonderful surprise that helped with my reorder of my foundation! Thank you so much!
Easy to order. Contacted via text the next day. Was able to look over the prescription the doctor put together my moisturizing formula. Looking forward to trying it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You can manage / cancel your auto-replenishment through our website. Just login to your account at www.ilmakiage.com/customer/account/. In the auto-replenishment section, you’ll find options to edit your delivery date, skip your next order, pause, or cancel.
If you need any additional help cancelling your auto-replenishment or have any other questions, please reach out to our dedicated auto-replenishment team at proteam@ilmakiage.com with your order info and email. They will be happy to assist you ASAP❤