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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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They advertise that you can try before you buy and all you pay is shipping. This is NOT true they charged my card for the total purchase! I contacted them and they said the charge would fall off my account? To me that's paying now! I wanted to cancel order and they said nope already shipped! No way it was shipped that fast. They should not even advertise that, they know very well they are just scamming people into thinking they don't pay unless they want to keep the product! I guess it my fault I'm sure there is some fine print to cover themselves.
For being a mail order company the shipping is not acceptable which I had to pay for. 5 Day to send it out expected delivery will be 10 day if it gets here. I don't think that is acceptable. I'll return it!
An extra product was added to my cart and it was charged and I didn't realize how much I had been charged until I went and checked my credit card balance and it charged me two separate charges no idea how that happened not happy I want to cancel my entire order
Every product I've tried has become another that I can't live without! Exceptional customer service and products that can't be beat. I can't wait!
I could definitely tell a big difference in the quality of this product vs the others i have tried in the past. It looked and felt great. Thank you and I will be back again for more!
I wanted to try a foundation, I've never used this brand before. At the end of checkout, it keeps trying to get you to add on more products. I kept pressing skip over and over, and somehow I still ended up with a product I didn't want or would ever have ordered knowingly. I have reached out to customer service and am hoping for a quick response and cancellation. Very frustrating to even have to waste time writing this.
I purchased the power boost serum, power lift plumping cream, and foundation. I used them for the first time this morning, and the serum and plumping cream you don't need a whole lot, a little bit goes a long way. The foundation is a really good match to my skin and it doesn't cake in any of my forehead lines or crows feet. None of these feel heavy either. So far so good on all.
It's disturbing since I expected the amount to reflect back in my account and it's been 5 days it still shows as deducted. If I decide to keep the product I will be charged again which makes it twice and I can't understand why
Ordering was easy! Can't wait to receive my product!
Love how easy it is to find exactly what I'm looking for every time I shop the website
I've been ordering from this company for several years. Their Icon mascara is unparalleled. I have naturally long but thin eyelashes. This product is perfect—no clumping, no dry flaking, easy to apply. I've gotten a ton of compliments and recommended it to lots of people. I've had super expensive and super cheap mascara and for the most part they're all the same but THIS ONE is worth it.
I would love to tell you but I am still waiting for it's arrival
I've been an Il Makiage customer for some time and LOVE every product I have purchased and received free with my auto shipments! The customer service department is top notch and makes sure you are matched exactly to your individual skin tone. They go above and beyond and the makeup is truly the best I've ever worn.
I've never given a 5 star review before, this is awesome!
This product is awesome! I will always use it. Been looking for years for a perfect foundation and this is it!
Thank you!
I was given a 30% off discount code it didn't go through and I didn't want the under eye cover.
Please cancel order or adjust the order.
30% discount code CA30LT6G7215H Did not go through
Orders #******* #*******
Feb 13. Still no refund I need help in a return I made of I believe it was the first order. I have yet to receive my refund but they claim they have sent it. I returned it last week. Now I have an order that I thought was cancelled needs to be returned but I have yet to return the first order. I will be out close to $400 Canadian. Please respond and take care of this. I am seeing more and more angry customers as the service is awful. I wish I had read that before I placed these orders. This last order arrived at my home and I am on vacation. I have a neighbour I can pay to do the return. Which is costing me a fortune. If I'm not refunded.
Over a week and that first amount has not been refunded. I need to return the second order. But i feel I will not see either refunds.
Please advise and act ASAP
Ordered the foundation which was a great match, I just made a second purchase which included primer and face hydration serum. I hope to be pleased again!
This is the only concealer that blends exactly into my skin and is the perfect match. It's not thick or Cakey like the current concealer I'm using. I had to re-order as I ran out and have been without it for a month and I've noticed a difference in my skin texture. Can't wait until it comes in. The only note I have is that I didn't realize until after I ordered that it contains talc which worries me… wish that the ingredients were more natural but I don't use concealer/makeup much anyways so once in a while it should be fine.
If you have flawless skin, MAYBE the full coverage would be right for you (but then why would you need makeup?), but for me (56 with medium-small pores) it was really bad. Thicker than thick. Accentuated every wrinkle every pore. I felt like a clown and couldn't wait to get it off. Getting it off was not easy! Maybe there is another formula that would have been better but it left such a bad taste in my mouth, not too mention the ridiculously oversized box it comes in, that I won't order another formula. Sorry.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members