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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Wow, can't believe just by answering a few questions you would amazingly get my foundation to the T. I loved it and it feels just right, I even look a few years younger.
I got assigned 105 which happens to be too light for my skin.I need two shades tanner..
They were awesome, helping me resolve my problem, and made it easy to exchange my product!
Over all happy with the foundation. Was expecting more coverage. Has excellent customer service. A bit heavy on emails.
Experience has been great. Would hope others give it a try.
I've used both kinds of foundation and like them both for different reasons (light vs more coverage). Every girl needs to try both kinds. Customer service is wonderful!
Products were added on and charged to me without my consent
I have been purchasing make up and skin care products for over a year now and there is nothing I have tried that I haven't absolutely loved! The follow up and customer service is excellent and I will definitely be a longtime client!
The 1rst foundation I received was a little dark for my skin tone. When I asked to exchange the product they made my experience awesome! I was sent a new foundation to try and the color was perfect! The foundation feels great on my skin, as if bare! Looks amazing and has full coverage! I ordered the matte lipstick and I am so excited for it to arrive!
Il Makiage uses Pitney Bowes who obviously is rough on handling their packages and somehow sent me messed up packaging coved with dark sticky smelly substance that reminded me of car oil or wood stain. Messed up my products and had to send back. However Il Makiage was great about the issue. Just don't like Pitney Bowes :(
The website is easy to use, and I'm looking forward to receiving my order.
Quick and great customer service! I'll definitely keep coming back for more!
I was late in returning a few products because of an accident and personal injury. Il Makiage made it right by offering me a $25 e-gift card. They also refunded me for the charges on my account due to the late return. Although I did not like the products I tried (I have extremely sensitive skin), I was happy to find out that I could use the gift to purchase a blending sponge. Thanks for offer excellent customer service!
I can't believe it I was completely shocked! It matches my skin like no other, the only part is I get a bit of flakiness I have very dry skin. Still impressed.
I thought I was getting a 10% discount. I entered my email address to receive 10% off and it was not reflected on my billing summary. Did I misunderstand this?
Where have you been all my life! I feel this is the best women self-love and self-care company out here. I'm never disappointed when I'm on the site and purchase products.
Good service and great products from this company……………
It was very easy and quick response. Very professional.
I appreciate the responsive customer service and how they go above and beyond to ensure I'm satisfied.
While the products I received were good quality, I didn't know I had "agreed to" a subscription until I was charged for and received another box of products. I wrote their customer service and asked for a refund and to be removed from the "auto-replenish" program.
Here's the reply: "When placing your original order *******411, you also signed up for auto-replenishment. This means we send regularly scheduled orders of your product(s) based upon your chosen frequency (2,3 or 4 months).
As part of this program you get a ton of awesome benefits including 20% off each recurring order, free shipping and free mystery gifts!
You can easily manage your settings (change frequency, shade, payment details, etc.) or cancel your auto-replenishment through our website by clicking HERE.
If you don't think you'll use the product(s) we shipped in this auto-replenishment order *******411+1, let me know and I can help."
I responded that, no, I didn't agree to a subscription and I wanted a refund. That's when the crickets started--I've not heard back. I even messaged them on Facebook. No response.
They also sent a link to where I could find the subscription but I was sent to a page where I could choose the timing for receiving my products. I couldn't find a link to CANCEL.
Avoid this company unless you want to get locked in to something you didn't agree to.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members