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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I've been trying to cancel a subscription for "After Party" because I don't use it as often as I did before I retired. I have been unsuccessful at reaching customer service. Please let me know how to cancel the subscription.
Looking forward to using the concealer. Everyone at I'll Makiage are excellent customer service agents.
I ordered my product and it happened to be that my color was slightly darker. They took care of me and sent me the replacement right away and gave me $25. Off for inconvenience.
So far so good. Looking forward to try before i buy
I'm always satisfied because I can try it before I buy it.
Liked the options with photos…hopefully, it's good match
Way too much time spent on clicking "skip" for your ads to buy other products.
I've been thinking about trying out the ILMAKIAGE quiz for a while and today I finally did! I had no idea how precise it would be and I'm super happy I finally decided to give it a try. I am super excited to try the foundation and the foundation brush.
Have had good experiences in the past. Underwhelmed with customer service this time. I placed an order for make up, brush, primer and exfoliator. I was prompted that the brush would be free plus a percent off if I signed up for a subscription. So I did. I received two brushes ( was charged for one) and was missing the exfoliator. Used the contact request. Received a response that my concern would be addressed in 24 hours. No reply. Reached out again no reply and again via Facebook no reply. No number of anyone to call. Disappointing.
Love your products, im trying the lipstick for the first time
Website is easy to navigate, customer service is impeccable, and I can't say enough about the products! I've purchased concealer, foundation, serum & moisturizing cream. The try before you buy is truly a game changer. I've got very sensitive skin but had no issues with any of your products.
I'm definitely looking at other items. The subscription set up is so easy and you can change delivery times very easily if needed.
I will be a lifelong customer!
It's such a shameless. I ordered for free trial it showed shipping cost 8$. Later they took 132$. I was trying to cancel immediately but they didn't. They tell they are not doing fraud. But I realized after reading the comments. First I should have seen the reviews of your company. And I am unable to cancel my card. I don't any products just cancel them and refund my money.
Their customer service is very good and they help out quickly
I was a bit skeptical when I discovered IL MAKIAGE on a Snapchat ad but I have been a loyal customer ever since! I am absolutely obsessed with their products and will stay loyal to them for the rest of my life! I will always recommend them to friends and family!
Placed an order quickly and easily, I reordered the foundation that I like and use.
Dirty talk lipstick colour is hot and fabulous! I absolutely fell in love and it keeps throughout the day
I placed an order for foundation and was immediately taken through 3-4 requests to automatically add-on products to my order. I was ordering on my phone and accidentally clicked the "add to my order" button instead of the skip button on the final add on request. It didn't ask me for any additional confirmation and immediately added $40 to my order. I immediately sent an email to customer service to request the order to be cancelled, but in their FAQs it notes that it's uncommon that they're able to cancel orders before they're processed to ship. While I know that I can return the serum I didn't want once it arrives, it's definitely inconvenient and a little bit shady to allow 1-click add ons without another payment confirmation step. Excited to try the foundation but disappointed in the ordering process.
I was charged and can see the order but after a week it still has not shipped and there is no one to talk to. I have emailed through the contact us on the website, and after 2 days have still not heard back.
It match my skin tone. But Somehow, it was dry on my skin. And I had to use a different concealer for my under eye so Your concealer did not go well with this coverage. Unfortunately, I have to return the product back. Because it is on my skin thank you for the opportunity to try it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members