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Il MakiageReviews 8,498

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
361
quality
346
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Indiana
1 review
0 helpful votes
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Products
February 6, 2023

I am loving all of my products, great results as usual.

Date of experience: February 6, 2023
Arkansas
1 review
0 helpful votes
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Awesomw
February 5, 2023

So far I am loving my foundation. They picked the perfect color.

Date of experience: February 5, 2023
Missouri
1 review
0 helpful votes
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Makeup
February 5, 2023

I did the trial and I loved the quality of the makeup. I would definitely recommend this to anyone. What they said on there site was true, through and through. I loved the foundation and the primer.

Date of experience: February 5, 2023
Canada
1 review
0 helpful votes
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Quick and efficient
February 5, 2023

Thank you for being open and true to your word! I was not sure I could trust the email I received from you but everything went perfect. I am now one of your good client forever!

Date of experience: February 5, 2023
Virginia
1 review
0 helpful votes
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Satisfaction
February 5, 2023

Outstanding customer service. Made completely sure that I was satisfied after a purchase that I was unhappy about. This is why I order from them.

Date of experience: February 5, 2023
Ecuador
2 reviews
0 helpful votes
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Great customer service!
February 5, 2023

They were very quick to respond when I had questions! Also offered an exchange and made it all so easy.

Date of experience: February 5, 2023
Florida
1 review
0 helpful votes
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Poor
March 7, 2023

I have been charged the full price of my purchase instead of the shipping price as they advertise. I emailed company. Waiting to hear back

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2023
California
1 review
0 helpful votes
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Great Product
February 5, 2023

I have tried many foundation that will match my skin and only Il Makiage gave me a satisfying result.

Date of experience: February 5, 2023
Pennsylvania
1 review
0 helpful votes
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Happy
February 5, 2023

I felt like the questions were very thorough to help find the right color…when you stand in a store and try to figure it out yourself it never works and as you become older your skin and color changes! I can't wait to try the product!

Date of experience: February 5, 2023
California
1 review
0 helpful votes
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Customer service
February 5, 2023

Rapid response! Great products. Friendly dialogue.

Date of experience: February 5, 2023
California
1 review
0 helpful votes
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Above and beyond customer service
February 5, 2023

Foundation shade was off, I contacted customer service. They responded quickly and resolved my issue.

Date of experience: February 5, 2023
Illinois
1 review
0 helpful votes
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"Try before you buy", yeah right!
March 7, 2023

I was extremely excited for the 'try before you buy' option and now I'm so confused. My account was hit with the actual amount of the products. I would have just bought the damn products! Refunds or cancelations aren't available... I literally just "placed" the order but now I have to wait until it arrives then send it back. I'm pretty sure they're good quality products, I just very much so disagree with the process.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2023
Louisiana
1 review
0 helpful votes
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Better than I thought it would be.
February 5, 2023

I have always been a Clinique girl for most of my life. The place I have always bought it closed and I had to buy online. No problem except I was not home when ordering and couldn't find my exact color. Not that it was ever perfect but it worked. One day I see the ad for Il Makiage and thought why not. After the quick few questions they had a color picked out and ready to ship. Fast forward to several months now and I would use nothing else. True color match (I don't know how they do it but they do), great coverage, and last all day. Best ad I have ever clicked on and made me feel pretty.

Date of experience: February 5, 2023
Canada
1 review
0 helpful votes
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I do like the product for how light it feels on my skin and the coverage. The colour match was spot on but I am noticing it is drying my skin out. My nose is actually peeling without changing anything else in my skin routine. Also the bottle leaks from the neck of the pump with every use.

Date of experience: February 5, 2023
Canada
2 reviews
0 helpful votes
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Excellent customer service
February 5, 2023

The products are really good and the company doesn't give you any hassles should you have an issue.

Date of experience: February 5, 2023
Texas
1 review
0 helpful votes
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Great choices
February 5, 2023

I ordered the lip gloss. Can't wait to get my order. Such great customer care

Date of experience: February 5, 2023
Canada
1 review
0 helpful votes
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Order experience
February 5, 2023

Did not receive product yet so can't comment on the actual product but found the order process easy although the terms and conditions are very lengthy to read.

Date of experience: February 5, 2023
Washington
1 review
0 helpful votes
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Coverage
February 4, 2023

It is very smooth and blends well, but does not cover up as much as I thought it would.

Date of experience: February 4, 2023
Texas
1 review
0 helpful votes
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Customer service is amazing
February 4, 2023

Even after my 14 day trial was up, I was sent an email asking how I liked the foundation. I mentioned the color was slightly off from my skin tone but that otherwise I really liked it. Il Makiage offered to send me another shade for no cost to me and I didn't even have to return the other one. They are amazing! I've never had better customer service from another company.

Date of experience: February 4, 2023
Texas
1 review
1 helpful vote
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Scam
March 6, 2023

I was going to pay for a little sample just to make sure that my skin likes it. I don't know how but I went from paying 5 dollars to a whole order of almost 50 dollars. Just sent a message to costumer service to have my order cancelled immediately and I hope they cancel it quick. What a horrible way of trying to sell this product.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 4, 2023