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Il MakiageReviews 8,499

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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Missouri
1 review
0 helpful votes
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Color match wrong
March 10, 2023

I ordered Makiage a few months ago the color match was way off. SOOOOOO orange. I have order a different color so we shall see. As far as texture and coverage it is a beautiful product.

Date of experience: February 8, 2023
California
1 review
0 helpful votes
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Great customer service
February 8, 2023

I have ordered two items so far. Loved the first one, the second one not so much. Hassle free return and great follow up from the company. Lots of discounts and special offers along the way. Not every product will be right for everyone, but their policy makes it feasible to try. I just ordered my third item. GOOD JOB, Makiage!

Date of experience: February 8, 2023
New York
1 review
0 helpful votes
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Do not trust
March 10, 2023

My friend ordered first time and she paid one 5 dollars, and I ordered they charged me 89 dollars. I am canceling order.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 8, 2023
California
1 review
0 helpful votes
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Was skeptical of the quiz but wow
February 7, 2023

I kept seeing the ads and testimonials so I figured it couldn't hurt to try. I had just gotten matched at Sephora a few weeks before but the color still wasn't perfect.

I was SHOCKED at the match from IL MAKIAGE. Truly matched my skin. Couldn't see a line. Even the concealer, after it dried, was PERFECT.

Guess I'm a customer now.

Date of experience: February 7, 2023
New Jersey
1 review
0 helpful votes
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Meh
March 9, 2023

Didn't live up to the hype for me. The shade did not match and the brush was missing from my order. It took 4 days & 3 messages to get a response from customer service, so for that, I canceled my subscription and returning the order

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2023
Minnesota
1 review
0 helpful votes
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Impressed
February 7, 2023

Perfect match and finish. Easily the best foundation I've ever tried!

Date of experience: February 7, 2023
Texas
1 review
0 helpful votes
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Incorrectly Charged Shipping Fee
March 9, 2023

The birthday promotion that was sent to me stated "Buy one, Get one Free" and free shipping, but as you can see in my account on the last transaction, I was charged $5 shipping

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2023
Canada
1 review
0 helpful votes
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I feel dissatisfied because I only wanted to buy and try a C$49 cream and when making the payment many offers came out which I did not want and in the end they ended up charging a mascara that I did not want and in the end the payment was C$89 on my card. All this makes you not trust

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2023
Indiana
1 review
0 helpful votes
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Too many products to choose.
February 6, 2023

I volunteered to the questions for IL Makiage. I didn't not however wish to give answers to the other catsgories. They do t really apply.

Date of experience: February 6, 2023
Georgia
1 review
0 helpful votes
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Duplicate charge
February 6, 2023

I really do love ilm products, however was disappointed after seeing a double charge on my bank acct for one product

Date of experience: February 6, 2023
New York
1 review
0 helpful votes
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Wow!
February 6, 2023

The match was the first wow, then it was seeing how well it covered, how little i needed to apply and how incredibly natural and flawless i looked. I love your products and packaging. I'm a happy returning customer!

Date of experience: February 6, 2023
Texas
1 review
0 helpful votes
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Don't qualify
March 8, 2023

Made it seem like I can try out my product first all to get denied

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
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Fast response
February 6, 2023

Quick to answer your needs.I hope the product will really soothe my skin. I tried different products from abroad and US and Canada.My melasma still persist.I saw my sister's skin lighten and she have melasma too. She told me to order Ilmakiage.I hope this will work for me as well.

Date of experience: February 6, 2023
North Carolina
1 review
0 helpful votes
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Limited coupon
March 8, 2023

My experience was fine but then I received a 20% coupon text that said said for anything. I wanted some more eyeshadow but it would only give me the option to order 2 items yall had listed.

Date of experience: February 6, 2023
Colorado
1 review
0 helpful votes
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Phenomenal!
February 6, 2023

I just purchased these products and I am in LOVE! So far I have absolutely no complaints. I just ordered more and I cannot wait till it gets here! 0-10 it's a 500!

Date of experience: February 6, 2023
Maryland
1 review
0 helpful votes
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Birthday Discount
March 8, 2023

I appreciate that they offered me a discount for my birthday, but it defeats the purpose if certain items are excluded from the discount. ALL products should be included when offering a discount.

Date of experience: February 6, 2023
Virginia
2 reviews
0 helpful votes
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Excellent Customer Service
February 6, 2023

I received my foundation and concealer and the color was just a bit off; immediate response to correct! I passed my 14 day return and company is sending out new sample...
Responses are timely and utmost professional.

Date of experience: February 6, 2023
California
1 review
0 helpful votes
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Great Product, Fast shipping
February 6, 2023

Website is user friendly and thankful for more shades now.

Date of experience: February 6, 2023
Hawaii
1 review
0 helpful votes
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Have not tried it it was sent to the wrong address

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2023
Missouri
1 review
0 helpful votes
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I keep ordering more and more from them and everything is just so amazing so far. My absolute favorite is the serum. I can't go to bed without it. My skin feels so amazing now with just that one thing. Can't wait to keep trying more.

Date of experience: February 6, 2023