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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Always helpful and makes sure the customer is happy. I love every product they send me to try.
I was charged $51.14 and $71.52 WHY?
A refund somewhere needs to happen.
I like the entire process I just looked too orange when applying all over. It just arrived yesterday but it blends nice and I would like to try the shade lighter.
I am shocked at how easy and accurate this site is! I even had to do a return and it was so incredibly easy. Honestly, I thought I could match the shade on my own but everything is too heavy, thick, and unnatural looking. I am a customer for life. I have never worn foundation before but it will be a regular addition. THANK YOU!
The whole ordering process took 3 minutes. Quality products that actually do what they claim and 0 hassles ordering what you want. I ordered Woke Up Like This foundation in a shade perfect for me that I simply cannot get anywhere else without mixing. You can't lose!
I ordered foundation and the shade didn't match, the customer service rep went above and beyond to ensure I received a matching color and was happy. This is so out of the ordinary! Wonderful customer service!
I just received it and honestly thought I would get it and it was all hype but I really really like it. It doesn't take much it matches really well and it's lightweight but also covers without being cakey I just ran to buy the concealer. I'm going to wear it a full day and add and update but so far I love it.
Hi,
The experience wasn't bad but I'm a little concerned that I'm going to be charged for things I don't want because I was asked multiple times about things I had already declined. Makes me a little nervous but I'm willing to give the online experience a try.
I think I ordered twice. Too many upgrades and reorder screens
Hi Patricia! We offer these discounted add-ons to help you get the perfect routine based on your concerns, skin type, and tone. You can always skip these offers if you aren't interested.
The pump broke 2 weeks into me trying out one of the products. When I contacted customer service, the the response was prompt and helpful, and a replacement was sent.
So far it's good. Haven't got product yet.I will do a review after
I love this self tanner. Gives a nice even tan that is basically effortless. Doesn't show up on my sheets which is a bonus. No orange and no smell!
I don't usually write bad reviews. I was prepared to just return the product and that be the end of it. But, I don't like companies ignoring me when I've reached out with concerns. I placed an order to try the foundation. The color match was spot on. The coverage though- it didn't work as advertised on my skin at all! I then received the exact same order about a week and half later. Confusing? I sent emails saying I only wanted to order one. I sent the other back, unopened. My emails where ignored and now I'm out $110! You don't have 14 days to try, that's a lie! You actually only have a week or less depending on how long it takes the product to get to you. It's not enough time at all. For me, this product doesn't work as advertised. Don't waist your money or time. They only respond to positive comments in their social media pages. They love you till they don't and then, crickets! Search outside of fb for reviews, you'll find they have scammed 100's of people and have a very low customer service score.
*Be prepared to never see your money again if you don't like the product, they have your banking info and they will use it. Their product did not work as advertised for me. Expensive and not any better than what is available at Ulta, Sephora or Walmart where you have more time to try and return and will actually get your money back.
*IL MAKIAGE NY
Your customer service is a joke! My emails have been basically ignored. Please, prove me wrong by making this issue right!
Unless you're ordering a different shade or product, customer service is terrible. They will NOT reimburse you, as they advertise. They sent me two foundations, I only ordered one. I've returned the second product, unopened, they still have not reimbursed me for a product I didn't order! So, I'm paying S&H for both orders (only ordered one) plus the price of two foundations (wanted one) I'm out $110! They offered me a coupon for more product. Their product didn't work for me, so why on earth would I want a coupon for a company that I don't trust and products I don't like?! Over $110 out of my account and they continue to ignore me. So, here we go- Ridiculous! Buyer Beware!
I just received my foundation, and I love it. I typically do not wear foundation, haven't bought any in years. I just applied as soon as I got it and it's fabulous!
The website did not let me enter the discount code I received my email for my birthday.
Promo codes cannot be used on quiz orders or on products from a limited edition collection. If you're not seeing the promo box, it is likely for one of these two reasons.
I love how easy it is to choose the correct item for your self with the help they give you.
So far, I love the coverage & the feel of it. I also appreciate how my face feel after taking it off. It didn't dry my face as other have. I just think I need a shade darker but I think that's on me for not knowing my skin color!lol
The ONLY complain I have is that I received a small bottle & I thought it was going to be a full bottle.
From ordering to receiving and applying this product have all been excellent. I love the Power Lift and foundation. I typically break out after using a new product. Not this time. Very pleased and will be ordering again.
Very Happy with this company! Great line of products and easy customer service experience
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer! We offer these discounted add-ons to help you get the perfect routine based on your concerns, skin type, and tone. You can always skip these offers if you aren't interested.