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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Love the make up but the color was a little off and a representative happily remedied the problem quickly! Will absolutely purchase again based on the quality of the product, but more so for the remarkable customer service!
I was ordering two items. I accidentally hit the button twice. Therefore, I am receiving two of each item I ordered. Is it possible to return the two items and get a refund? I would appreciate it.
Thank you,
Linda Scalia
I will say my first order so so incredibly bad for me imo not for everyone just my experience and I returned it and they kept reaching out to make sure I was ok and to let me know it was sent back I wouldn't be charged and for doing a survey gave me a credit for something different not many companies would do that they really want u to have a good experience and their customer service is amazinf
I ordered a bunch of items on 1/27 and it is now 2/21 and I still have nothing. I've written back and forth with customer service and they are as slow as molasses in the winter with getting back to me and has still not answered all my questions. Starting to regret my purchase!
I had placed the order by mistake. I reached out the same day to cancel. But the team only reached out after the order was shipped. They offered me a 35$ gift card and asked me to return the shipped product to get a full refund. In this case what I expected was a full refund of my order and not a gift card to spend it back on their website. Nor I want be wasting time returning the product and waiting on a refund.
I really cant give a review right now because I haven't received my product yet
I had a subscription. Then it just stopped. No one is replying to my emails about it.
So I just started a new one today.
The product is good, but the service is bad.
I am super impressed with the level of customer service I received with regards to a mix up in my order. I was contacted multiple times and the issue quickly resolved.
My friend shared a very positive experience she recently had with your company. It was based on the customer experience she received that prompted me to order from you. My order was followed by an email prompting me to reach out if I had any questions...beautiful!
Looking forward to receiving my order.
I purchased a foundation that was the right shade, but didn't sit well on my skin. I unwittingly let the 14 days pass (I had '30 days' in my head), as I don't wear foundation daily, but only on special occasions. When I went to return, I became aware of my error. Customer service worked with me, and through my disappointment.
They made it right, and I'm happy. I think they're pretty serious about their customer satisfaction!
Placed order in the afternoon, delivered the next day! Fabulously presented in a lovely box together with a surprise gift made a free make up brush. Excellent service, thank you
Told me to keep the product for feee when I asked for a refund and then proceeded to charge me. I've tried to contact them and they keep telling me they are working on it. Take your product back or refund me my money please!
The color match quiz was very accurate, the checkout process was easy on my phone and then product arrived quickly. I love my concealer and eyeliner most of all! I like the primer and the foundation is light and matches well but slightly on the dry side. I have sensitive skin and nothing irritated it so that is a plus. I had such a great experience I've also ordered a moisturizer, which is on its way.
Customer Service is bantered around all the time, but most companies fail to deliver on their promises.
Not II Makiage. They responded quickly and offered an instant fix.
Great job! Thank you
The order process was quick and easy. I like the pictures of the products especially the eye shadows. Can't wait to receive my new spring collection!
The whole process was very easy. Looking forward to receiving my products.
A few months ago I ordered a foundation, concealer and filler. All try before you buy. I loved all the products however realized I'll never use the concealer. I missed the timeline to send back, but when an IL Makiage consultant contacted me, they had me keep the concealer and refunded that portion of the product! Today I reordered the foundation and an exfoliator!
My first order, the foundation color was slightly off, they sent a new one at no cost and several emails checking up to see if the new color worked out better! I am very pleased with this company's responses and I love their makeup! Can't wait to try some more products!
On Friday, February 17th at around 4pm EST, I checked my mail. In my mail I received a box from IL MAKIAGE with what I thought had my sunless tanner in it that I recently ordered. Keep in mind the package was delivered maybe 15 mins before i checked my mail according to the tracking info I received in my email. I opened the box, which was sealed and found the free mascara gift and the instructions for the sunless tanner, along with some confetti packing paper but after taking all the paper out I found nothing but the mascara and instructions, no sunless tanner. I immediately went into IL MAKIAGE website and found the option to contact you. I filled out the form to contact you. The next day I received an email from customer service in, along with my first initial email to IL MAKIAGE. I then responded back stating again that I never received the product and was not looking to return anything. I never received a reply. The following day I received a Facebook message from IL MAKIAGE stating they had saw a comment I had left on the page stating I had not received the sunless tanner that I ordered. They asked for my order number and email address in which I gave them. I have heard nothing from IL MAKIAGE since sunday evening at 6:20pm when I received the first Facebook message from this company. They stated they would look into the issue and get back with me. As of this morning Tuesday February 21st at 7:35 EST, I have not received a follow up from anyone at this company. I was really looking forward to trying this product and would still like to receive the product, but if that can not be arranged then I would like my money back. I hate to have to post this on Facebook, but as I have stated, I have attempted to contact customer service with no response. I am posting this here in hopes that I will be contacted by someone that can actually help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members