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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I was not able to request the color of choice when emailing customer service for an exchange. A new color was automatically selected for me which was also not a good match. Returned the product but was not given a refund.
I'm a believer! The match was spot on the first try. It's light weight w great coverage without looking caky. Gonna try lip "crayons" next.
I enjoyed the quiz for my makeup but then I had to keep answering questions about other products I want interested in and who knows if I'll remember that I even have a $20 gift card when I place my next order. Too much Too soon. Kinda a turn off. If makeup is wonderful then I'll be back and hopefully you guys will have calmed down some.
That make it harder than it should be to navigate. The dropdowns don't reliably "lock" so that you can select one of the options. Navigating from the subscription to the rest of the site is not seamless. Also, regardless of how quickly I try to click the "log in by password" option, it automatically sends an emailed link to my email account. Annoying!
Might a bit expensive the foundation will see when I get it hopefully will order more
Helpful with choosing best products.i was confident enough to then decide what was best for me. Looking forward to my products.
I enrolled in quiz to obtain foundation. Instead I bought moisturizer. Please tell me if I'm going to get foundation.
Thank you.
Great customer service they were very quick to respond and were able to resolve my issue with no problems.
After I had a positive return request process, I decided to use one of the discount codes you sent. I selected a brow mascara and was looking at the baked eye shadows, I was disappointed to see that most of the baked eyeshadow colors were not available but...then I found the refills. Then to my disappointment when looking at the refills I could not order a case to put the refill in. I had to settle on a different item.
So kind and helpful, my shade was off and they sent me another one at no charge.
Very nice, helpful and fast response
Deff try them out!
Upon ordering I instantly received several emails thanking me etc! Needed to make a return, sent an email & received automated reply stating they'd get back to me within 24hrs…. Im still waiting!
I accidentally pressed and innocuous button stating I will save 20%, but that button ordered an item I didn't want with just one click of it.
The website does not let you cancel orders easily on the website itself, so I immediately emailed them. They responded 10 minutes later to state that they are unable to cancel my order because the information has been sent to the warehouse already? How can an item be irreversibly processed in under 10 minutes?
Was I skeptical? Yes. Am I still in shock? Yes! The no filter primer is great. The foundation color was spot on. I look at the number of bottles purchased at local stores trying to find the right shade and they nail it with a few questions. (Still mind blown!) Very happy with both products. I recently ordered a mascara. Can't wait to try!
Easy to decide shade.more important if it will work for your skin they will exchange or give your money back.my all friends recommended me. So I am trying first time.let's see..
Had an email stating I would only have to pay shipping and then after 14 days if I like and kept the product I would be charged the full amount that is not what happened when I ordered I was charged the full amount and who knows if I will like it or not
Twice I've tried the products and both times I've been completely disappointed with the color match and the power lift serum just feels like I'm putting silicone on my face and make the makeup look caked and creased.
I have ordered a foundation and since I was impressed so far with service I ordered a moisturizer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members