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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Website makes it very easy to order. And I am a big fan of the products! The foundation and eyeliners are my favorites.
I found it frustrating not to see an example of the shade on a face of an individual that I was given after the quiz. Just for a reference, it would have been nice.
I had difficulty using a discount code and sent an email to customer service. Within 10 minutes, I received a response back explaining how to redeem the discount and was able to apply it to my purchase. Excellent customer service all around!
I love the foundation it matches my skin so well! I also love the sun foam!
I did the try before you buy, it wasn't my shade at first but now I'm returning to try the other shade that best fits me. The coverage was beautiful so after waiting, I finally ordered my right shade. You guys were close! Thanks for having a beautiful product!
I am not living the shade who can I reach out to to change the shade
I love these products, sometimes though I am not ready for a re-order so they let you push it back. Excellent service
Very easy to order on line, love the demos. Absolutely loved my foundation so going to try the mascara
Have now received my makeup and am a little disappointed in the colour. A little too pale for my liking.I would've liked it slightly darker and more yellow. My shade was 60.
I found the website checkout annoying. I didn't want to share my hair type etc.
I'm looking forward to trying the foundation
I'm 66 and at first I thought it was too heavy for me then the next day I tried it again and realised that very little goes a long long way.
Lovely light coverage, very happy with my purchase Thank you
Hey everyone, I wanted to share my thoughts on IL Makiage products. I have an even mixture of oily and dry skin. It's so hard to find a good product that will leave my skin feeling alive, not heavy, not cake looking and a beautiful even layer of skin. The no filter and $#*! I'm flawless truly are amazing lightweight and great coverage products. My face just feels like it's wearing skin instead of make up. Just love it!
I received my first bottle of foundation the other day. It is a perfect match although it looks a little to light going on before it is completely set. Once set, it is flawless. There is a little bit of a learning curve for me with the application because it is to be applied differently than I've ever applied foundation before. Even with that, I look forward to doing my makeup more often with this product.
I have not received the product that was ordered last week.
PLEASE HELP! First time buyer
GM! And last night I decided to order from you company on line. I purchased two gifts for my mom. I am very disappointed because I have proof from my bank the funds where taken out$128.48 and i see no order recorded on the website. I have emailed your customer service with no response. I am extremely upset as a first buyer this is how I am treated. I want to know where my order is [Request received] My order Your (original) order number is *******. Please respond or direct me to someone.
Thank you!
This web site is very easy to use. The company is very helpful when it comes to making a good fit for your needs. Customer service is above and beyond!
While i am not just yet in love with the foundation and the concealer. I kept them and when i provided the review, i got an email with a coupon. I appreciate that. I order a lipstick and a crayon lipstick.
I can't fault the products or the the customer service, I'll stick with these guys for all my products now
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.