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Il MakiageReviews 8,500

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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361
quality
346
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Virginia
2 reviews
0 helpful votes
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Easy to Order
February 24, 2023

Website makes it very easy to order. And I am a big fan of the products! The foundation and eyeliners are my favorites.

Date of experience: February 24, 2023
Nevada
1 review
0 helpful votes
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No examples of each shade
March 26, 2023

I found it frustrating not to see an example of the shade on a face of an individual that I was given after the quiz. Just for a reference, it would have been nice.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
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Awesome customer service!
February 24, 2023

I had difficulty using a discount code and sent an email to customer service. Within 10 minutes, I received a response back explaining how to redeem the discount and was able to apply it to my purchase. Excellent customer service all around!

Date of experience: February 24, 2023
Virginia
1 review
0 helpful votes
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:)
February 24, 2023

I love the foundation it matches my skin so well! I also love the sun foam!

Date of experience: February 24, 2023
New Jersey
1 review
0 helpful votes
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Love the Coverage
February 24, 2023

I did the try before you buy, it wasn't my shade at first but now I'm returning to try the other shade that best fits me. The coverage was beautiful so after waiting, I finally ordered my right shade. You guys were close! Thanks for having a beautiful product!

Date of experience: February 24, 2023
New York
1 review
0 helpful votes
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Not happy with shade
March 26, 2023

I am not living the shade who can I reach out to to change the shade

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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Excellent products
February 24, 2023

I love these products, sometimes though I am not ready for a re-order so they let you push it back. Excellent service

Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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Fantastic Products
February 24, 2023

Very easy to order on line, love the demos. Absolutely loved my foundation so going to try the mascara

Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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Unhappy with shade
March 26, 2023

Have now received my makeup and am a little disappointed in the colour. A little too pale for my liking.I would've liked it slightly darker and more yellow. My shade was 60.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
Virginia
1 review
0 helpful votes
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Looking forward
March 26, 2023

I found the website checkout annoying. I didn't want to share my hair type etc.

I'm looking forward to trying the foundation

Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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Coverage
February 24, 2023

I'm 66 and at first I thought it was too heavy for me then the next day I tried it again and realised that very little goes a long long way.
Lovely light coverage, very happy with my purchase Thank you

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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Awesome product
February 24, 2023

Hey everyone, I wanted to share my thoughts on IL Makiage products. I have an even mixture of oily and dry skin. It's so hard to find a good product that will leave my skin feeling alive, not heavy, not cake looking and a beautiful even layer of skin. The no filter and $#*! I'm flawless truly are amazing lightweight and great coverage products. My face just feels like it's wearing skin instead of make up. Just love it!

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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Pleased
February 24, 2023

I received my first bottle of foundation the other day. It is a perfect match although it looks a little to light going on before it is completely set. Once set, it is flawless. There is a little bit of a learning curve for me with the application because it is to be applied differently than I've ever applied foundation before. Even with that, I look forward to doing my makeup more often with this product.

Date of experience: February 24, 2023
New York
2 reviews
0 helpful votes
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Product.not receuved
March 26, 2023

I have not received the product that was ordered last week.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
New York
1 review
0 helpful votes
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PLEASE HELP! First time buyer
GM! And last night I decided to order from you company on line. I purchased two gifts for my mom. I am very disappointed because I have proof from my bank the funds where taken out$128.48 and i see no order recorded on the website. I have emailed your customer service with no response. I am extremely upset as a first buyer this is how I am treated. I want to know where my order is [Request received] My order Your (original) order number is *******. Please respond or direct me to someone.

Thank you!

Date of experience: February 24, 2023
North Carolina
1 review
0 helpful votes
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Amazing!
February 24, 2023

Products are the best I have ever used and ordering is simple and easy!

Date of experience: February 24, 2023
Ohio
1 review
0 helpful votes
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Ordering process
February 24, 2023

This web site is very easy to use. The company is very helpful when it comes to making a good fit for your needs. Customer service is above and beyond!

Date of experience: February 24, 2023
Denmark
1 review
0 helpful votes
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Love it!
February 24, 2023

Just the whole process is amazing! Hope so much it's a match! I always have trouble finding the true color

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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Excellent customer service
February 24, 2023

While i am not just yet in love with the foundation and the concealer. I kept them and when i provided the review, i got an email with a coupon. I appreciate that. I order a lipstick and a crayon lipstick.

Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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I can't fault the products or the the customer service, I'll stick with these guys for all my products now

Date of experience: February 24, 2023