Overview
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
Love that I can update changes to my orders with such ease!
Done it on line quick and easy took the online quiz it was simple and easy and let see how long it takes me to get my product
Still haven't received it yet
Get TONS EMAILS about how I feel about it
I DONT HAVE IT
IM STILL WAITING
I NEED IT THIS WEEK FOR MY PARTY!
I bought the wrinkle redo, but I did not see a big change in my wrinkles and fine lines. I was somewhat disappointed with it's performance. I don't think I will buy it again.
It is easy to review the products. Also, it is simple and fast to order them
I Completed my reorder from Il Makiage recently. The reason I continue to return is simply because I have been happy with the makeup coverage from their products. I have been a loyal customer for 2 years now.
I don't need a store to know my face color... I am exciting to receive in home my first Il Makiage product to try on!
I will be sixty in March. I feel the Power Lift is the best moisturizer I have ever used over my life time. Keeps me reordering time after time.
I loved the questions that led me to my purchase! Easy and the recommended product was just what I was looking for! Then to top it off, I got a discount code before I checked out! Already told my bestie to check the site out!
I've never had an issue with this company's products. They're always of great quality and have long lasting, beautiful effects. Looking forward to trying more of their products in the future.
I'm annoyed when I've made my choice and then get hit with more advertising at checkout.
Let me just purchase or next time I'll cancel.
Thought I was buying from the website!
I don't like the second party at all.
It was fast and easy. Easy questions to answer. It was very helpful.
I typically have a good experience with this website and the products I order. For some reason this time it charged me but did not complete my order. I had to contact customer service by email, there is no phone number to call. Within 2-4 days I was able to receive my money back on my card. Then I tried to order it again with the same promo card and a different card, it showed they if charged me double what it was supposed to so I thought there was another problem. However I received an email about 5 min later with the correct product and correct amount charged. Hopefully I can still order from IL and not continue having these issues with the website.
Easy to do - knew what I wanted, viewed other items and made my selection
I had huge acne scars and hated wearing makeup because it just emphasized my scars. Now I hardly wear foundation because my skin looks so good. I love that someone like me can get high end makeup sent to my house.
Aggravated at the moment thinking this is a scam page.
My order number is *******288
The ordering process was easy. I would have loved to see the different color foundation products on one page in order to compare color options and to order an alternate color. I wanted to try both #210 and the one that I eventually ordered (#180).
I had my cart with items in it and you guys sent me an email to get free shipping and 20% off my items. I got the free shipping but not the 20% off. So now my bill is over 200.00 so as often as I have ordered your products if I get ripped off again I will not be ordering again. I left bare minerals for the same reason after they would give you a total and a code. They code some how wouldn't work. I was looking for other companies anway and found and tried you and I was impressed so I have been ordering a lot from you guys. If you can look up my order and take 20% off my total.
Thank you I will keep an eye on my bank and email to see if you make things right. I'll let the customers know as well to clear your name.
Again thank you for your quick response.
Kind regards.
I love this concealer, it lasted a while. Very easy to re-order.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members