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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Tried foundation, primer, and concealer. Color didn't match, it was too yellow and looked cakey on my skin. Glad I can return.
Worst website experience ever. Get a decent web designer! The pages slide in and out, making. Simple order is all cluttered up with trying to get me to sign up and "subscribe" I have to do everything three times before it will work. What year is this? Get a customer-friendly web designer that understands that time is our most valuable commodity these days. Jeez. What really hurts here is that I LOVE THE PRODUCTS. They are the best absolutely so i gut it out every damn time to purchase what I need. The web interface is a little skanky too. Beware of all your purchases. I've ended up with stuff i never planned to buy but being misled over here and there.
I enjoy the product cause it fits with my skin tone and it's very smooth
The match and flawless look of the foundation is unreal! I absolutely love it feels like I have no makeup on at all!
The foundation I got matched with was a great color match but just too heavy for me. Although my return period had expired, and I had already been charged, they sent me a replacement foundation at no extra charge! They got back to me promptly and were very helpful. Best costumer service I have experienced in a long time! This is a great company!
I tried 2 products and both are just awesome both foundation and concealer… keep rising. You are the best…
Great website and easy to order. The products are laid out nicely
Other than the delay in shipping it was a wonderful experience. The color is slightly too dark but then I feel it is summertime and I'll be getting a tan hopefully so I'm not complaining. Very impressed with the coverage and the ease of putting it on and blending. The concealer is a must and since I've only used it just this one time I'll have to wait to give a more detailed review. The company was very nice and sent a 15% off certificate for the delay in shipping. I also received a free gift which was waterproof liquid liner. Sad to say my eyes are too old for liner now but it was a nice thought, mascara would've been nice, lol.
When I finally received the box with my items my mascara was missing. I email the company back and never received a response. I ended up using a coupon (that was sent after I placed my order) and reordered my mascara hopefully it will come this time.
The only thing that I did not like is it would not let me do the trial period. I almost did not buy it for that reason.
I recently purchased my foundation and concealer and i could not be happier. It feels and looks great, so i just purchased a darker color for the summer. I highly reccomend these products.
Every item I have ordered from this place is absolutely spectacular. Foundation I have always had a hard time finding my skin color because I'm so fair skinned. I took a quiz on here received the foundation as a try before I buy and was absolutely amazed that it 100% matched my skin tone. So I bought other products mascara primer everything I get from this place far exceeds my expectations. Absolutely love it highly recommend.
Love this company I literally had a 15 dollar off code and didn't use it yet ilmakiage didn't give an expiration date,they kept reminding me to use. What company does that.
Need to know if I made the right decision. £39 is a lot of money to me and I am expecting the same results as the advertising shows.
Always makes it so easy to order. Love the product!
They truly stand by their products and take customer's opinion and reviews seriously. Excellent Customer Service
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.