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Il MakiageReviews 8,501

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
361
quality
346
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California
1 review
0 helpful votes
Follow Kelly J.
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Not impressed with ordering
April 3, 2023

I placed an order and progressed to next step to REVIEW and it automatically placed my order. I needed to go in and change my PayPal address and now the order is placed. Not happy

Date of experience: March 4, 2023
California
1 review
0 helpful votes
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It goes a long way
April 3, 2023

I have yet to use it consistently, but the foundation dries fast on your face. It blends well. Still trying to find the right shade and press powder for it

Date of experience: March 4, 2023
Oklahoma
1 review
0 helpful votes
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A+ on my purchase
March 4, 2023

I fell in love at first swipe! The products are perfect for my skin tone. How do you do that? I'm so happy with the products and the brush, as well!

Date of experience: March 4, 2023
California
1 review
0 helpful votes
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Good Product
March 4, 2023

II Makiage never failed to deliver with their products. Amazing quality and really good for the skin.

Date of experience: March 4, 2023
Indiana
1 review
0 helpful votes
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Great products
March 4, 2023

I don't usually wear any type of makeup but your products changed my mine now when I'm going out I use your products

Date of experience: March 4, 2023
GB
1 review
0 helpful votes
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Easy to order
April 3, 2023

Great website easy to order!

Can't wait for my foundation even better that you get a free gift and mystery gift!

Date of experience: March 4, 2023
Minnesota
1 review
0 helpful votes
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Love this
March 4, 2023

I love ALL their products! Skin care is top notch and I absolutely love their foundation and mascara

Date of experience: March 4, 2023
Virginia
1 review
0 helpful votes
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So far okay, love the coverage but the product doesn't have sunscreen so will have to wear at night.

Date of experience: March 4, 2023
North Carolina
1 review
2 helpful votes
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I did the quiz, even submitted a photo for the shade match. It was so off, I don't know how they advertise getting it right. Also, I tried to do my exchange, been 5 days and no one has reached out yet they apparently have people available 24/7. I followed instructions and replied to the email. Crickets. The Customer service sucks! And they don't do what they claim they'll do. Horrible.

Date of experience: March 4, 2023
GB
1 review
0 helpful votes
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Flawless
March 4, 2023

So easy to order. I didn't do the test as I have done this before and know my foundation type. As I don't wear makeup everyday now as I work from home it's a shame I can't take up one of the offers as I don't need my products to be replaced every 4 months.

Date of experience: March 4, 2023
Wisconsin
1 review
0 helpful votes
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First Time User
March 4, 2023

I received my makeup in March 3. So far I like the look but am not sure about the color.

I strongly suggest sample packs for color choices.

Date of experience: March 4, 2023
GB
1 review
0 helpful votes
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Best under eye concealer
March 4, 2023

This is my 4th repeat purchase. This concealer hides under eye darkness but does not dry out or crease!

Date of experience: March 4, 2023
New York
1 review
0 helpful votes
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Choosing The tone of the make up was fun and easy but they advertised the money will be charged after the 14 days and only for the products you keep. I was charged full amount right after the order was processed. That's just not honest.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2023
California
1 review
0 helpful votes
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Shipping has been a nightmare
April 2, 2023

I have not had the pleasure to review the products due to shipping issues.

Date of experience: March 3, 2023
Tennessee
1 review
0 helpful votes
Follow jade L.
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This company i live for. If i have any questions i will dm them and they get back to me so soon i'm so thankful. I just ordered the new tanner thing they have and i'm excited to try it. Their concealer and foundation is the best i've ever used. I would 100% recommend this website and the products they have.

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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Really simple and to the point
March 3, 2023

Im excited to try this new makeup. Loved that I took a survey and got an additional $20 towards a beautiful set of lashes to go with my new makeup

Date of experience: March 3, 2023
Oklahoma
2 reviews
0 helpful votes
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Amazing lip mask
March 3, 2023

I ordered a second jar of Power Lip Mask. My lips get so dry and cracked around the edges. Since I've been using the Lip Mask my lips are smooth and no more cracked lips. I will continue using this product for health of my lips.

Date of experience: March 3, 2023
California
2 reviews
0 helpful votes
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My review
March 3, 2023

Only one complaint sometimes I didn't know the correct answer and it doesn't allow you to say I don't know I hope color is correct

Date of experience: March 3, 2023
South Carolina
2 reviews
0 helpful votes
Follow Lashonda Y.
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Awesome customer service!
March 3, 2023

I love the experience with ILMakiage. Customer support did an awesome job helping me get my correct shades. This is my makeup company for LIFE. GREAT JOB IL MAKIAGE!

Date of experience: March 3, 2023
California
1 review
0 helpful votes
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Awesome!
March 3, 2023

I'm ALWAYS skeptical, but I took a chance & I ordered the foundation. I got it fairly quickly, with the brush & free gift of eye liner. The bottle of foundation was broken, so I sent an email to customer service. I got a reply in a timely manner & was given a choice - get a replacement or a refund. I chose to get a replacement! The new foundation came pretty quickly. I was so impressed, that I ordered another product. Such great customer service & love the products!

Date of experience: March 3, 2023