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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The website quality is just not there. So glitchy, takes forever to load, and doesn't honor discounts IT offered. Super weird experience without a doubt. Hopefully my experience with the product I ordered is better.
I love these products from the serums and moisturizers to the Woke Up like This Foundation and mascara. Best bang for the bucks!
I was highly skeptical of all those ads on Twitter and Instagram, but when my go-to foundation suddenly got discontinued, I was desperate and took the quiz (including a bleary-eyed photo in iffy lighting). Boy was I surprised when I got my trial bottle and the color matched PERFECTLY, but the foundation went on smoothly, was weightless and lasted all day! Even Sephora couldn't match my skintone with their fancy-schmancy laser gun thingy - and this one got it on the nose. I usually can get within a shade or two on my own, but this was the first time in decades I got the right foundation on the first try!
Exactly what I needed this match was the best light foundation I have ever used it does not get any better than that And trust me being able to go to any gathering with my family and friends makes me happy and I love your products Thank you so much
The questions were easy to get my match. I feel pretty confident that I will love this product.
I got the foundation and it's wonderful. I'm about to try one of the creams.
I ordered twice from II Makijage. Every time it was quick and easy. Products are as described. Recommend
A great product which lasts all day. I bought a foundation that matches my skin tone very well and doesn't settle into those inevitable wrinkles that come with aging. I'm very happy with my purchase.
I like the product but packaging forgot to include the application brush. They included the box it was supposed to be in but no brush?
I had an issue with an order, and I was so impressed how quickly you fixed it and how kind you were. Thank you that is why I'm back.
When I tried, it was lighter than my skin completion.
I absolutely love your Woke Up Like This makeup foundation. The color you chose for me is perfect, and it blends with my skin for a flawless complexion! I also love the fact that the foundation is buildable. It's the best makeup that I've ever used!
I found the site alittle difficult to find what I wanted, and slow to respond. I was looking for primer, I put that in the search and it said no results. Then trying to find it, was a bit of a chore.
I love it I love it love it I love it I love it I love it love it I love it
As soon as I apply it I get this red/pinky look just like every other foundation iv used. Not sure how to get through this issue
All the questions asked about my skin, l see how important it all helps find the product.
I got the foundation and concealer, and both were off slightly, and I needed to exchange them. I've been back-and-forth for the last two weeks with customer service trying to get them to send me a replacement in the correct shade. I'm a little concerned that it may not happen at all which means I'm out about $70 worth of product. If I do end up getting my correct foundation I will update my review.
Great product and Awesome customer service. Fountain was a little to light but covered up my dark spots. Self tanning product was great too
So far, the quiz was quick and easy and ordering was simple. I have received email confirmation of my order and everything has been as promised. I will leave a review of my products after I try them. I ordered the foundation, setting powder, primer, setting spray and got a free foundation brush with my order!
It was an easy process to order from your page. Because I decided to subscribe to the product I did expect a choice of how often to replenish, but that wasn't available before I subscribed. The answers was in the email I received is all is well. I'm looking forward to trying this product and hope it works as well as promised.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.