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Il MakiageReviews 8,501

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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GB
1 review
0 helpful votes
Follow Tonicha U.
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I can't wait for it to arrive to see if the colour match was correct. I like the fact this can be returned and swapped for the correct shade. One thing I'd recommend they do is maybe do small tester pots as spending £40 on foundation for it to be the wrong shade and then have the faff of returning it over and over seems too much of a pain. This way people can order the testers and then order the full bottles.I was reluctant to buy for this reason then thought I can swap if needed

Date of experience: March 5, 2023
Minnesota
1 review
0 helpful votes
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Not sure yet
April 4, 2023

I purchased my first bottle and I hope it works out. I wanted I woke up this way, but the website recommended after party. I am worried it will be to cakey.

Date of experience: March 5, 2023
GB
1 review
0 helpful votes
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Foundation and concealer
March 5, 2023

I just want to say I do not wear makeup even though I need it but the foundation and concealer is amazing so natural,the colour is perfect I'm thrilled with it,thank you so much

Date of experience: March 5, 2023
Ireland
1 review
0 helpful votes
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My experience
March 5, 2023

I may have overestimated my color shade to be a little darker than it really is. The color is a shade or two darker than my actual skin, however it is lovely to put on my skin and I can use it when I've applied some tan, but not everyday use. The quality of the foundation is perfect. I will definitely order it in a lighter shade at a later date, simply because it is quite expensive.

Date of experience: March 5, 2023
GB
1 review
0 helpful votes
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First Time Ordering
March 5, 2023

I'm looking forward to receiving my first order. The reviews look really good & after trying numerous other foundations over the years I hope that this foundation works for me.

Date of experience: March 5, 2023
Australia
1 review
0 helpful votes
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Add on irder
March 5, 2023

Hi,

I've seen a lot of ads for your product but the thing that got me to order was a friend had actually tried it an said it was amazing

My issue is I would have liked to browse during the initial order stage to take my purchase up to $75 to avoid the delivery fee. It couldn't find out how. So have been charged it

I then got offered the thing I was looking for (mascara) and so I added it to my box. Yes it didn't get charged shipping but I'm assuming my original order still will be even though I have now exceeded the $75 spend.

I know it's only $9 but just wanted to provide the feedback

Cheers

Date of experience: March 5, 2023
Nevada
1 review
0 helpful votes
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I feel pretty again
March 4, 2023

I have developed melasma & it has affected my self esteem significantly as well as changed my skin care & beauty regimen drastically, adding time & research. To put it plainly, i don't like it. Discovering IL Makiage has lessened the guess work & the buying & waisting tons of money on products & heavy makeup that don't work. It made me want to put on makeup again because I'm only using one easy product & not spending an hour applying 3 to 4 different products on my face in order to cover up the imperfections. I felt like a car being prepped for a paint job! I would avoid socializing & would cancel plans & even got food & groceries delivered in order to avoid having to go out in public. But with IL Makiage I'm using ONE THING! And that one thing is the "I woke up like this" foundation. It takes me 10 minutes to do my makeup & I look flawless effortlessly! Just the way I like it. I feel pretty again

Date of experience: March 4, 2023
California
1 review
0 helpful votes
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My only concern is how clear you need to be with new customers and how you advertise buying for the first time by "only " paying for shipping while you try product!
It says only $5.90 for shipping
But I end up paying $27 and some change!

Date of experience: March 4, 2023
Massachusetts
1 review
0 helpful votes
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Product - Defect Dispenser
April 3, 2023

I have ordered your foundation and concealer, both the color shade did quite match well. It is hard to match the shade by answering the Questionnaires.
Your product looks good but it is very difficult to find a color shade that will match closely.
I ordered your new product:AFTER PARTY NEXT GEN FULL COVERAGE FOUNDATION #40, the shade is too light/white, like a white paint. Also, it arrived March 2nd with a defect cap, it does not function well. Please find the attached photos.
Sincerely - Thank you for your attention.

Date of experience: March 4, 2023
Canada
1 review
0 helpful votes
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Worth every cent!
March 4, 2023

Make up for a goddess! It's application, stays on all day and no!

Date of experience: March 4, 2023
Australia
1 review
0 helpful votes
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Fantastic product
March 4, 2023

It was amazing the way the correct shade for me was chosen.
I really love it

Date of experience: March 4, 2023
Texas
1 review
0 helpful votes
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My makeup don't match my skin.
April 3, 2023

Ordering was easy, need to return my makeup. I am hoping my return will be as easy as my order.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2023
Nevada
1 review
0 helpful votes
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Terrible website
April 3, 2023

I've tried for three days to get on this website it just will not load. I've tried to sign into my account, but it makes you receive a message to your email, which then again will not load. I have emailed multiple requests for help to their customer service line and nothing happens.

Date of experience: March 4, 2023
Canada
1 review
0 helpful votes
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Satisfied
April 3, 2023

Excellent product. I missed the match slightly but once my face gets a bit of sunshine it'll be closer.

Date of experience: March 4, 2023
California
1 review
0 helpful votes
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STILL A FAVE!
March 4, 2023

I was running low on IL MAKIAGE Woke Up Like This Foundation, I thought to place an order using my coupon code for $15 off my purchase. Went ahead and purchased the foundation again, best decision. Still one of my favorite foundations! This will be my second bottle, I do look forward to purchasing in the future and sharing with friends and family, IL MAKIAGE!

Date of experience: March 4, 2023
Maryland
1 review
0 helpful votes
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Outstanding!
March 4, 2023

Had a friend try this make up out and she loves it! Bring on a tight budget, I haven't been able to afford a refill, but thanks to the &15 gift from you guys, I managed to order another bottle. So thankful!

Date of experience: March 4, 2023
California
1 review
0 helpful votes
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Best Foundation I've Ever Used!
March 4, 2023

I've been using Il Makiage for 4 years now and don't ever see me going back! My skin always looks smooth, hydrated, and never looks caked or streaky. I've also used two different mascaras and two different eye liners from them and they were amazing! Can't brag about my results enough. 10/10!

Date of experience: March 4, 2023
California
2 reviews
0 helpful votes
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Logging in is a hassle.
April 3, 2023

I don't like how every time I go to log in to your website, It has to send me a email to get linked. If I have a password and login already, I shouldn't have to go into my email to get logged in when Im a returning customer.

Date of experience: March 4, 2023
North Carolina
1 review
0 helpful votes
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Great order website
March 4, 2023

Easy love the questions to help with matching the foundation to you skin type.

Date of experience: March 4, 2023
Canada
1 review
0 helpful votes
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Hey Beautiful!
March 4, 2023

The first product I tried was IL Makiage foundation "I woke up like this" and what a game changer. Nice complete coverage without looking like too much make up! Love it!

Date of experience: March 4, 2023