On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Color quiz put at orange tone foundation about 5 shades too dark when that's no where near my actual skin tone
I am yet to receive my product, however my experience in ordering could have been better had I not been forced to run the gauntlet of the many Add Ons being shoved in my way to the check out.
Products are amazing, match is dead on and makes you look flawless
Did not meet expectations, I had high hopes. Similar to other products. I have very dark under eye circles, and it just seem to be too transparent (see darkness hue through makeup).
I'm 55 and you matched me perfectly, and the f I'm flawless prim is baby soft. Luv it. Thank you
I will forever use this brand of makeup and this brand only. So happy I decided to give it a try!
They responded very quickly. I don't wear makeup very much. So I want it to be a great match to my skin tone. I've other things to check into. But want to get this first
Even after I initially missed an email follow-up from an earlier feedback, the agent reached out again to ensure I'd received the message.
Exceptional customer service and product. I will be a repeat customer.
I've been using your products for a year and it's really good and also packaging is very cute!
I ordered a couple of hours ago and would like to have my concealer a few shades lighter than my foundation for my purchase that I made today. Anyway I could have that rectified.
I love this product! Fast delivery also! A must try!
My experience with II Makiage was simple yet thorough. The questionnaire was easy to answer and left nothing to the imagination. I anticipate trying the product at home before the expectation to make a purchase.
I tried to edit my orders and make the correct choice. It does not let me
Longest shipping lead time ever…. We will see how the product pans out but so far - not impressed.
The quiz was so easy to use. Can't wait to get the order.
I took the quiz a few days ago, but never finished through. A few days later I received an email offering me my perfect match at 30% off with free shipping and handling.
Shopping quiz came up with the plan. We'll see what delivery and use of products reaps. Looking forward.
Terrible. I needed to cancel right away & was told I could not
Woke up this way- Great coverage, magnified all textures in my skin and finished very dry. Very odd as I specified wanting a dewy finish.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.