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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Excellent product...starting using the foundation, friends and family asked what I was doing to my
I ordered my foundation and the color was totally off. They agreed to take it back with NO issues. Instead of a refund, I asked them to send me a different shade (hopefully they will get it right). I'm still waiting for the new bottle to arrive but not anticipating any issues. They also gave me a $20 gift card for my troubles and I've already purchased that amazing foundation brush with it. I can't wait to try the new color!
I have to say I was skeptical at first. They were going to choose my shade and it was going to match perfectly.
I have to say I was amazed at how well it matched and works. My mature skin never looked better! It feels like I am not wearing any foundation at all. Blends perfectly and for 62 I look much younger thanks to you!
Thank you I will be a customer for life now!
Would love to give 5 stars as I loved the concealer and it was the perfect match. However the wand broke making it difficult to apply.
I had to get a replacement foundation because the one I was matched with was way too yellow and dark for my skin. It was not a problem and I got super quick response from customer service and they were super friendly and helpful! They matched closer by asking me a few questions through email. Superb service!
I was excited to try the lipstick after a positive experience with the concealer. Unfortunately, it broke in half after just a couple of uses, bleeds, and is slightly drying to my lips.
I don't really appreciate being automatically registered for auto replenishment, I feel that's an assumption that I will like the product and continue, I would like to order at my leisure
I really liked it a lot. It was my first time buying from this brand and everything went smoothly/ easy to work through. Can't wait for my product to arrive!
Hi unfortunately not happy with my foundation. It changes colour after a few minutes to a yellow brown and does not look quite Matt. Thanks for the experience of trying it but would like a refund please.
I ordered foundation 0n January 30th and have never received it. Let's hope I actually receive the self tanner I ordered today.
Ordered lipstick was very easy. Can't wait to receive it!
The shade wasn't a great match for me but they were able to accommodate my needs after my trial ended. I appreciate the courtesy and can't wait to try the new shade.
A lady named Dorathy contacted me and I just found her kind I already love this product but I was so happy that there are real people that actually are out there to help. In times where people are so harsh with one another- this was great. Thank you.
After seeing adds for your product, I was skeptical so I decided to try it the base, primer and concealer for two weeks... by the end of day two I was hooked. My skin looked sliky and my makeup was still in place. I just placed an order for serum and moisturizer. I can't wait to get them. I'm 58 and fighting to maintain my skin with as few wrinkles as possible. Love your products.
A little disappointed in the way your site works. I was unable to use the $20 off coupon or others you keep emailing me because there's not a spot to use them on the site that I can find. I was also supposed to get my auto replenish order for five dollars off and I was charged full price. I really like the foundation and was looking forward to trying more products but without the discounts they are pricey.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.