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Il MakiageReviews 8,501

3.8

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

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New York
1 review
0 helpful votes
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Excellent product...starting using the foundation, friends and family asked what I was doing to my

Date of experience: March 7, 2023
New York
1 review
0 helpful votes
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Good Customer Service
March 7, 2023

I ordered my foundation and the color was totally off. They agreed to take it back with NO issues. Instead of a refund, I asked them to send me a different shade (hopefully they will get it right). I'm still waiting for the new bottle to arrive but not anticipating any issues. They also gave me a $20 gift card for my troubles and I've already purchased that amazing foundation brush with it. I can't wait to try the new color!

Date of experience: March 7, 2023
Illinois
1 review
0 helpful votes
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WOW! Just WOW!
March 7, 2023

I have to say I was skeptical at first. They were going to choose my shade and it was going to match perfectly.
I have to say I was amazed at how well it matched and works. My mature skin never looked better! It feels like I am not wearing any foundation at all. Blends perfectly and for 62 I look much younger thanks to you!
Thank you I will be a customer for life now!

Date of experience: March 7, 2023
Pennsylvania
1 review
0 helpful votes
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F I'm flawless concealer
April 6, 2023

Would love to give 5 stars as I loved the concealer and it was the perfect match. However the wand broke making it difficult to apply.

Date of experience: March 7, 2023
Virginia
1 review
0 helpful votes
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Excellent customer service!
March 7, 2023

I had to get a replacement foundation because the one I was matched with was way too yellow and dark for my skin. It was not a problem and I got super quick response from customer service and they were super friendly and helpful! They matched closer by asking me a few questions through email. Superb service!

Date of experience: March 7, 2023
Missouri
1 review
0 helpful votes
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New me
March 7, 2023

I'm excited to try this foundation! It seemed easy to match with a color by answering a few questions. I haven't received it yet but we will see?!

Date of experience: March 7, 2023
Alabama
1 review
0 helpful votes
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Lackluster Lipstick
April 6, 2023

I was excited to try the lipstick after a positive experience with the concealer. Unfortunately, it broke in half after just a couple of uses, bleeds, and is slightly drying to my lips.

Date of experience: March 7, 2023
Singapore
1 review
0 helpful votes
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Choices
April 6, 2023

I don't really appreciate being automatically registered for auto replenishment, I feel that's an assumption that I will like the product and continue, I would like to order at my leisure

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2023
Australia
1 review
0 helpful votes
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First experience
March 7, 2023

I really liked it a lot. It was my first time buying from this brand and everything went smoothly/ easy to work through. Can't wait for my product to arrive!

Date of experience: March 7, 2023
Australia
1 review
0 helpful votes
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Foundation
April 6, 2023

Hi unfortunately not happy with my foundation. It changes colour after a few minutes to a yellow brown and does not look quite Matt. Thanks for the experience of trying it but would like a refund please.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2023
Texas
1 review
0 helpful votes
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Only makeup I use
March 6, 2023

My favorite makeup and I'm always buying no matter what

Date of experience: March 6, 2023
California
1 review
0 helpful votes
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Hope to receive this order!
April 5, 2023

I ordered foundation 0n January 30th and have never received it. Let's hope I actually receive the self tanner I ordered today.

Il Makiage attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 6, 2023
Colorado
1 review
0 helpful votes
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Awesome products
March 6, 2023

Everything they have is amazing! Would recommend for everyone to try

Date of experience: March 6, 2023
Indiana
1 review
0 helpful votes
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Easy 2 order
March 6, 2023

Ordered lipstick was very easy. Can't wait to receive it!

Date of experience: March 6, 2023
Alabama
1 review
0 helpful votes
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The shade wasn't a great match for me but they were able to accommodate my needs after my trial ended. I appreciate the courtesy and can't wait to try the new shade.

Date of experience: March 6, 2023
California
1 review
0 helpful votes
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Follow up care
March 6, 2023

A lady named Dorathy contacted me and I just found her kind I already love this product but I was so happy that there are real people that actually are out there to help. In times where people are so harsh with one another- this was great. Thank you.

Date of experience: March 6, 2023
Washington
2 reviews
0 helpful votes
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Easy
March 6, 2023

I love the discount coupons and how easy it is to find your shade from the comfort of your bed. It matches perfectly!

Date of experience: March 6, 2023
Kentucky
1 review
0 helpful votes
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Loving my face
March 6, 2023

After seeing adds for your product, I was skeptical so I decided to try it the base, primer and concealer for two weeks... by the end of day two I was hooked. My skin looked sliky and my makeup was still in place. I just placed an order for serum and moisturizer. I can't wait to get them. I'm 58 and fighting to maintain my skin with as few wrinkles as possible. Love your products.

Date of experience: March 6, 2023
California
1 review
0 helpful votes
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Amazing
March 6, 2023

It has been hard for me to find decent coverage. But this?! Amazing! Light weight matches perfectly Just Amazing!

Date of experience: March 6, 2023
Florida
1 review
0 helpful votes
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Mischarged
April 5, 2023

A little disappointed in the way your site works. I was unable to use the $20 off coupon or others you keep emailing me because there's not a spot to use them on the site that I can find. I was also supposed to get my auto replenish order for five dollars off and I was charged full price. I really like the foundation and was looking forward to trying more products but without the discounts they are pricey.

Date of experience: March 6, 2023