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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I received my order yesterday & today is my 1st if the 5 day trial. The shade so far is good, but I am in my 50 & I think it is to of a Matt:powder finish I wanted something much more dewy & shiny. Although my skin is combination due to menopause I am much dryer in areas
So easy to order from, easy to follow instructions, great deals too. Received confirmation of my order straight away. Hopefully delivery will be quick too.
So easy to use the website, love the quirky wording. Makes it fun, great clear short & to the point reviews, found the foundation app for choosing your colour/type excellent an again fun to do. Didn't feel like a chore. My £10 voucher arrived very quickly so so happy with that. Have now placed a second order. Have yet to use my make up as only arrived yesterday. Speedy delivery. Another plus Keep up the great work
In love with this foundation, can't live without it!
This makeup is beautiful and gives the most natural, authentic look out there! Love it!
I like the quality of this foundation, the packaging and the smell are nice and expensive, but it is way too yellow, it gives me this carrot-like orange Donald Trump-like look, looks truly horrible. The shade quiz was way off (it recommended me shade 35). I got shade 20 and it's still too dark, but it's also super yellow on top of that. I used to own this shade a year or two ago and it looked way more neutral back then. Maybe this batch is just different or they changed their formula, I'll be returning. Just like many other foundation brands, this one struggles to create good shades with pink undertones: shade 10 is too light, shade 20 is too yellow, shade 35 is too dark, so neither of them really match.
Was color matched and waiting for makeup to be
Delivered.
I've purchased so many different foundations from all cosmetic line, the salesperson always recommended the perfect color for my skin tone, and sure enough it's never rite bc of the lighting in store & home never the same it's always off,, so happy so far
I was hesitant but there was no risk so why not give them a chance to prove their worthiness? I just got the foundation today, and I love, love, love it! I've never had a better match - ever! It's me, only better - a lot better. I would encourage anyone to try it, if you like it you buy it. My expectations were far surpassed.
I'm totally impressed with this foundation! I'm actually shocked! I really didn't think they would get my shade right, but it's perfect! I don't like wearing makeup/foundation because I feel like it's always too heavy, but this is so light it's unbelievable!
I did try before you buy, but it's certainly a keeper!
TOOK MONEY OUT OF MY ACCOUNT UNAUTHORIZED AND WILL NOT ANDWER COUNTLESS EMAILS. PLEASE DO JOT ORDER ANYTHING FROM THEM. IT GIVES THEM ACCESS TO YOUR ACCOUNT AND NO RECOURSE. I HAVE REPORTED THE FRAUD AND HAVE ONE WEEK MORE TO WAIT FIR THEN TO REOKY BEFORE POLICE AND BANK TAKE ACTION. DO NOT ORDER, GO TO SEPHORA.
It was easy to take the quiz, get results, and shop for the recommended product, as well as other products that I would have loved to try. As a woman in my late 40's, I sometimes get frustrated with complicated sites or re-direct details. Also, check out was super simple. Tabs and buttons were all very easy to navigate throughout the entire process. I only wish I could have afforded more products.
I had an excellent first experience with IL Makiage, I can't wait to receive my foundation! I love how they have a test that chooses the perfect foundation match for you! It was a lot of help! Thank you IL Makiage!
I wasn't the type to wear makeup often. I of course wanted to try the makeup that was suppose to match perfectly. So I did! And although it didn't match my face perfect, it did however match my hand perfect. When I apply my makeup with my brush. I put it on my hand first and it matches my skin there absolutely perfect. You can't even tell the difference. But my face is more red in areas. Anyways, I gave the two week try before you buy a true go at it. I put on my makeup way more than normal and decided I was going to keep it! I will say I expected them to charge my card on the 14th day and they didn't. They didn't charge my card even on the 15th. But not until the 16th day they finally placed the charge. Which I did like very much that they waited to make sure I didn't have any problems before charging me. That's good service. I guess I liked it because I just made a second purchase for the mascara. Will let you know how that goes!
Only option to pay was credit card or PayPal, system wouldn't let me use a debit card. I don't have a credit card so had to sign up to PayPal before I could complete the purchase. Slightly annoying.
Very disappointed, I did the colour match and it doesn't match my skin tone. I actually look orange and it wasn't cheap to purchase, everyone else looks so perfect
As a mature person that does not use make up, I have been extremely impressed with this product. Its so light and matches my skin colour perfectly by just answering a few questions. Magic!
The shade I got was way off. I was so exited for this make up to come in but I can't even wear it. Soon as I step into the outside light I look orange. It's soo bad. I reached out to customer service and have gotten NO response.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.