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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I've been using Il Makiage foundation for a little while and while I thought the shade was right, when I saw myself in some photos I noticed it was a tad dark. I contacted the customer services team to ask what the next shade lighter was and they recommended an alternative which they provided free of charge. They replied to my email quickly which was great. I have liked all their products including the mascara which doesn't clog at all.
I am a self professed makeup junkie. My usage includes MAC, Dior, Pat McGrath, and just about any other high end brand. I am a medical professional that has to be on camera for telehealth and meetings. Hands down, this foundation is different. It is beautiful in person and on camera. I have sensitive oily skin and have experienced no breakouts with this product. Everyone has to find what works for them but their products work for me.
I was a little skeptical but the coverage is great, matches and is not tacky and lasts all day! My skin hates make up but NO breakouts and really is great.
I ordered this eyebrow product instead of this mascara so I tried to call and cancel shipment but there is not a working number for this company!
Everything is easy. It arrives ahead of scheduled time.
The products are the best on the market and I've tried quite a few!
The only thing that I dislike is that the foundation comes in a glass bottle, which I have already smashed a brand new one.
After following all the instructions for the makeup match. I received a bottle of makeup that does not match at all. I was bummed...
Overall satisfied with the products and also with the service. Foundation is pretty good. Sometimes I mix with another foundation sometime I use it by itself. Concealer is also pretty good.
I would recommended!
I received my order today and very impressed with the updates on my order from customer service. So happy with the free brush and liquid liner and the foundation is fabulous but unfortunately a little orange for my skin but this is probably down to my answers to the quiz. I'd like to take it again to find my perfect match and that would be me set in the make up stakes for good.
Took the quiz to get my perfect match foundation. I'm nearly 40, need a new foundation for my changing skin, really hope #60 'woke up like this is' will be my new skin!
My experience has been extremely frustrating! They claim to have 24/7 customer service but guess what, that doesn't exist! I have sent over 10 emails to the so called "customer service" and absolutely NOTHING has happened. The system sent me foundation which was way too dark and orange, I tried to do an exchange, that would not work so I had to do a return and the system chose yet another shade which I still think is too dark (we'll see since they shipped it) - I immediately reached out to "customer service" requesting a lighter shade but again, to no avail. As I mentioned, it's been extremely FRUSTRATING! You better know exactly what you want before you purchase anything here. The only positive note I have is that I love the mascara I purchased. I can't tell yet if the serums work - we'll see. Hoping for the best.
The first shade i ordered was to light. I contacted the company and they responded right away. They addressed my issues and sent out another better suited color and coverage without hesitation.
I can not get customer service to explain the charges to my account. I have four charges to my account and only have two products in hand. Ugh…..
Ordered a few products and really liked them. When my products come they were a shade too light but I kept them anyway. A few months later I was contacted by customer care asking if I liked them. Told them it was a bit light and straight away they sent replacements( And to keep original make up) and a voucher for future purchases. Amazing customer care and I will definitely be using them again. Best I've used and I'm in my 40's
The products are great, great purchase experience as well. Customer service has been helpful. My big complaint is the price. Products are very expensive
Honestly I have been wanting to buy this sooner but the product sales page really makes it all seem like a money racket. I want to believe everything is good but it seems like every other product that has multiple loopholes and a huge push of just one more product that is 19.99 or whatever. I'm just hopeful that it is a good product and that I don't have to try to jump through the loop holes of trying to cancel it
I placed an order and needed to make sure is getting to my new address. They don't have a phone number for customer service and emailing them is no use it's been two days. No response in 24 hours like they claim
I received new makeup. The color is way orange on my face. Have made multiple attempts to contact customer service with no reply back. Very disappointed because the actual makeup feels very nice, just orange
Bad news
I ordered products and accidentally selected the add ons. I was not able to get a refund just a gift card promo. There was an auto renew that charged my account but did not ship any items. In addition, the site only allows you to input one promo code at a time.
Good news
Despite this, the mascara that was sent as a gift is the best I ever used! I tried Marc jacobs and a few others at Sephora but this one was GREAT! Washes off well, doesn't clunk, lifts, separates, and elongates….woooooo!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members