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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I had a small issue with the shade of foundation I ordered and they were just amazing at fixing the situation. Very happy with this company.
Tried their setting spray, and rash appeared all over my face. I contacted support, and they were le"oh well" ship it back… I literally couldn't go to work that day! That's how much they cared! Should probably test their product at the lab and see what kind of …. Was added to it.
I have a good experience placing the order it was easy and fast.
This is my second attempt at placing an order thru this company. My first never arrived, the refund process was horrible, and all along continuous SMS messages soliciting other products drove me crazy. I really don't like that they remove funds before shipping order. They claim delivery 3-10 business days. My first experience tracked the package to 28 miles from my home before it rerouted back to their shipping origin. (I'm in a suburb of Chicago not some ND backwoods) all WITHOUT explanation. I've asked no funds removed till tracking info supplied AND I'm watching their tracking.
All communications are by email (24-48 hr response) and a canned response at that. There's no phone # for customer assistance. (?)
So as I said...we'll see.
I would give a five but this is still all new to me and the beginning of my journey with Makiage. Because my first shade was off I received another shade promptly. Now I'm trying to add some "shine" and not look quite so matted. Makiage has reached out with helpful suggestions and I'm waiting for my next shipment.
I recently placed an order with Il Makiage, and although I'm hopeful that I'll be pleased with the products I was disappointed with my shopping experience. The company offers a discount for providing your email address, but then doesn't allow you to enter the coupon code when you're receiving the free application brush for subscribing. It's a classic bait and switch tactic, where they offer you additional savings with a catch. If I'm subscribing to receive future orders of my foundation, then I qualify for the free application brush. If I'm signing up for emails, then I also qualify for a 10% discount on my current purchase…period. One should not void the other. I don't consider a company who plays that game to be reputable; so I'm definitely leery about doing business with Il Makiage and will be likely cancelling my subscription due to this business tactic. If you choose to shop with them, just be aware of the "fine print" that doesn't actually appear to be "printed" anywhere on their website.
Claims to be full coverage...not at all. I have broken capillaries and it doesn't cover.
I went through all the steps for the try before you buy. And come to find out no it was $91 that I was not expecting to spend. Definitely a bait and switch. Try before you buy means you try it before you buy it not spend $100.
So far I like the foundation. I just ordered the primer ans I love the E gift cards!
At 61, I am so happy to find the perfect foundation for my skin completion. I love the way it feels on my skin.
From the quiz to check out was such an easy process. I can't wait to try the product
Take their survey and get a discount code for their makeup products
Site very easy to use
Would have really liked more help working out which foundation colour is right for me!
It turns out they sell a full coverage makeup, which was NEVER suggested or mentioned to me! Even though I stated I wanted full coverage. Even after trying the suggested make up and mentioning that I still really wanted a long lasting full coverage foundation, it was never suggested or mentioned as an option.
So now, I have to go through the hassle of returning the makeup that doesn't last and order the foundation that I happen to stumble on. Totally inconvenient. Customer service needs improvement
Truly stand by their products! If you don't like them they will make it right.
I bought the foundation and self tanner and I love them both! I got my color wrong when picking out my foundation and was going to live with a whiter than necessary face but customer service randomly reached out to me after my 14 day return window and told me they'll send me a new shade free of charge and to keep the old one. I've never had a company go out of their way and out of their own pocket to make sure their customer is happy. I highly recommend this company and their products :)
It was okay, didn't hate it didn't love it I have very textured skin and combination so dry and oily and it just didn't work out for me
I ant the best beauty products however no stores within a 4 hour drive. Il Makiage is the best online shopping beauty experience. You may follow their beautiful models' advice and knowledge and take a simple and accurate beauty quiz. The prices on these glamorous products are very affordable. Fast ordering and shipping. There isnt a havoc of pages just the items each skin tone and skin type need to look flawlessly beautiful.
I have never tried this before, but I think that the procedure was good and very trustworthy, so now I'm just excited for the arrivel and to see how it looks on me
Fairly easy, hopefully I chase the right shade….looking forward to receiving it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members