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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I love the products I have received so far, but I really do not need to be asked if I want to subscribe or add additional stuff to my cart. The check out process was so freaking dragged out because of pushy sales attempts.
If I wanted to add more stuff to my cart, I would have added it myself. Seriously, I was asked about 8 different products after checking out.
Very kind and understanding!
I missed my return window and the associate walked me threw another color option.
I offered to pay and she kindly took care of me at no cost
I appreciate great customer service!
As an advocate for beauty in all genders, I absolutely love the video tutorials for people on a vast gender spectrum. I'd love to see more of this, including our beloved Drag Queens who are under life threatening situations. Thank you, for showing diversity and an ever changing and continuance in accepting ALL.
Foundation is wonderful. Feels so good and light. Ordering more products today.
All products I have it's awesome, I never use base for my skin and they bring me one like totally Mach my skin!
This is the only foundation that lasts all day, yet it doesn't dry out my skin. Love this stuff.
I ordered the foundation and hopefully I will be happy with it but ordering was easy
Awesome customer service and a fantastic line of products! Will be continuing use all of them! Everyone has asked what I'm using!
Received make up yesterday and used today for first time. I think I have the wrong shade (too pale) as it does not cover my age spot or freckles as shown in the advertisement which was the reason I purchased this product. I purchased 'I woke up like this 060
It said it didn't. Now I've gotten 6 emails saying I'm in. What the heck? Did I do it once or did I do it twice? I only meant to do it once.
Please see prior email from me and adjust my order please
The Team offered help and gave me instructions, I believe two or three times, but I explained I could not figure it out. I even sent them what I was trying to do and again the instructions I received I could not see anywhere I could have made the changes. I was through with it and just started canceling from my auto replenishing. It's okay now. Thanks!
When people want to add on to their order after checking out give them the option to edit the shade instead of it being picked out for us. Hopefully what I added on matches.
It's a perfect match, but make sure you get a good primer, which is the one that they offer.
So I decided to try Il Makiage after seeing the ads online and took the quiz. When I received the bottle I immediately tried it on my face and it was a perfect match. I got the shade 060. It has a beautiful finish and glow plus it's buildable without looking cakey. It's overall an Amazing product.
I ordered using my IPhone. I really like this foundation and what I really like is when you run low, you can actually unscrew the cap and get more foundation until you get the time to order more! I appreciate that! I actually forgot I had this foundation and discovered it unused over a year later! (Messy makeup storage)
I have been ordering from Il Makiage for over a year. I have kept most items and sent a few back. The process to return is very easy and refunds are always processed very quickly. I love the products that I have kept and will continue to order from this company. Do yourself a favor and give it a try.
Absolutely love my foundation and concealer. It matches my skin color perfectly. It makes my skin so smooth and youthful.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.