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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I have had good experience with IL Makiage since beginning of last year.I had problems with address change but they remedied it very efficiently...
I have a problem with finding the best tone for my skin, they try to help me all the time.
I have tried their foundation and love it. I wanted to try the baked blush and they suggested a color based on my profile. I'm excited to try. It was easy to add to my cart and checkout.
The first foundation I ordered was not the right shade. I think this happened because maybe I answered something incorrectly during the quiz. Anyway, they worked with me quickly to fix the situation. I received my second shade yesterday and tried it this morning. The coverage and color are amazing! I highly recommend them! The WULT line is awesome.
The makeup is great, but the bottle is damaged and the lid doesn't screw on tight.
I ordered some plumping cream i used a coupon I had, I had been wanting to try since I see the advertisement regularly, after I ordered I feel like I was tricked into ordering from a sister brand product, i do not know how to cancel it there isn't a button or something showing me how to cancel from accidental ordering, need help feel lost on this portal
I love this brand and all the products! However the only thing aggravating about this website is logging into your account on the website and having to go to your email to clink on the link just to go back to the site and login again! Other than that great products
Excellent
Very specific and excellent descriptions of products
The best products I've used so far would recommend to who ever is reviewing this
The customer service was fantastic however the shade was slightly too light and makes me look washed out. I was sad because I wanted to love the product! I do like the concealer though!
It was very self explanatory. I just wish I could have seen more of the info. Thank you for giving me the opportunity to try this product.
Trying different makeup is hard. Finding one that does what it claims is harder. I am 46 and my face is changing. More lines mean finding coverage that works with my skin instead of against it, is like finding a diamond in the desert. Il Makiage has been that diamond for my skin. I very skeptically tried Woke Up Like This foundation and WOW! It's silky smooth, not cakey, blends over my pores and lines nicely, and even covers my uneven skin all without feeling or being heavy. And that was even before trying the No Filter poreless base smoothing primer; combine the two and you have even more magic! This company has won a customer with great products.
It was a little too dark. Maybe good for summer not winter
My 2nd order matched perfectly. I found the Woke Up Like This light as if you don't have make up on. Not sticky at all and buildable for the coverage you want. I'm very pleased. My only concern is the bottle and the cap. No mater how much I twist it doesn't tighten and because of this I'm afraid to take it with me.
I wanted to add another item as suggested when I was checking out and your site had me enter all my information again. That's bad design.
I ordered foundation after taking the quick quiz. It wasn't a match but the customer service was exceptional! They asked a few questions and sent me a replacement. Still not perfect. A tad too light but excellent coverage! Reached out again and they are standing by their product, yet again, and sending a replacement. I can't wait to receive it. I know it's going to be spot on! And my favorite foundation EVER!
This company has really been awesome to work with from ordering to returns to customer service it has always been helpful and pleasant. The prices are a little high but with the auto replenish makes it a little more affordable and the pause, skip or cancel is very easy to manage. I've been very happy with all my experiences with them.
I tried for days to get on the site to purchase my products,even clicking the link sent to me via email 100 times and it would never load or it would move extremely slow. I wasted so much time in just trying to get onto the page. Everytime I tried to log on I was sent a link,once receiving the link it only took me to an error page or nowhere at all.Then the process of searching for my products,it was all a disaster. I hung in there only bc I truly love the product. The process took so long I am now using backup makeup I hate while I wait 7 days for my order. Thats another thing.express shipping,why isn't it an option.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members