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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The first time I did not get my color correct and it did not match. I look deep red in my face compared to my body and people notice
I was really excited about trying this product out, also my friends and work colleagues were waiting to see the results of how it really turned out in the natural. But unfortunately I never received anything. Tracking is saying that it was delivered since 4 days ago. I reached out to customer service, still waiting for a resolution to this matter.
The colour match was perfect! Coverage was a bit sketchy, had to go over a couple of places to get desired coverage. I found it wore off as the day progressed. No SPF factor which is a biggy for me. Overall not worth the $$
While the company has a good product the client focus is poor. I ordered multiple shades trying to figure out what would be the best option and because I didn't return it within the 14 days they refused to even accommodate me with a credit. Usually companies that do online trials will give you 30 days to try a product but they do not. Just not fair to the consumer who is willing to buy your product without being able to try beforehand. Totally disappointed!
I did receive it and the makeup is nice but to dark. It was honestly not worth the trouble to return. Hopefully I will get a tan this summer so its not so dark
I didn't get any if those free girls to my purchased.
Just focus on makeup. Too many offers. If I want skin care products I will let you know
I just purchased a makeup brush for $45. I thought I was receiving $15 off I believe it was $5 off plus tax plus shipping and I ended up paying $42 that was not what I was expecting, I purchased it anyway, but not anymore. I would like to discontinue my3 moth orders
They explained and provided excellent service for me
I got my foundation #35 first bottle yesterday and was shocked that it was a perfect match on the first try! My husband even said it was the best makeup I've ever had cause it looks the most natural, which is what I was going for.
The make up is to light I don't like it.doesn't look good on me my husband said it's to light and so does my friends.
There was no place to enter my promo discount code for $15.00.
While I love the products, the text, and website are ridiculous. I don't know why I can't just log in. I have to put in my email, then go to my email and then log in. What is the purpose of creating an account? The texting service SUCKS! I was getting texts every single day and sometimes with deals I was interested in. BUT when I click on the text link I have to go through the entire pick my shade game again. It is so frustrating, and when I email customer service I get auto-response. Just ugh!
Little disappointed that the tone came up a bit orange on my skin rather than true beige. Coverage also wasn't as good as my usual Estée Lauder. Will give it a few more days to make final judgement
Never gave me a chance to put in the promo code of 10.00.
Can't fault the customer service with regards to receiving my order quickly & their communication. I only took a star off because they didn't send my free gift which was disappointing. I haven't tried the foundation & primer yet but it was all packaged very nicely
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members