On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good costumer service
Product details not the full coverage I was looking for was not like the videos I saw! I do love the mascara and eye liner
Outstanding service. Can't wait to use the product. H
Neither the foundation was a match nor concealer. The primer doesn't hold the makeup like it should be holding..
I have been looking for foundation that I love for years and this was recommended to me by a friend. I swear by the primer and foundation. So happy!
So far I am 100% satisfied with both the product and the service. Thank you!
Got the makeup, but the color was off. What I received is closer to my summer color, but not my current color. Hoping my redo will work out. Color difference is VERY noticeable. Not like the promotional videos I saw.
Love the serum and moisturizer. I tried the mascara and it's amazing.
Very good experience with online order. Looking forward to trying the tanning foam.
Cakes on, makes my skin look yellow, does not spread out even with a brush or a sponge.
I'd love this product!I have a sensitive skin so I make sure I get the right one for me.This works for me your product is amazing,great moisturizer and worth to try you won't be disappointed.I've been recommending it to my friends and family.
IL Makiage keeps charging me for products I'm not even trying to buy. I don't wear make up and now instead of giving me my money back they want to give me a $50 gift card. I have no idea what you people even ordered with my money! If I don't get my refund I will be figuring out who I need to speak to! I don't care about your product but I do care about where my money is going when I didn't authorize the payment! I want my money back for this order! What is it even!?!? Just give me my money back!
The color is about 2 shades too light. Does not look good on me. I included what I wear and what I got.
I ordered the foundation everyone has been raving about and I was so excited expecting a it to be as all the videos have described. Instead it made me look older, sitting dry in my wrinkles and theshade is far too yellow for my pale pinky complexion. My skin type is mature,very dry with fine lines and the powder finish just makes me look a lot older than I am.
I think the fry before you buy is a great deal. I tho k the price for foundation is a very fair price for the quality of product. But the amount of product they try to force and confuse you at checkout, is so desperate and thirsty.
This product leaves a white residue, I am unable to wear makeup over this product and it does not fully work on the bags under my eyes. I am trying to return and get refunded for this product. I haven't gotten a response as to how to return and get refunded! NOT happy with ANY of this! Can ANYONE help?!?!?!
I ordered foundation and concealor. They both came at least two shades too dark and I dodnt like the formulars. The foundation caused me to breakout and my skin has been sore, itchy and covered in spots since. I've been having to take antihistamines. I contacted customer support who didn't acknowledge the hark it had caused to my skin. I was simply just given a link to precession a return. It turns out that you can only return your order if you have a printer. I've now paid a lot of money for products that I cant use or return
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.