The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I liked the fact I can try before I buy, but was really turned off you kept asking me to buy more 3 or 4 different times before I could get to the final order page. In my opinion a real turn off.
I will say that the color match process was perfect and the customer service is great. However, on their ads they show all kinds of flaws being coverable, from acne to age spots. I have a lot of red in my skin and two red spots on the tip of my nose and this foundation didn't cover them any better than my current foundation. I may try their primer for red skin to see if that helps.
This product is amazing. Didn't expect the awesome experience that I got. Matched my skin tone to the tee. Look forward to trying more products.
Do not like the product. Doesn't work and made no difference on wrinkles or the way my face looks. Just a waxy feeling on your face. Wish I saved my money but fell for the hype.
Once you do the quiz, they offer a bunch more stuff. Then they offer again with 25% highlighted. I did not see it was for the item I already didn't want. Horrible.
I've been using the primer for over a year(and makeup)my skin has never looked or felt so good
Love my face again.! Back to looking like I'm in my 20.!
Thankx
I love the products and the gift for my birthday was ideal and amazing
I got my order down to nine dollars and nine three cents. Then when I woke up this morning to pay it, it was back up to thirty one. I tried to add the gift card number again and it says it's unavailable.
Love this brand. Please try you won't regret. Foundation, primer, lipstick, self tanner- it's all good.
The quiz was easy and I can't wait to see how close it matches my skin tone. I like a more matte, natural finish. The wrinkle cream is really what I am looking forward to. At 53, I like to continue to look as flawless as possible, hoping to smooth out the frown lines and crows feet.
Please stop it. I don't know who did this or where it came from but I want this canceled. I placed my order with what I wanted the redo not this filler or whatever it is.
Buying from this website is very easy and spectacular I love it.
Can't go out without wearing it! Quick to apply and applies evenly. Covers anything I want to cover 😃
Great products for beautiful skin. Great and easy ordering.
IL Makiage:Falsely advertised. Did not work as advertised.the primer did not blur pores. The concealer barely concealed anything
Their website experience is flawless just like their products. Highly recommend this brand & every product I've used so far.
Constant advertising in the middle of ordering trying to add another product. Then they sent to my email a link. Click a link find a cream I want. It doesn't work I finally find it again throughout all the advertisments and promos they are annoying and didn't work when I tried 3 times tried pay for my facial cream Then I was being charged for 5 of them and I couldn't alter the amount. I can't even order what I want. And I just want 1. If I would like more I will order more. I can't even purchase the darn cream this website is chaotic impossible. Nothing works I click links they don't work and the promo stuff seems fake cause it isn't working for me. Most difficult sitte ever. I have only been able to order one product and that took forever I wasn't able to add my cream with it. They made it impossible more promo after promo. I wanted to order them together. That was not even possible the site was to worried about throwing promos in my face that are overwhelming and I still can't order what I want. Now I'm still STiLL trying to order a cream powerlift
with retinol. I wanted it and I don't want 5 I only want 1. I'm very frustrated 😣 and every time I try again it adds another one on. This is. Silly. And I can't delete the amount "BIT at CHECKOUT it say I have 1. Then I see the price. And I have 6 ".
I have bought many lipsticks from different brands but I love il makiage's lipsticks. I have their dirty tall lipstick and 2 lip service lip gloss that go on glossy and then finish matte. All the colors are beautiful and last. I just bought the rave lip crayon can't wait to receive it!
This company has been super amazing with staying on top of everything! They have helped me numerous times when either I've been charged when I should not have been, when I don't receive an expected package, they always send another one. The biggest factor in my rating and experience is that they respond within minutes instead of days.
I HIGHLY RECOMMEND THEM and of course their products are wonderful and worth it!💗🤗
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.